Dear Leah Trass,

Thank you for your email received 10 October 2013. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

-----Original Message-----
From: Leah Trass [mailto:[OIA #1197 email]]
Sent: Wednesday, 9 October 2013 5:49 p.m.
To: Info (MSD)
Subject: Official Information Act request - Complaints upheld and the improvement to service via MSD

Dear Ministry of Social Development,

Given a number of complaints via the complaint process are upheld and training given in the appropriate areas of social work practice weakness, what checks and balances are done to insure branches are improving their service to clients? Are clients contacted over a period of time (whose complaints were upheld) to insure an improvement has been achieved by the way they are being treated? What assurances does the department have that indeed an improvement to services is nationwide?

Yours faithfully,

Leah Trass
PR PANIC

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Dear Leah Trass,

Thank you for your emails following up on your Official Information Act requests. The Ministry of Social Development accepts that these requests are outside the 20 working day timeframe and we are working to get the information to you as soon as possible. Thank you also for contacting us to clarify some of your questions, once again, we are working to get the responses to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

-----Original Message-----
From: Leah Trass [mailto:[email address]]
Sent: Monday, 11 November 2013 12:52 p.m.
To: OIA_Requests (MSD)
Subject: Re: Your Official Information Act request - Record of complaints and investigation policies.

Dear OIA_Requests (MSD),

I would like to remind the Ministry that it has been past the time frame of 20 working days.

Yours sincerely,

Leah Trass

-----Original Message-----

Dear Leah Trass

Thank you for your email received 11 October 2013, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National office to respond. You may expect a response to be sent to you as soon as possible.
 
Regards
Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

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Please use this email address for all replies to this request: [email address]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an OIA officer, please ask your web manager to link to us from your organisation's OIA page.

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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