NZ Post Refuses to Receive A Privacy Act Request by Email
S. Paurini made this Official Information request to Grant Robertson
The request was partially successful.
From: S. Paurini
Dear Grant Robertson,
I need to email a Privacy Act Request to NZ Post Ltd.
The NZ Post website has no details for an email address or a privacy officer.
Their call centre staff are unaware of who the contact is and the NZ Post head office receptionist claims she can't give names or email addresses out to members of the public.
The receptionist asked for the privacy act request details and said she would pass them on to "Rachel".
Your admin fella, Angus, also refuses to provide contact details (I asked for the CEO, Walsh's contact details because I also think he needs to know that his workers need to know how to deal with Privacy Act Requests immediately, not pass the buck around). Same goes for your office. Arrogant Angus needs to deal with ordinary citizens more politely.
We need a NZ Post contact name and an email address for Privacy Act Requests.
Who is NZ Post's Privacy officer and what is the email address?
Yours faithfully,
S. Paurini
From: Hon Grant Robertson
Kia Ora,
Thank you for contacting Hon Grant Robertson, the Minister of Finance,
Minister Responsible for the Earthquake Commission, Minister for Sport and
Recreation, Associate Minister for Arts, Culture and Heritage and MP for
Wellington Central. The Minister considers all correspondence important
and appreciates you taking the time to write. Please note that as Minister
Robertson receives a large amount of correspondence it is not always
possible to personally reply to all emails.
The following guidelines apply:
Portfolio related correspondence will be considered and responded to
where appropriate
Invitations and requests to meet with the Minister will be processed as
soon as possible and a staff member will be in contact with you in due
course
All media queries will be responded to by a staff member.
Requests for official information will be managed in accordance with the
provisions of the Official Information Act 1982, which may include
transfer to a more relevant Minister or agency.
If your email falls outside of the Minister’s portfolio responsibilities,
expresses a personal view, or is copied to multiple Members of Parliament,
then your opinion will be noted and your correspondence may be transferred
to another office, or there may be no further response to you.
If your correspondence is to the Minister as the Member of Parliament for
Wellington Central, this will be referred to his electorate office.
Please note information about meetings related to the Ministers’
portfolios will be proactively released (this does not include personal or
constituency matters). For each meeting in scope, the summary would list:
date, time (start and finish), brief description, location, who the
meeting was with, and the portfolio. If you attend a meeting with the
Minister on behalf of an organisation, the name of the organisation will
be released. If you are a senior staff member at an organisation, or meet
with the Minister in your personal capacity, your name may also be
released. The location of the meeting will be released, unless it is a
private residence. The proactive release will be consistent with the
provisions in the Official Information Act, including privacy
considerations. Under the Privacy Act 1993 you have the right to ask for a
copy of any personal information we hold about you, and to ask for it to
be corrected if you think it is wrong. If you’d like to ask for a copy of
your information, or to have it corrected, or are concerned about the
release of your information in the meeting disclosure, please contact the
sender. You can read more about the proactive release policy at
[1]http://www.dia.govt.nz/Proactive-Release...
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References
Visible links
1. http://www.dia.govt.nz/Proactive-Release...
From: Executive Complaints
Dear Mr Paurini
Thank you for your email sent to the Hon. Grant Robertson, regarding
sending a Privacy Act request to New Zealand Post.
Please direct any privacy requests or raise a complaint through
[email address] and our Privacy Officer will respond in due
course.
I trust that the above information will be of assistance, however, please
do not hesitate to contact me by responding directly to this email should
you need any further assistance.
Kind regards,
Haley Littlewood
Customer Advocacy - Executive Advisor
New Zealand Post Group
Address: New Zealand Post House, 7 Waterloo Quay, Wellington 6011
[1][IMG]
This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.
References
Visible links
1. https://www.nzpost.co.nz/sites/nz/files/...
From: S. Paurini
Dear Executive Complaints,
There is no email address to write to.
Yours sincerely,
S. Paurini
From: Executive Complaints
Hi
I apologise, I'm unsure why the email address was not showing when you
received the original email which had been included.
The address to write to via email is:
[email address]
Kind regards,
Haley Littlewood
Customer Advocacy - Executive Advisor
New Zealand Post Group
Address: New Zealand Post House, 7 Waterloo Quay, Wellington 6011
[1][IMG]
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From: S. Paurini <[FOI #11845 email]>
Sent: Thursday, 12 December 2019 10:04 PM
To: Executive Complaints <[email address]>
Subject: Re: From New Zealand Post
Dear Executive Complaints,
There is no email address to write to.
Yours sincerely,
S. Paurini
-----Original Message-----
Dear Mr Paurini
Thank you for your email sent to the Hon. Grant Robertson, regarding
sending a Privacy Act request to New Zealand Post.
Please direct any privacy requests or raise a complaint through
[email address] and our Privacy Officer will respond in due
course.
I trust that the above information will be of assistance, however, please
do not hesitate to contact me by responding directly to this email should
you need any further assistance.
Kind regards,
Haley Littlewood
Customer Advocacy - Executive Advisor
New Zealand Post Group
Address: New Zealand Post House, 7 Waterloo Quay, Wellington 6011
[1][IMG]
This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.
References
Visible links
1.
[2]https://www.nzpost.co.nz/sites/nz/files/...
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Please use this email address for all replies to this request:
[FOI #11845 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[3]https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
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This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.
References
Visible links
1. https://www.nzpost.co.nz/sites/nz/files/...
2. https://www.nzpost.co.nz/sites/nz/files/...
3. https://urldefense.com/v3/__https://fyi....
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