No email address or contact name for Privacy Act requests
S. Paurini made this Official Information request to New Zealand Post Limited
The request was partially successful.
From: S. Paurini
Dear New Zealand Post Limited,
My client, a former employee of yours needs to email a Privacy Act Request. Your website has no details for an email address or a privacy officer. Your call centre staff are unaware of who she can contact and your head office receptionist can't give names or email addresses out to her. The receptionist asked for the privacy act request details and said she would pass them on to "Rachel".
Minister of Finance, Grant Robertson also refuses to provide contact details.
All she needs is a contact name and an email address for Privacy Act Requests.
Who is the contact (privacy officer?) and what is the email address?
Yours faithfully,
S. Paurini
From: Oia Officer
New Zealand Post Limited
Thank you for your request for contact details for the Privacy Officer. The email address is [email address]
We do not use a person's name or contact details, to ensure their privacy and safety, and to ensure monitoring is always available.
We apologise for your difficulty in finding this information. We will look into further training for relevant staff, and better information on our website.
OIA Officer
Tukurau Aotearoa | New Zealand Post Limited
This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.
-----Original Message-----
From: S. Paurini <[FOI #11844 email]>
Sent: Tuesday, 10 December 2019 12:19 PM
To: Oia Officer <[email address]>
Subject: Official Information request - No email address or contact name for Privacy Act requests
Dear New Zealand Post Limited,
My client, a former employee of yours needs to email a Privacy Act Request. Your website has no details for an email address or a privacy officer. Your call centre staff are unaware of who she can contact and your head office receptionist can't give names or email addresses out to her. The receptionist asked for the privacy act request details and said she would pass them on to "Rachel".
Minister of Finance, Grant Robertson also refuses to provide contact details.
All she needs is a contact name and an email address for Privacy Act Requests.
Who is the contact (privacy officer?) and what is the email address?
Yours faithfully,
S. Paurini
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #11844 email]
Is [New Zealand Post request email] the wrong address for Official Information requests to New Zealand Post Limited? If so, please contact us using this form:
https://urldefense.com/v3/__https://fyi....
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.
hide quoted sections
From: Oia Officer
New Zealand Post Limited
Please note that a search of the NZ Post website for "privacy officer" gives a first search item which leads to the Contact List page at https://www.nzpost.co.nz/contact-support..., at the bottom of which is:
Personal information and privacy
For questions about your personal information that may be held by New Zealand Post, you should contact the relevant part of the business. To report a privacy issue please contact our [email address].
Further training for relevant staff will be pursued.
Regards
OIA Officer
Tukurau Aotearoa | New Zealand Post Limited
This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.
-----Original Message-----
From: Oia Officer <[email address]>
Sent: Wednesday, 11 December 2019 11:22 AM
To: S. Paurini <[FOI #11844 email]>; Oia Officer <[email address]>
Cc: Oia Officer <[email address]>
Subject: RE: Official Information request - No email address or contact name for Privacy Act requests
Thank you for your request for contact details for the Privacy Officer. The email address is [email address] We do not use a person's name or contact details, to ensure their privacy and safety, and to ensure monitoring is always available.
We apologise for your difficulty in finding this information. We will look into further training for relevant staff, and better information on our website.
OIA Officer
Tukurau Aotearoa | New Zealand Post Limited
This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.
-----Original Message-----
From: S. Paurini <[FOI #11844 email]>
Sent: Tuesday, 10 December 2019 12:19 PM
To: Oia Officer <[email address]>
Subject: Official Information request - No email address or contact name for Privacy Act requests
Dear New Zealand Post Limited,
My client, a former employee of yours needs to email a Privacy Act Request. Your website has no details for an email address or a privacy officer. Your call centre staff are unaware of who she can contact and your head office receptionist can't give names or email addresses out to her. The receptionist asked for the privacy act request details and said she would pass them on to "Rachel".
Minister of Finance, Grant Robertson also refuses to provide contact details.
All she needs is a contact name and an email address for Privacy Act Requests.
Who is the contact (privacy officer?) and what is the email address?
Yours faithfully,
S. Paurini
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[FOI #11844 email]
Is [New Zealand Post request email] the wrong address for Official Information requests to New Zealand Post Limited? If so, please contact us using this form:
https://urldefense.com/v3/__https://fyi....
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
This email with any attachments is confidential and may be subject to legal privilege. If it is not intended for you please reply immediately, destroy it and do not copy, disclose or use it in any way.
hide quoted sections
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