How Capacity Is Planned For South Auckland

Roger Willcocks made this Official Information request to Auckland Transport

The request was partially successful.

From: Roger Willcocks

Dear Auckland Transport,

I have significant concerns about the capacity planning for the new Train/Bus network in South Auckland.

Currently at peak there are 6 trains per hour from Papakura
Those trains have 5 carriages each (at most) giving a capacity of 600-650 people

The new trains will have 6 carriages, giving a capacity of 756 people

The plan is for "increasing to 6 trains per hour"
And talk is about "every 15 minutes" which is 4 trains per hour

http://www.aucklandtransport.govt.nz/imp...

4 trains per hour is at best no improvement on capacity

6 trains per hour is a 15% to 25% improvement on capacity

If you have data that refutes this, I would like to see it please.

Auckland Transport (I have been told at the open day) CANNOT collect information on the occupancy of the trains.

You can say that 1500 people went on the 8:45 train on Jul 16
But you cannot say that the highest number of people on the train at one time was 560.

Without that figure, you cannot determine the % utilisation of the train.

Which to me would seem to be a key requirement in determining required capacity increases.

Currently the monthly figures (for Auckland as a whole) seem to be
Bus ~4,500,000
Train ~900,000
So moving 10% of bus users to trains would likely swamp your average capacity increase.

I would like copies of the data and models you have used to forecast demand on the South Auckland rail network under the new structure (including bus service changes).

I would also like any information you have on the confidence associated with that data.

Finally, I would like any information relating to your contingency planning for increased demand.

Specifically:
How much reserve capacity do you have
Does it require/allow for continued use of diesel trains
In the event that the reserve capacity is insufficient, what funding and timing provisions are in place for the acquisition of additional capacity.

Yours faithfully,

Roger Willcocks

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From: Info (AT)

Thank you for contacting Auckland Transport.

 

Your email will be referred to a member of our customer services team, who
will respond to you directly or refer your query to the appropriate
business unit.  We aim to respond to all correspondence within 10 working
days.  If your enquiry cannot be responded to in full within 10 days, we
will inform you of progress and let you know when to expect a final
response.

Please kindly note this mailbox is not monitored during the weekend or
afterhours (i.e. before 8am and after 5.30pm).

 

If you have an urgent enquiry, please phone our call centre directly on 09
355 3553. The Auckland Transport call centre is open 24 hours a day, 7
days a week, including public holidays.

 

Please do not respond to this email as this is an automated message.

 

Kind regards

Customer Response Team

Auckland Transport

[1]www.aucklandtransport.govt.nz

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
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3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

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1. http://www.aucklandtransport.govt.nz/

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From: Roger Willcocks

Dear Info (AT),

Thank you.

Could you please explain the contradiction between:

Please kindly note this mailbox is not monitored during the weekend or
afterhours (i.e. before 8am and after 5.30pm).

AND

Please do not respond to this email as this is an automated message.

Is this mailbox monitored or not?

Yours sincerely,

Roger Willcocks

Link to this

From: Info (AT)


Attachment image001.jpg
4K Download


Dear Roger

 

We monitor this mail box during standard business hours 8am to 5:30pm.
Outside of these hours we are not in the office and the mail box is not
monitored. However any emails received outside of business hours will be
reviewed when we are in the office the next business day.

 

If you have an urgent enquiry we recommend you phone our contact centre
for assistance.

 

Kind Regards

  [2]Description:
Description: Description:
Sandy | Feedback Coordinator Description: final
Customer Response Team Email-Signature1
6 Henderson Valley Rd, Henderson, Auckland, 0612

Private Bag 92250, Auckland 1142

 

P 09 355 3553 | F 09 355 3550

[1]www.aucklandtransport.govt.nz |

 

 

-----Original Message-----
From: Roger Willcocks
[mailto:[OIA #1005 email]]
Sent: Thursday, 18 July 2013 1:38 p.m.
To: Info (AT)
Subject: Re: Auckland Transport: We have received your email

 

     Dear Info (AT),

    

     Thank you.

    

     Could you please explain the contradiction between:

    

     Please kindly note this mailbox is not monitored during the weekend

     or

     afterhours (i.e. before 8am and after 5.30pm).

    

     AND

    

     Please do not respond to this email as this is an automated

     message.

    

     Is this mailbox monitored or not?

    

     Yours sincerely,

    

     Roger Willcocks

    

     -----Original Message-----

    

     Thank you for contacting Auckland Transport.

    

      

    

     Your email will be referred to a member of our customer services

     team, who

     will respond to you directly or refer your query to the

     appropriate

     business unit.  We aim to respond to all correspondence within 10

     working

     days.  If your enquiry cannot be responded to in full within 10

     days, we

     will inform you of progress and let you know when to expect a

     final

     response.

    

     Please kindly note this mailbox is not monitored during the

     weekend or

     afterhours (i.e. before 8am and after 5.30pm).

    

      

    

     If you have an urgent enquiry, please phone our call centre

     directly on 09

     355 3553. The Auckland Transport call centre is open 24 hours a

     day, 7

     days a week, including public holidays.

    

      

    

     Please do not respond to this email as this is an automated

     message.

    

      

    

     Kind regards

    

     Customer Response Team

    

     Auckland Transport

    

     [1][3]www.aucklandtransport.govt.nz

    

      

    

     WARNING This email may contain information which is CONFIDENTIAL

     and may

     be subject to LEGAL PRIVILEGE. If you are not the intended

     recipient, you

     must not peruse, use, disseminate, distribute or copy this email

     or

     attachments. If you have received this in error, please notify us

     immediately by return email, facsimile or telephone (call us

     collect) and

     delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9

     355

     3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES

     MADE TO

     THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND

     TRANSPORT. Nothing in this email designates an information system

     for the

     purposes of section 11(a) of the New Zealand Electronic

     Transaction Act

     2002, unless expressly stated otherwise.

    

     References

    

     Visible links

     1. [4]http://www.aucklandtransport.govt.nz/

    

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WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/
3. http://www.aucklandtransport.govt.nz/
4. http://www.aucklandtransport.govt.nz/
5. mailto:[OIA #1005 email]
6. https://fyi.org.nz/help/officers

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Andrew Walters left an annotation ()

This is getting off-topic, but my interpretation of the difference between:

"Please kindly note this mailbox is not monitored during the weekend
or
afterhours (i.e. before 8am and after 5.30pm)."

... and ...

"Please do not respond to this email as this is an automated
message."

... is that the latter refers just to just the *message* you received, not the *mailbox* that your original message and replies go to.

The *message* you received was an automated response to acknowledge that your message was received by Auckland Transport. Human beings like Sandy are only there to give "real" replies to your messages (rather then just automated acknowledgements of receipt) during office hours.

Link to this

From: Info (AT)


Attachment image001.jpg
4K Download

Attachment AT2013 037300.pdf
233K Download View as HTML


Good afternoon Mr Willcocks,

Please find attached an acknowledgement for information requested from
Auckland Transport under the Local Government Official Information and
Meetings Act 1987.

 

Kind regards

 

Stephanie Burcher | Feedback Coordinator [2]Description:
Customer Response Team Description: Description:
6 Henderson Valley Rd, Henderson, Auckland, 0612 Description: final
Email-Signature1
Private Bag 92250, Auckland 1142

 

P 09 355 3553 | F 09 355 3550

[1]www.aucklandtransport.govt.nz

 

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/

Link to this

Roger Willcocks left an annotation ()

I figured something like that. Except that saying "do not reply" is usually reserved for unmonitored mailboxes.

Especially since, if I received no response in 20 working days, my natural response would be to hit reply on that email to ask why.

Link to this

From: Roger Willcocks

Dear Info (AT),

Thank you for your reply.

I found it generally useful, helpful and reassuring.

However, it was slightly lacking in relation to the assumptions and confidence intervals relating to demand assumptions.

Specifically, I understand the work relating to extracting the data, but I would expect that the assumptions would form either an input or an output of the system. I.E. either "using these assumptions", or "I used these assumptions" as they would be either supplied by or reviewed by a human being.

In addition, you have not clearly addressed the confidence intervals associated with your data.

Saying that it is derived from land use forecasts, etc does not place useful limits on it.

For instance, if the land use and population forecast for Manurewa indicates a growth of 10,000 people in the next 2 years, with a 68% (+- 1 sigma) interval of 1,000 people, the combined uncertainty is significantly affected by both the forecast level of public transport uptake, and the uncertainty associated with it. Particularly as it compounds over time.

However, I am satisfied with the information I have received.

Yours sincerely,

Roger Willcocks

Link to this

From: Info (AT)

Thank you for contacting Auckland Transport.

 

Your email will be referred to a member of our customer services team, who
will respond to you directly or refer your query to the appropriate
business unit.  We aim to respond to all correspondence within 10 working
days.  If your enquiry cannot be responded to in full within 10 days, we
will inform you of progress and let you know when to expect a final
response.

Please kindly note this mailbox is not monitored during the weekend or
afterhours (i.e. before 8am and after 5.30pm).

 

If you have an urgent enquiry, please phone our call centre directly on 09
355 3553. The Auckland Transport call centre is open 24 hours a day, 7
days a week, including public holidays.

 

Please do not respond to this email as this is an automated message.

 

Kind regards

Customer Response Team

Auckland Transport

[1]www.aucklandtransport.govt.nz

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/

Link to this

Shenglin Zeng left an annotation ()

Where is the data provided by Auckland Transport in response to this request? It seems like Roger received it, judging from his critiques.

Link to this

Roger Willcocks left an annotation ()

I did. But I've yet to figure out a way to attach it.

Link to this

Andrew Walters left an annotation ()

Hm yes I don't see any way to do so. Perhaps something for the attention of the site admins? Roger try getting in touch with them at https://fyi.org.nz/help/contact

Link to this

From: Roger Willcocks


Attachment attachment.jpg
4K Download

Attachment AT2013 037300.pdf
1.6M Download View as HTML


 

Good afternoon Mr Wilcocks,

Please find attached the information requested under the Local Government
Official Information and Meetings Act 1987 from Auckland Transport.

 

Kind regards

 

Stephanie Burcher | Feedback Coordinator [2]Description:
Customer Response Team Description: Description:
6 Henderson Valley Rd, Henderson, Auckland, 0612 Description: final
Email-Signature1
Private Bag 92250, Auckland 1142

 

P 09 355 3553 | F 09 355 3550

[1]www.aucklandtransport.govt.nz

 

 

 

WARNING This email may contain information which is CONFIDENTIAL and may
be subject to LEGAL PRIVILEGE. If you are not the intended recipient, you
must not peruse, use, disseminate, distribute or copy this email or
attachments. If you have received this in error, please notify us
immediately by return email, facsimile or telephone (call us collect) and
delete this email. Thank you. Phone: +64 9 355 3553 or Fax: +64 9 355
3550. AUCKLAND TRANSPORT ACCEPTS NO RESPONSIBILITY FOR CHANGES MADE TO
THIS EMAIL OR TO ANY ATTACHMENTS AFTER TRANSMISSION FROM AUCKLAND
TRANSPORT. Nothing in this email designates an information system for the
purposes of section 11(a) of the New Zealand Electronic Transaction Act
2002, unless expressly stated otherwise.

References

Visible links
1. http://www.aucklandtransport.govt.nz/

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