Private Companys access to Housing Corporation client information

David Burgess made this Official Information request to Housing New Zealand Corporation

The request was partially successful.

From: David Burgess

Housing New Zealand Corporation,

Attention : Sharon Girvan

Dear Sharon

In a previous OIA request I asked about Housing Corp. sharing personal information with other agencies.

You confirmed that Housing Corp. sends personal information to finance companies, debt collection agencies and so on, but you couldn't tell me any details, as "the number of these requests was not centrally recorded and would require extensive research to obtain".

I was very surprised to hear this to say the least. It implies that there is no management, tracking, or auditing of the release of personal information.

It would seem personal information is released on an ad-hoc basis, without any mechanism for senior management to even be aware that personal information is being released.

I am currently interested in release of information to non-government agencies only.

My questions are :

(1) At what level is a request for the supply of personal information approved ?

(2) Is an audit process used to ensure personal information is not supplied when it should have been withheld ?

(3) If there is such a process, what is it ?

(4) You say that you would only release information on a customer with the customers consent. Is this consent :

(a) Obtained by you by contacting the customer when a request for information is received ?

(b) Held on your files ?

(c) Not held on your files but always sighted by you before information is released ?

(d) Neither obtained, held or sighted by you. (It is based on assurance by the requester that they hold consent.)

(5) If any information is released on the basis that the requester assures you that they hold the relevant consent, how often is this audited and what is the audit process ?

(6) Does HNZC management require any kind of reporting on the release of personal information to private agencies ? and if so what data is provided to management ?

Thank you very much,

Yours faithfully,

David Burgess

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From: HNZC Correspondence
Housing New Zealand Corporation


Attachment David Burgess 15 April 2013 A288532.pdf
413K Download View as HTML


Dear Mr Burgess
 
Please find attached a response from Alicia Long, Advisor, Housing New
Zealand in reply to your email of 10 April 2013.  
 
Please do not respond to this email address as incoming emails are not
monitored
 
Housing New Zealand Corporation
 
 

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

Please consider the environment before printing this email.

Link to this

From: HNZC Correspondence
Housing New Zealand Corporation


Attachment 3886 001.pdf
815K Download View as HTML


Dear Mr Burgess
 
Please find attached a reply from Sharon Girvan, Manager Government
Relations (Acting), to your email of 10 April 2013.
 
Please do not respond to this email as the inbox is not monitored.
 
Housing New Zealand Corporation
 

The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.

Please consider the environment before printing this email.

Link to this

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