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Record of complaints from impaired people on Wellington Bus Service

Abbie Winspear made this Official Information request to Wellington Regional Council

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From: Abbie Winspear

Dear Wellington Regional Council,

My name is Abbie and I'm doing a design research project on buses and what design features on a typical bus service may cause issues to people who are in any way impaired. I am requesting a record of complaints regarding the Wellington Bus Service from the last year (2019/2020).
I am specifically interested in complaints from people who are in some way impaired, be that physically, sensory, visually, mentally, linguistically. Even struggling as a consequence of age, pregnancy or economic position.

An example of this may be something along the lines of: "As someone who is blind, I am not able to see where we are and so cannot request to get off the bus at the correct time"

If specific complaints such as this are not easily accessible, I would appreciate a sample size of general complaints regarding the bus service from the last year.

Any information you can give me is appreciated. Thank you for your time.

Yours faithfully,

Abbie

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From: Darrell Young
Wellington Regional Council

Dear Abbie,

 

Acknowledgement of Request for Information under the Local Government
Official Information and Meetings Act 1987

 

Thank you for your email dated 26 April 2020, requesting information
regarding complaints from impaired people on the Wellington Bus Service.

 

Your request is being followed-up and a reply will be sent to you within
20 working days of the request being received.

 

Yours sincerely,

 

Darrell Young

 

 

for

Luke Troy

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

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From: Daniela Theodorou
Wellington Regional Council

Attachment Response to OIA 2020 061 Abbie.pdf
71K Download View as HTML

Dear Abbie

 

I hope my email finds you and your family well.

 

Please see attached the response to OIA 2020-061.

 

Thank you.

 

Yours sincerely

 

 

Daniela Theodorou |

Kaiāwhina Matua ki te Kaiwhakahaere Matua Waka

Executive Assistant to General Manager Metlink  
GREATER WELLINGTON REGIONAL COUNCIL
Te Pane Matua Taiao
Level 2, 15 Walter Street,Te Aro, Wellington 6011

PO Box 11646, Manners St, Wellington 6142
T: 04 830 4309 | M: +64 277 599 670

[1]www.gw.govt.nz | [2]www.metlink.org.nz

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

References

Visible links
1. http://www.gw.govt.nz/
2. http://www.metlink.org.nz/

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