Printed from https://fyi.org.nz/request/22826-data-around-the-failures-of-metlink-bus-39-island-bay-to-wellington on November 21, 2024 22:46

Data around the failures of Metlink Bus 39: Island Bay to Wellington

KRMC made this Official Information request to Wellington Regional Council

The request was successful.

From: KRMC

Wellington Regional Council,

I would like to make a request for official information under the relevant Act for the following:

- Number of times the number 39 bus has been cancelled since 1 January 2023. Please also specify at what time schedules those buses were cancelled for.

- Number of times the number 39 bus has "no-showed" since 1 January 2023, ie. Shown as uncancelled by Metlink in it's public media applications, but never actually running. Please also specify at what time schedules those buses "no-showed" for.

- Number of complaints logged about the number 39 bus since 1 January 2023, and the nature of those complaints.

- Internal correspondence about what is being done to alleviate cancellations or issues with the number 39 bus since 1 January 2023.

- Information about why the number 39 bus has had it's afternoon services reduced to two services, instead of four.

- Correspondence between Metlink and your office about ongoing issues with bus performance. I am particularly interested in correspondence which references the number 39 bus (you may be seeing a pattern, here).

If I can clarify this request for you, please get in touch as soon as possible.

As required under the relevant Act, you are required to respond to this request no later than 20 working days after the day it was sent. According to the Ombudsman's online calculator (here: http://www.ombudsman.parliament.nz/), I expect a reply by Thursday 15 June 2023 at the very latest. Failure to do so will result in a complaint to the Ombudsman.

Link to this

From: Darrell Young
Wellington Regional Council

 

Acknowledgement of Request for Information under the Local Government
Official Information and Meetings Act 1987

                                                        

Thank you for your email dated 17 May 2023, requesting information
regarding data around the failures of Metlink Bus 39: Island Bay to
Wellington.

 

Your request is being followed-up and a reply will be sent to you within
20 working days of the request being received.

 

Please note that it is our policy to proactively release our responses to
official information requests where possible. We do not publish
requesters’ personal information.

We will let you know when we respond to your request if we intend to
publish it on Greater Wellington’s website.

 

Yours sincerely,

 

Darrell Young

 

 

for

Luke Troy

General
Manager                                                                                                             

Strategy

Greater Wellington Regional Council

 

 

 

 

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

Link to this

From: Michelle Groves
Wellington Regional Council

Attachment image001.png
22K Download

Attachment LGOIMA 2023 129 fyi.pdf
838K Download View as HTML

Attachment Attachment 1 OIA 2023 129 R39 cancelled 1 Jan to 15 May 2023.xlsx
31K Download View as HTML

Attachment Attachment 2 2023 129 OIA combined 2023 129 Redacted.pdf
1.9M Download View as HTML

Attachment Attachment 3 2023 129 Copy of Cancelled Bus Services for OIA March 2023 Redacted.pdf
22.1M Download View as HTML

Tēnā koe

Request for information 2023-129

I refer to your request for information dated 17 May 2023, which was
received by Greater Wellington Regional Council (Greater Wellington) on 17
May 2023.

 

Our response is attached.

 

 

Kind regards

 

Michelle Groves on behalf of Fiona Abbott, Acting Group Manager Metlink
Kaiāwhina Matua ki te Kaiwhakahaere Matua Waka | Executive Assistant to
Group Manager Metlink  
Metlink
M 021 240 8643

 

ATTENTION: This correspondence is confidential and intended for the named
recipient(s) only. If you are not the named recipient and receive this
correspondence in error, you must not copy, distribute or take any action
in reliance on it and you should delete it from your system and notify the
sender immediately. Unless otherwise stated, any views or opinions
expressed are solely those of the author, and do not represent those of
the organisation.

Link to this

Things to do with this request

Anyone:
Wellington Regional Council only: