Deception and Lying by Staff Members
Robert Stewart made this Official Information request to Ministry of Social Development
The request was partially successful.
From: Robert Stewart
Dear Ministry of Social Development,
What is the MSD view on deception or lying to Clients ?
What is the MSD view on deception or lying on official forms or system notes about clients?
What are the consequences for staff members if they deceive or lie to Clients ?
What are the consequences for staff members if they deceive or lie on official documents or in system notes about a client or incident ?
Can you please provide me with all information via manuals, training documents, memos, or emails about the use of deception or lying to clients ? This includes when and how deception or lying can be used or what is and why deception or lying cannot be used ?
When faced with a complaint by a client about a security guard who investigates the complaint the MSD or the company of the security guard ?
Are complaints about security guards investigated to the same standard and using the same provisions as MSD investigates complaints of the same nature about its own staff?
Yours faithfully,
Robert Stewart
From: Robert Stewart
Dear Ministry of Social Development,
*CORRECTION Please amend the first four questions to:
What are the policies or guidelines for deception or lying to Clients?
What are the policies or guidelines for deception or lying on official forms or system notes about clients?
What are the policies or guidelines when determining the consequences for staff members if they deceive or lie to Clients ?
What are the policies or guidelines when determining the consequences for staff members if they deceive or lie on official documents or in system notes about a client or incident ?
Yours faithfully,
Robert Stewart
From: OIA_Requests (MSD)
Ministry of Social Development
Tēnā koe Robert Stewart
Thank you for your email received 29 March 2018, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. You may expect a decision regarding your request to be sent to you as soon as possible.
Nā mātou noa, nā
Official and Parliamentary Information team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake
-----Original Message-----
From: Robert Stewart [mailto:[FOI #7539 email]]
Sent: Thursday, 29 March 2018 3:44 p.m.
To: OIA_Requests (MSD)
Subject: Re: Official Information request - Deception and Lying by Staff Members
Dear Ministry of Social Development,
*CORRECTION Please amend the first four questions to:
What are the policies or guidelines for deception or lying to Clients?
What are the policies or guidelines for deception or lying on official forms or system notes about clients?
What are the policies or guidelines when determining the consequences for staff members if they deceive or lie to Clients ?
What are the policies or guidelines when determining the consequences for staff members if they deceive or lie on official documents or in system notes about a client or incident ?
Yours faithfully,
Robert Stewart
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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.
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From: OIA_Requests (MSD)
Ministry of Social Development
20180501 Signed response STEWART.pdf
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Code of Conduct.pdf
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Tēnā koe Mr Stewart,
Please find attached the response to your Official Information Act request
regarding dishonesty on the part of Ministry employees.
Nā mātou noa, nā
Official and Parliamentary Information team | Ministerial and Executive
Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū
motuhake
------------------------------- This email and any attachments may contain
information that is confidential and subject to legal privilege. If you
are not the intended recipient, any use, dissemination, distribution or
duplication of this email and attachments is prohibited. If you have
received this email in error please notify the author immediately and
erase all copies of the email and attachments. The Ministry of Social
Development accepts no responsibility for changes made to this message or
attachments after transmission from the Ministry.
-------------------------------
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