Printed from https://fyi.org.nz/request/7539-deception-and-lying-by-staff-members on December 22, 2024 18:41

Deception and Lying by Staff Members

Robert Stewart made this Official Information request to Ministry of Social Development

The request was partially successful.

From: Robert Stewart

Dear Ministry of Social Development,

What is the MSD view on deception or lying to Clients ?

What is the MSD view on deception or lying on official forms or system notes about clients?

What are the consequences for staff members if they deceive or lie to Clients ?

What are the consequences for staff members if they deceive or lie on official documents or in system notes about a client or incident ?

Can you please provide me with all information via manuals, training documents, memos, or emails about the use of deception or lying to clients ? This includes when and how deception or lying can be used or what is and why deception or lying cannot be used ?

When faced with a complaint by a client about a security guard who investigates the complaint the MSD or the company of the security guard ?

Are complaints about security guards investigated to the same standard and using the same provisions as MSD investigates complaints of the same nature about its own staff?

Yours faithfully,

Robert Stewart

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From: Robert Stewart

Dear Ministry of Social Development,

*CORRECTION Please amend the first four questions to:

What are the policies or guidelines for deception or lying to Clients?

What are the policies or guidelines for deception or lying on official forms or system notes about clients?

What are the policies or guidelines when determining the consequences for staff members if they deceive or lie to Clients ?

What are the policies or guidelines when determining the consequences for staff members if they deceive or lie on official documents or in system notes about a client or incident ?

Yours faithfully,

Robert Stewart

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From: OIA_Requests (MSD)
Ministry of Social Development

Tēnā koe Robert Stewart

Thank you for your email received 29 March 2018, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond. You may expect a decision regarding your request to be sent to you as soon as possible.
 
Nā mātou noa, nā

Official and Parliamentary Information team   |  Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

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From: OIA_Requests (MSD)
Ministry of Social Development

Attachment 20180501 Signed response STEWART.pdf
176K Download View as HTML

Attachment Code of Conduct.pdf
339K Download View as HTML

Tēnā koe Mr Stewart,

 

Please find attached the response to your Official Information Act request
regarding dishonesty on the part of Ministry employees.

 

Nā mātou noa, nā

 

Official and Parliamentary Information team | Ministerial and Executive
Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and
independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū
motuhake

 

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