Printed from https://fyi.org.nz/request/7188-statistics-on-the-use-of-tenancy-mediation-services on November 22, 2024 06:24

Statistics on the use of Tenancy mediation services

Robert Whitaker made this Official Information request to Ministry of Business, Innovation & Employment

The request was successful.

From: Robert Whitaker

Dear Ministry of Business, Innovation & Employment,

Can you please provide me with me the following statistics and regarding the usage of the tenancy mediation service:

1. The total number of cases lodged in each year where mediation was offered to the parties.
2. The proportion and number of cases in each year where the parties agree to the use of mediation (i.e. a booked mediation session is attended by both parties).
3. The proportion and number of cases in each year where the case is resolved at the mediation stage and therefore does not progress to the tribunal (including any information about how that determination is made by the service).
4. Item 1, 2 and 3 broken down by whether the mediation offered is face-to-face or telephone.
4. Item 1, 2, 3 and 4 broken down by whether the case was initiated by the landlord or tenant.
5. Any reviews, assessments or reports that address the mediation service's usage and/or effectiveness.

Thank you.

Yours faithfully,

Robert Whitaker

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From: *OIA
Ministry of Business, Innovation & Employment

 

 

Ref: 1718-0946

 

Dear Mr Whitaker

On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 29 January 2018 requesting under the Official
Information Act 1982 (the Act), the following:

·        The total number of cases lodged in each year where mediation was
offered to the parties.

·        The proportion and number of cases in each year where the parties
agree to the use of mediation (i.e. a booked mediation session is attended
by both parties).

·        The proportion and number of cases in each year where the case is
resolved at the mediation stage and therefore does not progress to the
tribunal (including any information about how that determination is made
by the service).

·        Item 1, 2 and 3 broken down by whether the mediation offered is
face-to-face or telephone.

·        Item 1, 2, 3 and 4 broken down by whether the case was initiated
by the landlord or tenant.

·        Any reviews, assessments or reports that address the mediation
service's usage and/or effectiveness.

Your request is being processed in accordance with the Act and a response
will be sent to you in due course. If you have any enquiries regarding
your request feel free to contact us via email [MBIE request email] or using
the contact details below.

 

Yours sincerely,

Alan Witcombe

MANAGER, MINISTERIAL SERVICES

Corporate, Governance and Information

Ministry of Business, Innovation and Employment

Level 4, 15 Stout Street, PO Box 1473, Wellington 6140

 

[1]www.govt.nz - your guide to finding and using New Zealand government
services

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From: CLM Ministerial Services
Ministry of Business, Innovation & Employment

Attachment image002.png
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Attachment DOIA 1718 0946 Robert Whitaker Response Letter.pdf
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Attachment DOIA 1718 0946 Robert Whitaker Tenancy Services Client Satisfaction Survey High Level Results June 2017.pdf
725K Download View as HTML

Good afternoon Robert,

 

Please find attached a response to your Official Information Act 1982
request.

 

Kind regards

 

Ministerial Services

Engagement, Communications and Ministerial Services

Email: [1][email address]

 

Ministry of Business, Innovation & Employment

15 Stout Street, Wellington, PO Box 1473, Wellington 6140

[2]www.mbie.govt.nz

[3]cid:image001.png@01D2A86C.030B1D00

 

[4]www.govt.nz - your guide to finding and using New Zealand government
services

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References

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1. mailto:[email address]
2. http://www.mbie.govt.nz/
4. http://www.govt.nz/

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