Complaints
Hone made this Official Information request to Kāinga Ora–Homes and Communities
The request was successful.
From: Hone
Dear Homes and Communities,
I am making a request under the Official Information Act for the following information:
1. The number of complaints received about Homes and Communities tenants in the Owairaka and Mt Albert suburbs of Auckland, broken down by month, over the 12 months to the end of January 2025. Please categorise the complaints by their nature.
2. The number of complaints in the same area and period that resulted in a formal warning being issued to a tenant.
3. The number of complaints in the same area and period that led to the eviction of a tenant.
I appreciate your time in processing this request and look forward to your response.
Yours faithfully,
Hone
From: Hone
Dear Homes and Communities,
Just following up on this request as I have not even received an acknowledgement.
Yours faithfully,
Hone
From: Government Services
Kāinga Ora–Homes and Communities
Kia ora Hone
Our apologies for the delay in acknowledging your request. Please be
assured it has been recieved and we are looking to provide you with a
response within 20 working days (4 March 2025). If we are unable to
respond to your request by then, we will notify you of an extension of
that timeframe.
From: Government Services
Kāinga Ora–Homes and Communities
Kia ora Hone
Please be aware that your request for information has been extended under
section 15A(1)(b) consultations necessary to make a decision on the
request are such that a proper response to the request cannot reasonably
be made within the original time limit and your request has been extended
by 8 business days. You may now expect a response by 14 March 2025.
You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
www.ombudsman.parliament.nz or freephone 0800 802 602.
Our apologies for any inconvenience caused.
From: Government Services
Kāinga Ora–Homes and Communities
Kia ora Hone
Please find attached a response to your OIA request.
Government Services
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|| |Freephone: 0800 801 601 | Kāinga Ora – Homes and Communities | ||
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|| |PO Box 2628 Wellington 6140 | New Zealand Government | | ||
|| |[1]www.kaingaora.govt.nz | ||
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www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
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1. http://www.kaingaora.govt.nz/
2. http://www.govt.nz/
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