Dear Kevin

We acknowledge receipt of your request for official information dated 20
December 2017 regarding a unsatisfactory response received from NZ Bus in
relation to your complaint.

We sincerely apologise for the delayed acknowledgment.

We are processing your request according to the provisions of the Local
Government Official Information and Meetings Act 1987 (LGOIMA). Under the
Act, a response must be provided within 20 working days of receipt of a
request however, due to the holiday period set by the Office of the
Ombudsman, a response will be provided to you by 9 February 2018.This is
the maximum response time and we will endeavour to respond to you sooner.

If you have any further queries, please contact me on (09) 355 3553 during
business hours, quoting Local Government Official Information request
number CAS-662535-H9H1V0.

 

Kind regards

 

Deepa Pathak | Customer Liaison Advisor [3]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
20 Viaduct Harbour Ave, Auckland 1010 Description: Description:
Description: Description:
P 09 355 3553   Description: Email-Signature

E [1][email address] or
[2][email address]

Working together to create an awesome
journey –first time, every time

[4]cid:image002.jpg@01D238E0.86F57A30[5]cid:image003.jpg@01D238E0.86F57A30 [6]cid:image004.jpg@01D238E0.86F57A30 [7]cid:image005.jpg@01D238E0.86F57A30[8]cid:image006.jpg@01D238E0.86F57A30

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

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Dear Kevin

 

We refer to your request for official information dated 20 December 2017
in relation to a passenger who had been smoking on the bus.

 

At the outset, we wish to apologise for the administrative oversight.  We
had assumed this response had already been sent to you 9 February 2018. 
We deeply regret the inconvenience to you as a result of our delay.

 

Please find attached a response for information requested under the Local
Government Official Information and Meetings Act 1987.

 

Kind regards

 

Susana Fuiono | Customer Liaison Advisor [5]Description: Description:
Description: Description:
LGOIMA Portfolio | Customer Liaison Team Description: Description:
Private Bag 92250, Auckland 1142 Description: Description:
Description: Description:
P   09 355 3553 Description: Email-Signature

E   [1][email address] or
[2][email address]

[3]www.aucklandtransport.govt.nz |
[4]www.AT.govt.nz

Working together to create an awesome journey
–first time, every time

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. http://www.aucklandtransport.govt.nz/
4. http://www.at.govt.nz/