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Access to Services and Denials By Department

Mr R. J. Poultney made this Official Information request to Canterbury District Health Board

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From: Mr R. J. Poultney

Dear Canterbury District Health Board,

I am writing to request information relating to patients being given access to services.

In this request, I am seeking the following:

1. Number of patients referred by their provider to tertiary services, broken down by department/area;

2. The Lower Quartile, Median, and Upper Quartile of time (in days) it takes for a referral to be responded to by CDHB staff, with the response being an actual appointment date (not an acknowledgement of the referral);

3. The number of patients referred but not given access to the tertiary services;

4. The percentage of referrals where actions were undertaken (triaged, referred back to General Practice etc) i.e. a denial for services, and with that outcome not being given within the first 20 working days to the patient/referrer.

As I understand, this data should be easily available via existing information systems and ERMs.

Yours faithfully,

Mr R. J. Poultney

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From: Communications
Canterbury District Health Board

 

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References

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1. http://cdhb.health.nz/News/Media-Guide/P...

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From: Kathleen Smitheram
Canterbury District Health Board

Dear R.J. Poultney

Can you please provide a time frame for your request i.e. last calendar year?, last financial year? etc.

Kind regards

Kathleen Smitheram
 Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Level 2, 32 Oxford Terrace
PO Box 1600
Christchurch 8140

-----Original Message-----
From: Mr R. J. Poultney [mailto:[FOI #6001 email]]
Sent: Wednesday, 14 June 2017 3:11 p.m.
To: Communications <[email address]>
Subject: Official Information request - Access to Services and Denials By Department

Dear Canterbury District Health Board,

I am writing to request information relating to patients being given access to services.

In this request, I am seeking the following:

1. Number of patients referred by their provider to tertiary services, broken down by department/area;

2. The Lower Quartile, Median, and Upper Quartile of time (in days) it takes for a referral to be responded to by CDHB staff, with the response being an actual appointment date (not an acknowledgement of the referral);

3. The number of patients referred but not given access to the tertiary services;

4. The percentage of referrals where actions were undertaken (triaged, referred back to General Practice etc) i.e. a denial for services, and with that outcome not being given within the first 20 working days to the patient/referrer.

As I understand, this data should be easily available via existing information systems and ERMs.

Yours faithfully,

Mr R. J. Poultney

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From: Kathleen Smitheram
Canterbury District Health Board

Attachment CDHB 9635 Acknowledgement letter 15 6 2017.pdf
455K Download View as HTML

 

Kind regards

 

Kathleen Smitheram

 

Canterbury District Health Board and West Coast District Health Board

Project Facilitator, Planning and Funding

Level 2, 32 Oxford Terrace

PO Box 1600

Christchurch 8140

(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];

 

 

********************************************************************************************
Check out our web site: http://www.cdhb.health.nz
This email and attachments have been scanned for content and viruses and
is believed to be clean This email or attachments may contain confidential
or legally privileged information intended for the sole use of the
addressee(s). Any use, redistribution, disclosure, or reproduction of this
message, except as intended, is prohibited. If you received this email in
error, please notify the sender and remove all copies of the message,
including any attachments. Any views or opinions expressed in this email
(unless otherwise stated) may not represent those of Canterbury District
Health Board
********************************************************************************************

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From: Mr R. J. Poultney

Dear Kathleen Smitheram,

For the previous financial year, and up until the 31st of May of this financial year if possible. I have assumed the July 1st to June 30th financial year for this request.

Yours sincerely,

Mr R. J. Poultney

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From: Kathleen Smitheram
Canterbury District Health Board

Thank you - Acknowledged.

Kind regards

Kathleen Smitheram
 
Canterbury District Health Board and West Coast District Health Board

-----Original Message-----
From: Mr R. J. Poultney [mailto:[FOI #6001 email]]
Sent: Friday, 16 June 2017 9:32 a.m.
To: Kathleen Smitheram <[email address]>
Subject: Re: RE Official Information Act request CDHB 9635

Dear Kathleen Smitheram,

For the previous financial year, and up until the 31st of May of this financial year if possible. I have assumed the July 1st to June 30th financial year for this request.

Yours sincerely,

Mr R. J. Poultney

-----Original Message-----

 

Kind regards

 

Kathleen Smitheram

 

Canterbury District Health Board and West Coast District Health Board

Project Facilitator, Planning and Funding

Level 2, 32 Oxford Terrace

PO Box 1600

Christchurch 8140

(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];

 

 

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #6001 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

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From: Kathleen Smitheram
Canterbury District Health Board

Dear R J Poultney

 

We are seeking further clarification of your request CDHB 9635:

 

Can you please clarify for question 1 your interpretation of “Provider” –
are you looking for referrals from GPs specifically i.e. patients
domiciled within Canterbury DHB area or anyone who referred to CDHB
tertiary services.

 

Kind regards

 

Kathleen Smitheram

 

Canterbury District Health Board and West Coast District Health Board

Project Facilitator, Planning and Funding

Level 2, 32 Oxford Terrace

Christchurch 8110

 

 

********************************************************************************************
Check out our web site: http://www.cdhb.health.nz
This email and attachments have been scanned for content and viruses and
is believed to be clean This email or attachments may contain confidential
or legally privileged information intended for the sole use of the
addressee(s). Any use, redistribution, disclosure, or reproduction of this
message, except as intended, is prohibited. If you received this email in
error, please notify the sender and remove all copies of the message,
including any attachments. Any views or opinions expressed in this email
(unless otherwise stated) may not represent those of Canterbury District
Health Board
********************************************************************************************

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From: Mr R. J. Poultney

Dear Kathleen Smitheram,

For ant provider referring to tertiary services, please. If possible, can these be separated into:

1) GP referral
2) Private Hospital/Specialist Referral
3) Other referral (NGOs etc)

Yours sincerely,

Mr R. J. Poultney

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From: Kathleen Smitheram
Canterbury District Health Board

Dear Mr Poultney,
Thank you for this clarification.

Kind regards

Kathleen Smitheram
 
Canterbury District Health Board and West Coast District Health Board

-----Original Message-----
From: Mr R. J. Poultney [mailto:[FOI #6001 email]]
Sent: Wednesday, 21 June 2017 5:11 p.m.
To: Kathleen Smitheram <[email address]>
Subject: Re: RE Official Information Act request CDHB 9635

Dear Kathleen Smitheram,

For ant provider referring to tertiary services, please. If possible, can these be separated into:

1) GP referral
2) Private Hospital/Specialist Referral
3) Other referral (NGOs etc)

Yours sincerely,

Mr R. J. Poultney

-----Original Message-----

Dear R J Poultney

 

We are seeking further clarification of your request CDHB 9635:

 

Can you please clarify for question 1 your interpretation of “Provider” – are you looking for referrals from GPs specifically i.e. patients domiciled within Canterbury DHB area or anyone who referred to CDHB tertiary services.

 

Kind regards

 

Kathleen Smitheram

 

Canterbury District Health Board and West Coast District Health Board

Project Facilitator, Planning and Funding

Level 2, 32 Oxford Terrace

Christchurch 8110

 

 

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #6001 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

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From: Kathleen Smitheram
Canterbury District Health Board

Attachment CDHB 9635 Response 30 6 2017.pdf
370K Download View as HTML

Dear Mr Poultney,

 

Please find attached our response to your Official Information Act request
CDHB 9635.

 

Kind regards

 

Kathleen Smitheram

 

Canterbury District Health Board and West Coast District Health Board

Project Facilitator, Planning and Funding

Level 2, 32 Oxford Terrace

PO Box 1600

Christchurch 8140

********************************************************************************************
Check out our web site: http://www.cdhb.health.nz
This email and attachments have been scanned for content and viruses and
is believed to be clean This email or attachments may contain confidential
or legally privileged information intended for the sole use of the
addressee(s). Any use, redistribution, disclosure, or reproduction of this
message, except as intended, is prohibited. If you received this email in
error, please notify the sender and remove all copies of the message,
including any attachments. Any views or opinions expressed in this email
(unless otherwise stated) may not represent those of Canterbury District
Health Board
********************************************************************************************

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