Complaints about the Referral Centre
Mr R. J. Poultney made this Official Information request to Canterbury District Health Board
The request was partially successful.
From: Mr R. J. Poultney
Dear Canterbury District Health Board,
I am writing to request any and all documentation related to complaints received by the CDHB Referral Centre, within the 2014/2015 financial year, and from the start of the 2015 financial year.
I am not requesting any names to be mentioned, just the complaints i.e. patient/staff names, or any identifiable patient or staff content can be removed.
I would also like to know what changes have happened in response to these complaints, if any changes at all.
Yours faithfully,
Mr R. J. Poultney
From: Natasha Capon
Canterbury District Health Board
I don't work on Thursdays.
If you have a message for the daily global email or the CEO Update please
send to [Canterbury District Health Board request email]
Thank you
show quoted sections
From: Communications
Canterbury District Health Board
Dear Mr R.J. Poultney
Thank you for your OIA request - Complaints about the Referral Centre. In order to assist us with your request could you please clarify which referral centre at the Canterbury DHB you are referring to as we have quite a few.
Many thanks.
Kind regards
Communications Team
show quoted sections
From: Mr R. J. Poultney
Dear Communications,
Thank you for the prompt reply.
In that case, please include all referral centres instead of a specific one.
Yours sincerely,
Mr R. J. Poultney
From: Kathleen Smitheram
Canterbury District Health Board
image001.jpg
4K
Download
image002.jpg
5K
Download
CDHB 9310 Acknowledgement Letter 5 2 2016.pdf
441K
Download
View as HTML
Kind regards
Kathleen Smitheram
Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Princess Margaret Hospital
Cashmere Road
PO Box 1600
Christchurch 8140
(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];
[1]cid:image006.jpg@01CF6ACE.1745A080
[2]cid:image007.jpg@01CF6ACE.1745A080
[3]www.cdhb.health.nz
[4]www.westcoastdhb.org.nz
Values – A matou uara
Care and respect for others - Manaaki me te kotua I etahi
Integrity in all we do - Hapai i a matou mahi katoa i ruka i te pono
Responsibility for outcomes - Kaiwhakarite i ka hua
show quoted sections
References
Visible links
3. http://www.cdhb.govt.nz/
4. http://www.wcdhb.govt.nz/
From: Kathleen Smitheram
Canterbury District Health Board
image001.jpg
4K
Download
image002.jpg
5K
Download
CDHB 9310 Response 26 2 2016.pdf
367K
Download
View as HTML
Kind regards
Kathleen Smitheram
Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Princess Margaret Hospital
Cashmere Road
PO Box 1600
Christchurch 8140
(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];
[1]cid:image006.jpg@01CF6ACE.1745A080
[2]cid:image007.jpg@01CF6ACE.1745A080
[3]www.cdhb.health.nz
[4]www.westcoastdhb.org.nz
Values – A matou uara
Care and respect for others - Manaaki me te kotua I etahi
Integrity in all we do - Hapai i a matou mahi katoa i ruka i te pono
Responsibility for outcomes - Kaiwhakarite i ka hua
show quoted sections
References
Visible links
3. http://www.cdhb.govt.nz/
4. http://www.wcdhb.govt.nz/
From: Mr R. J. Poultney
Dear Kathleen Smitheram,
Thank you for the reply.
In this sense, can I please be sent then any reports on the complaints created, such as improvement, change management etc, (with confidential industry information removed if needed), as this part was neglected to be referred to in my request.
Yours sincerely,
Mr R. J. Poultney
From: Kathleen Smitheram
Canterbury District Health Board
image001.jpg
4K
Download
image002.jpg
5K
Download
CDHB 9310a Acknowledgement Letter 1 3 2016.pdf
428K
Download
View as HTML
Kind regards
Kathleen Smitheram
Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Princess Margaret Hospital
Cashmere Road
PO Box 1600
Christchurch 8140
(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];
[1]cid:image006.jpg@01CF6ACE.1745A080
[2]cid:image007.jpg@01CF6ACE.1745A080
[3]www.cdhb.health.nz
[4]www.westcoastdhb.org.nz
Values – A matou uara
Care and respect for others - Manaaki me te kotua I etahi
Integrity in all we do - Hapai i a matou mahi katoa i ruka i te pono
Responsibility for outcomes - Kaiwhakarite i ka hua
show quoted sections
References
Visible links
3. http://www.cdhb.govt.nz/
4. http://www.wcdhb.govt.nz/
From: Kathleen Smitheram
Canterbury District Health Board
image001.jpg
4K
Download
image002.jpg
5K
Download
CDHB 9310a Extension Letter 30 03 2016.pdf
231K
Download
View as HTML
Kind regards
Kathleen Smitheram
Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Princess Margaret Hospital
Cashmere Road
PO Box 1600
Christchurch 8140
(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];
[1]cid:image006.jpg@01CF6ACE.1745A080
[2]cid:image007.jpg@01CF6ACE.1745A080
[3]www.cdhb.health.nz
[4]www.westcoastdhb.org.nz
Values – A matou uara
Care and respect for others - Manaaki me te kotua I etahi
Integrity in all we do - Hapai i a matou mahi katoa i ruka i te pono
Responsibility for outcomes - Kaiwhakarite i ka hua
show quoted sections
References
Visible links
3. http://www.cdhb.govt.nz/
4. http://www.wcdhb.govt.nz/
From: Kathleen Smitheram
Canterbury District Health Board
Dear R J Poultney
Can you ring me please regarding your Official Information Act request
CDHB 9310(a)
You will get me on (03) 364-4134.
Kind regards
Kathleen Smitheram
Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Princess Margaret Hospital
Cashmere Road
PO Box 1600
Christchurch 8140
(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];
[1]cid:image006.jpg@01CF6ACE.1745A080
[2]cid:image007.jpg@01CF6ACE.1745A080
[3]www.cdhb.health.nz
[4]www.westcoastdhb.org.nz
Values – A matou uara
Care and respect for others - Manaaki me te kotua I etahi
Integrity in all we do - Hapai i a matou mahi katoa i ruka i te pono
Responsibility for outcomes - Kaiwhakarite i ka hua
show quoted sections
References
Visible links
3. http://www.cdhb.govt.nz/
4. http://www.wcdhb.govt.nz/
From: Kathleen Smitheram
Canterbury District Health Board
image001.jpg
4K
Download
image002.jpg
5K
Download
CDHB 9310a Response 26 4 2016.pdf
244K
Download
View as HTML
Dear R J Poultney
Please find attached our response to your Official Information Act
request. We were unclear about the specific intent of your request, but
we hope that our response satisfies your requirements.
If not, please don’t hesitate to get in touch.
Kind regards
Kathleen Smitheram
Canterbury District Health Board and West Coast District Health Board
Project Facilitator, Planning and Funding
Princess Margaret Hospital
Cashmere Road
PO Box 1600
Christchurch 8140
(DDI (03) 364 4134| 6: 03 364 4165 | *[email address];
[1]cid:image006.jpg@01CF6ACE.1745A080
[2]cid:image007.jpg@01CF6ACE.1745A080
[3]www.cdhb.health.nz
[4]www.westcoastdhb.org.nz
Values – A matou uara
Care and respect for others - Manaaki me te kotua I etahi
Integrity in all we do - Hapai i a matou mahi katoa i ruka i te pono
Responsibility for outcomes - Kaiwhakarite i ka hua
show quoted sections
References
Visible links
3. http://www.cdhb.govt.nz/
4. http://www.wcdhb.govt.nz/
Things to do with this request
- Add an annotation (to help the requester or others)
- Download a zip file of all correspondence
Offensive? Unsuitable?
Requests for personal information and vexatious requests are not considered valid requests for Official Information (read more).
If you believe this request is not suitable, you can report it for attention by the site administrators
Report this requestAct on what you've learnt
Similar requests
Recent CPAC statistics for knee and hip replacement operations for all DHBs in NZ
To Ministry of Health by Susan
