Printed from https://fyi.org.nz/request/5500-controller-auditor-general-s-october-2014-accident-compensation-corporation-using-a-case-management-approach-to-rehabilitation?unfold=1 on April 25, 2024 08:28

Controller & Auditor-General's October 2014 Accident Compensation Corporation: Using a case management approach to rehabilitation

David Lawson made this Official Information request to Office of the Controller and Auditor-General

The request was successful.

From: David Lawson

Dear Office of the Controller and Auditor-General,

I am writing to respectfully request the following official information associated with the Controller and Auditor-General's October 2014 publication/release of the document: Accident Compensation Corporation: Using a case management approach to rehabilitation, and the investigations and auditing that took place within the Controller and Auditor General's 2013/2014 year which focused on the work programme Service Delivery, as applied to the Accident Compensation Corporation.

Whilst Controller and Auditor-General, Lyn Provost, confirmed in her overview dated 28 October 2014, that was released publicly with the referred publication, that and I quote;

"The theme for my Office’s 2013/14 work programme is Service delivery. As part of
that theme, my staff audited cases that were managed in ACC’s local offices. We
looked at those claims (which add up to about 4% of ACC’s 1.7 million claims each
year) because they can involve the most expensive injuries and injuries that have
a substantial permanent effect on people’s lives (for example, traumatic brain or
spinal injuries). More than 40,000 New Zealanders have one of these claims at any
point in time."

It would be greatly welcomed if you would provide me with the dates, within the Office of the Controller and Auditor-General 2013/2014 year that the audit/investigations of ACC first commenced and also the date that the audit/investigations of ACC wound up.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

I thank you for your time and assistance.

Yours faithfully,

David Lawson

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From: Mike Heine
Office of the Controller and Auditor-General

Dear Mr Lawson,

 

Thank you for your email. The Official Information Act 1982 does not apply
to the Office of the Auditor-General. The Public Audit Act 2001 gives us
discretion on what information we can and cannot disclose (see
[1]www.oag.govt.nz/contact-us/asking-us), and we are pleased to exercise
this discretion to help you with your enquiry.

 

We carried out two performance audits focusing on the Accident
Compensation Corporation under the “Service delivery” theme. The first
audit was reported in Accident Compensation Corporation: How it deals with
complaints ([2]www.oag.govt.nz/2014/acc-complaints). We started the audit
in November 2013 and the report was published 12 August 2014.

 

The second audit resulted in the report Accident Compensation Corporation:
Using a case management approach to rehabilitation
([3]www.oag.govt.nz/2014/acc-case-management). We began preliminary work
for the audit in February 2014 and the report was published 4 November
2014.

 

Thank you again for taking the time to write to us.

 

Kind regards

Mike

 

 

Mike Heine

Communications Advisor, Media and Internal Communications

Phone: 021 222 9708 | Email: [4][email address]

 

Office of the Auditor-General Te Mana Arotake | Audit New Zealand Mana
Arotake Aotearoa

Improving the performance of, and the public’s trust in, the public sector

100 Molesworth St, Thorndon, Wellington 6011 | PO Box 3928, Wellington
6140

[5]www.oag.govt.nz | [6]www.auditnz.govt.nz | Follow us on [7]Twitter,
[8]Facebook, [9]LinkedIn, and [10]Instagram.

 

_______________________________________________________________
The information contained in this email is intended only for
the addressee and is not necessarily the official view or
communication of the Office of the Auditor General.  If you are not the
intended recipient you must not use, disclose, copy or distribute this
message or the information on it.

References

Visible links
1. http://www.oag.govt.nz/contact-us/asking...
2. http://www.oag.govt.nz/2014/acc-complaints
3. http://www.oag.govt.nz/2014/acc-case-man...
4. mailto:[email address]
5. file:///tmp/www.oag.govt.nz
6. file:///tmp/www.auditnz.govt.nz
7. https://twitter.com/auditor_general
8. https://www.facebook.com/auditorgeneralnz
9. https://www.linkedin.com/company/office-...
10. https://www.instagram.com/auditorgeneral...

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From: David Lawson

Dear Mike Heine,

Thanks for your response Mike together with the information, which is really appreciated.

I am returning to you in the hope that you are in the position to also confirm to me the dates to the nearest months for each of the Audits with which the actual, physical information gathering, be it receipt of written information, visits to an ACC branch, telephone conversations were completed, to allow for the collation of data and information ready for the actual audit to commence and then obviously down the track have been released.

Also, since ACC are a state owned asset, can you confirm as to whether prior to release of the two Audits whether ACC would have been provided a copy of each Audit prior to public release to sign, to verify their acceptance of the Audit, and obviously have had the chance to seek corrections to fact, and confirm the accuracy of the information due for public release also addressing any omissions of salient information.

Thanks again Mike.
Yours sincerely,

David Lawson

Link to this

From: Mike Heine
Office of the Controller and Auditor-General

Dear Mr Lawson,

 

For the ACC complaints performance audit, we collected information from
November 2013 to June 2014. For the ACC case management performance audit,
we collected information from February to June 2014.

 

For both audits, in line with our usual practice for performance audits as
set out on our website
([1]www.oag.govt.nz/our-work/about-auditing/performance-audits), we gave
ACC opportunities to comment on the summary of findings and the draft
reports.

 

Kind regards
Mike

 

 

-----Original Message-----
From: David Lawson [mailto:[FOI #5500 email]]
Sent: Friday, 17 March 2017 2:04 p.m.
To: Mike Heine
Subject: Re: Official Information request - Controller & Auditor-General's
October 2014 Accident Compensation Corporation: Using a case management
approach to rehabilitation

 

Dear Mike Heine,

 

Thanks for your response Mike together with the information, which is
really appreciated.

 

I am returning to you in the hope that you are in the position to also
confirm to me the dates to the nearest months for each of the Audits with
which the actual, physical information gathering, be it receipt of written
information, visits to an ACC branch, telephone conversations were
completed, to allow for the collation of data and information ready for
the actual audit to commence and then obviously down the track have been
released. 

 

Also, since ACC are a state owned asset, can you confirm as to whether
prior to release of the two Audits whether ACC would have been provided a
copy of each Audit prior to public release to sign, to verify their
acceptance of the Audit, and obviously have had the chance to seek
corrections to fact, and confirm the accuracy of the information due for
public release also addressing any omissions of salient information.

 

Thanks again Mike.

Yours sincerely,

 

David Lawson

 

-----Original Message-----

 

Dear Mr Lawson,

 

 

 

Thank you for your email. The Official Information Act 1982 does not
apply  to the Office of the Auditor-General. The Public Audit Act 2001
gives us  discretion on what information we can and cannot disclose (see 
[1][2]www.oag.govt.nz/contact-us/asking-us), and we are pleased to
exercise  this discretion to help you with your enquiry.

 

 

 

We carried out two performance audits focusing on the Accident 
Compensation Corporation under the “Service delivery” theme. The first 
audit was reported in Accident Compensation Corporation: How it deals
with  complaints ([2][3]www.oag.govt.nz/2014/acc-complaints). We started
the audit  in November 2013 and the report was published 12 August 2014.

 

 

 

The second audit resulted in the report Accident Compensation Corporation:

Using a case management approach to rehabilitation 
([3][4]www.oag.govt.nz/2014/acc-case-management). We began preliminary
work  for the audit in February 2014 and the report was published 4
November  2014.

 

 

 

Thank you again for taking the time to write to us.

 

 

 

Kind regards

 

Mike

 

 

 

 

 

Mike Heine

 

Communications Advisor, Media and Internal Communications

 

Phone: 021 222 9708 | Email: [4][email address]

 

 

 

Office of the Auditor-General Te Mana Arotake | Audit New Zealand Mana 
Arotake Aotearoa

 

Improving the performance of, and the public’s trust in, the public sector

 

100 Molesworth St, Thorndon, Wellington 6011 | PO Box 3928, Wellington

6140

 

[5][5]www.oag.govt.nz | [6][6]www.auditnz.govt.nz | Follow us on
[7]Twitter,  [8]Facebook, [9]LinkedIn, and [10]Instagram.

 

 

 

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the internet. Our privacy and copyright policies:

[8]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
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-------------------------------------------------------------------

 

_______________________________________________________________
The information contained in this email is intended only for
the addressee and is not necessarily the official view or
communication of the Office of the Auditor General.  If you are not the
intended recipient you must not use, disclose, copy or distribute this
message or the information on it.

References

Visible links
1. http://www.oag.govt.nz/our-work/about-au...
2. http://www.oag.govt.nz/contact-us/asking...
3. http://www.oag.govt.nz/2014/acc-complaints
4. http://www.oag.govt.nz/2014/acc-case-man...
5. http://www.oag.govt.nz/
6. http://www.auditnz.govt.nz/
7. mailto:[FOI #5500 email]
8. https://fyi.org.nz/help/officers

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From: David Lawson

Dear Mike Heine,

Champion thanks Mike...truly appreciate your assistance.

Kind regards,

David Lawson

Link to this

From: David Lawson

Dear Mike Heine,

I appreciate your recent help and it has just occurred to me that I have forgotten to ask you to confirm for me the following:-

When the Office of the Auditor General (OAG) undertakes an investigation/audit of a state department, such as in the cases you have kindly responded to re ACC, does the OAG provide the audited government department a period of grace to be able to review the material due to be published so as the government department concerned has the opportunity to be able to correct any errors and or omissions of fact, and comment on the accuracy of the information due to be released?

If so are you able to establish whether ACC was afforded this opportunity with respect to each audit, along with the confirmation that a representative from ACC undertook such checks prior to release of these two audits.

Thanks again for your time and assistance.

Kind regards,
David Lawson

Yours sincerely,

David Lawson

Link to this

From: Mike Heine
Office of the Controller and Auditor-General

Dear David,

 

For both audits, ACC accepted the opportunity to comment on our summary of
findings and draft reports, as per our normal process for performance
audits.

 

For further information on this process, please see our website
[1]www.oag.govt.nz/our-work/about-auditing/performance-audits.

 

Kind regards

Mike

 

-----Original Message-----
From: David Lawson [mailto:[FOI #5500 email]]
Sent: Friday, 31 March 2017 10:39 a.m.
To: Mike Heine
Subject: RE: Official Information request - Controller & Auditor-General's
October 2014 Accident Compensation Corporation: Using a case management
approach to rehabilitation

 

Dear Mike Heine,

 

I appreciate your recent help and it has just occurred to me that I have
forgotten to ask you to confirm for me the following:-

 

When the Office of the Auditor General (OAG) undertakes an
investigation/audit of a state department, such as in the cases you have
kindly responded to re ACC, does the OAG provide the audited government
department a period of grace to be able to review the material due to be
published so as the government department concerned has the opportunity to
be able to correct any errors and or omissions of fact, and comment on the
accuracy of the information due to be released?

 

If so are you able to establish whether ACC was afforded this opportunity
with respect to each audit, along with the confirmation that a
representative from ACC undertook such checks prior to release of these
two audits.

 

Thanks again for your time and assistance.

 

Kind regards,

David Lawson

 

Yours sincerely,

 

David Lawson

 

-----Original Message-----

 

Dear Mr Lawson,

 

 

 

For the ACC complaints performance audit, we collected information from 
November 2013 to June 2014. For the ACC case management performance
audit,  we collected information from February to June 2014.

 

 

 

For both audits, in line with our usual practice for performance audits
as  set out on our website 
([1][2]www.oag.govt.nz/our-work/about-auditing/performance-audits), we
gave  ACC opportunities to comment on the summary of findings and the
draft  reports.

 

 

 

Kind regards

Mike

 

 

 

 

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[3][FOI #5500 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

_______________________________________________________________
The information contained in this email is intended only for
the addressee and is not necessarily the official view or
communication of the Office of the Auditor General.  If you are not the
intended recipient you must not use, disclose, copy or distribute this
message or the information on it.

References

Visible links
1. file:///tmp/www.oag.govt.nz/our-work/about-auditing/performance-audits
2. http://www.oag.govt.nz/our-work/about-au...
3. mailto:[FOI #5500 email]
4. https://fyi.org.nz/help/officers

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