Controller & Auditor-General's October 2014 Accident Compensation Corporation: Using a case management approach to rehabilitation

David Lawson made this Official Information request to Office of the Controller and Auditor-General

The request was partially successful.

From: David Lawson

Dear Office of the Controller and Auditor-General,

I am writing to respectfully request the following official information associated with the Controller and Auditor-General's October 2014 publication/release of the document: Accident Compensation Corporation: Using a case management approach to rehabilitation, and the investigations and auditing that took place within the Controller and Auditor General's 2013/2014 year which focused on the work programme Service Delivery, as applied to the Accident Compensation Corporation.

Whilst Controller and Auditor-General, Lyn Provost, confirmed in her overview dated 28 October 2014, that was released publicly with the referred publication, that and I quote;

"The theme for my Office’s 2013/14 work programme is Service delivery. As part of
that theme, my staff audited cases that were managed in ACC’s local offices. We
looked at those claims (which add up to about 4% of ACC’s 1.7 million claims each
year) because they can involve the most expensive injuries and injuries that have
a substantial permanent effect on people’s lives (for example, traumatic brain or
spinal injuries). More than 40,000 New Zealanders have one of these claims at any
point in time."

It would be greatly welcomed if you would provide me with the dates, within the Office of the Controller and Auditor-General 2013/2014 year that the audit/investigations of ACC first commenced and also the date that the audit/investigations of ACC wound up.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

I thank you for your time and assistance.

Yours faithfully,

David Lawson

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From: Mike Heine
Office of the Controller and Auditor-General

Dear Mr Lawson,


Thank you for your email. The Official Information Act 1982 does not apply
to the Office of the Auditor-General. The Public Audit Act 2001 gives us
discretion on what information we can and cannot disclose (see
[1], and we are pleased to exercise
this discretion to help you with your enquiry.


We carried out two performance audits focusing on the Accident
Compensation Corporation under the “Service delivery” theme. The first
audit was reported in Accident Compensation Corporation: How it deals with
complaints ([2] We started the audit
in November 2013 and the report was published 12 August 2014.


The second audit resulted in the report Accident Compensation Corporation:
Using a case management approach to rehabilitation
([3] We began preliminary work
for the audit in February 2014 and the report was published 4 November


Thank you again for taking the time to write to us.


Kind regards




Mike Heine

Communications Advisor, Media and Internal Communications

Phone: 021 222 9708 | Email: [4][email address]


Office of the Auditor-General Te Mana Arotake | Audit New Zealand Mana
Arotake Aotearoa

Improving the performance of, and the public’s trust in, the public sector

100 Molesworth St, Thorndon, Wellington 6011 | PO Box 3928, Wellington

[5] | [6] | Follow us on [7]Twitter,
[8]Facebook, [9]LinkedIn, and [10]Instagram.


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From: David Lawson

Dear Mike Heine,

Thanks for your response Mike together with the information, which is really appreciated.

I am returning to you in the hope that you are in the position to also confirm to me the dates to the nearest months for each of the Audits with which the actual, physical information gathering, be it receipt of written information, visits to an ACC branch, telephone conversations were completed, to allow for the collation of data and information ready for the actual audit to commence and then obviously down the track have been released.

Also, since ACC are a state owned asset, can you confirm as to whether prior to release of the two Audits whether ACC would have been provided a copy of each Audit prior to public release to sign, to verify their acceptance of the Audit, and obviously have had the chance to seek corrections to fact, and confirm the accuracy of the information due for public release also addressing any omissions of salient information.

Thanks again Mike.
Yours sincerely,

David Lawson

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