Thank you for your email. I have forwarded your request to the appropriate
department.

-----Dan Hawke <[FYI request #4831 email]> wrote:
-----
To: OIA/LGOIMA requests at New Zealand Police <[New Zealand Police request email]>
From: Dan Hawke <[FYI request #4831 email]>
Date: 24/10/2016 10:03AM
Subject: Official Information request - Call statistics to Auckland
Central Police number

Dear New Zealand Police,
For the twelve monthly periods of to August 2016, can you please provide
call statistics for incoming calls to the Auckland Central main line, 09
302 6400?
I am looking for a breakdown along the lines of:

- Number of incoming calls
- Percentage of these calls successfully connected to an operator
- Percentage of calls dropped/given up before being able to reach an
operator
- Average/maximum/upper and lower quartile wait times to reach an
operator

If you have these broken down by weekday or time periods, that would also
be useful.
I would appreciate these in a computer-readable format where possible,
e.g. CSV, Excel rather than a scanned PDF.
Yours faithfully,
Dan Hawke
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===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
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Dear Mr Hawke,

 

I refer to your request for information as below:

 

For the twelve monthly periods of to August 2016, can you please provide
call statistics for incoming calls to the Auckland Central main line, 09
302 6400? 

\I am looking for a breakdown along the lines of: 

 

 - Number of incoming calls
- Percentage of these calls successfully connected to an operator
- Percentage of calls dropped/given up before being able to reach an
operator
 - Average/maximum/upper and lower quartile wait times to reach an
operator 

If you have these broken down by weekday or time periods, that would also
be useful.

I would appreciate these in a computer-readable format where possible,
e.g. CSV, Excel rather than a scanned PDF.

 

We do not hold the information for the time period requested and would
like to further discuss your request. What would the best time and number
be to contact you on.

 

Kind Regards

 

[1]cid:image001.gif@01CECE35.FE6F2B10 Tony Geldenhuys| O/C File Management Centre |
Auckland City District | New Zealand Police
Corner Cook & Vincent Streets, Auckland Central,
Auckland 1010

Private Bag 92002, Victoria Street West, Auckland
1142

.........................................        

 

 

 

 

 

 

 

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately

References

Visible links

Good Evening Dan,
I have forwarded your request to the Police Ministerial Services, who were
forwarded your previous emails.
Regards
Police Public Information

-----Dan Hawke <[FYI request #4831 email]> wrote:
-----
To: OIA/LGOIMA requests at New Zealand Police <[New Zealand Police request email]>
From: Dan Hawke <[FYI request #4831 email]>
Date: 21/11/2016 11:05PM
Subject: Re: Official Information request - Call statistics to Auckland
Central Police number

Dear New Zealand Police,
I haven't had any contact from Tony by phone regarding this, nor seen an
update to this - I consider that I am currently waiting on you regarding
this request.  As noted in my prior message, I am happy to accept a
reduced dataset if that is all you have available - please just supply
what you have.
Yours faithfully,
Dan Hawke

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #4831 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[1]https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------

===============================================================

WARNING

The information contained in this email message is intended for the
addressee only and may contain privileged information. It may also be
subject to the provisions of section 50 of the Policing Act 2008, which
creates an offence to have unlawful possession of Police property. If you
are not the intended recipient of this message or have received this
message in error, you must not peruse, use, distribute or copy this
message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect
those of the New Zealand Police. If you have received this message in
error, please email or telephone the sender immediately

References

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hide quoted sections

Hi Dan,

I have tried to make contact and unable to leave a voice message.

Can you please give me a call on 021927412 when you have a free moment

Regards

Tony

-----Original Message-----
From: Dan Hawke [mailto:[FOI #4831 email]]
Sent: Friday, 18 November 2016 12:00 a.m.
To: GELDENHUYS, Tony <[email address]>
Subject: Re: Official Information request - Call statistics to Auckland Central Police number

Dear Tony,

The best time to reach me is in the afternoons. I can be reached on 021887999. If you only keep records for a shorter period of time, that will be fine though.

Yours sincerely,

Dan Hawke

-----Original Message-----

Dear Mr Hawke,

 

I refer to your request for information as below:

 

For the twelve monthly periods of to August 2016, can you please provide call statistics for incoming calls to the Auckland Central main line, 09
302 6400? 

\I am looking for a breakdown along the lines of: 

 

 - Number of incoming calls
- Percentage of these calls successfully connected to an operator
- Percentage of calls dropped/given up before being able to reach an operator
 - Average/maximum/upper and lower quartile wait times to reach an operator 

If you have these broken down by weekday or time periods, that would also be useful.

I would appreciate these in a computer-readable format where possible, e.g. CSV, Excel rather than a scanned PDF.

 

We do not hold the information for the time period requested and would like to further discuss your request. What would the best time and number be to contact you on.

 

Kind Regards

 

[1]cid:image001.gif@01CECE35.FE6F2B10 Tony Geldenhuys| O/C File Management Centre | Auckland City District | New Zealand Police Corner Cook & Vincent Streets, Auckland Central, Auckland 1010

Private Bag 92002, Victoria Street West, Auckland
1142

.........................................        

 

 

 

 

 

 

 

===============================================================

WARNING

The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

References

Visible links

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #4831 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections

Dear Mr Hawke,

I refer to the request for information you have submitted on 24/10/2016 in relation to the following:
_______________________________________________________________________________________________________________
For the twelve monthly periods of to August 2016, can you please provide call statistics for incoming calls to the Auckland Central main line, 09
302 6400?

\I am looking for a breakdown along the lines of:

- Number of incoming calls
- Percentage of these calls successfully connected to an operator
- Percentage of calls dropped/given up before being able to reach an operator
- Average/maximum/upper and lower quartile wait times to reach an operator

If you have these broken down by weekday or time periods, that would also be useful.

I would appreciate these in a computer-readable format where possible, e.g. CSV, Excel rather than a scanned PDF.
___________________________________________________________________________________________

I have considered your request in accordance with the Official Information Act 1982. Your request is refused pursuant section 18(g) of the Official Information Act 1982.

If you are not satisfied with my response to your request you have the right to complain to the Office of the Ombudsmen and seek investigation and review of my decision.

Kind Regards

Tony Geldenhuys
O/C File Management Centre
Auckland City District

-----Original Message-----
From: Dan Hawke [mailto:[FOI #4831 email]]
Sent: Friday, 18 November 2016 12:00 a.m.
To: GELDENHUYS, Tony <[email address]>
Subject: Re: Official Information request - Call statistics to Auckland Central Police number

Dear Tony,

The best time to reach me is in the afternoons. I can be reached on 021887999. If you only keep records for a shorter period of time, that will be fine though.

Yours sincerely,

Dan Hawke

-----Original Message-----

Dear Mr Hawke,

 

I refer to your request for information as below:

 

For the twelve monthly periods of to August 2016, can you please provide call statistics for incoming calls to the Auckland Central main line, 09
302 6400? 

\I am looking for a breakdown along the lines of: 

 

 - Number of incoming calls
- Percentage of these calls successfully connected to an operator
- Percentage of calls dropped/given up before being able to reach an operator
 - Average/maximum/upper and lower quartile wait times to reach an operator 

If you have these broken down by weekday or time periods, that would also be useful.

I would appreciate these in a computer-readable format where possible, e.g. CSV, Excel rather than a scanned PDF.

 

We do not hold the information for the time period requested and would like to further discuss your request. What would the best time and number be to contact you on.

 

Kind Regards

 

[1]cid:image001.gif@01CECE35.FE6F2B10 Tony Geldenhuys| O/C File Management Centre | Auckland City District | New Zealand Police Corner Cook & Vincent Streets, Auckland Central, Auckland 1010

Private Bag 92002, Victoria Street West, Auckland
1142

.........................................        

 

 

 

 

 

 

 

===============================================================

WARNING

The information contained in this email message is intended for the addressee only and may contain privileged information. It may also be subject to the provisions of section 50 of the Policing Act 2008, which creates an offence to have unlawful possession of Police property. If you are not the intended recipient of this message or have received this message in error, you must not peruse, use, distribute or copy this message or any of its contents.

Also note, the views expressed in this message may not necessarily reflect those of the New Zealand Police. If you have received this message in error, please email or telephone the sender immediately

References

Visible links

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #4831 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections