Kia ora,

 

Thank you for your request under the Official Information Act 1982 (OIA),
received 15 July 2026, requesting the following information:

 

I was reading through Lessons Learnt for the transfer of the National
Emergency Management Agency over to DIA (Hukatai reference
YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

 

> It became apparent in the lead up to an emergency activation that some

> aspects of the

transfer had not been adequately completed by the vendor, meaning NEMA
staff were unable to access the emergency environment in the bunker
through their DIA devices.

 

I would like to request a copy of any correspondence related to this
referenced event (NEMA being unable to access the emergency environment)
which may include but not be limited to Email, SMS, iMessage, Whatsapp,
Signal etc.

 

I would also like to request any relevant documentation, which may include
but not be limited to briefings, memos, discussion documents, incident
reports etc regarding the referenced incident. This includes both the
specific inability to access the emergency environment as well as any
documentation about inadequencies of the work done by the vendor and
remediations taken.

 

We will consider your request under the OIA and provide a decision on or
before 12 August 2026.

 

Please note that our response to you (with your personal details redacted)
may be published on NEMA’s website.

 

Ngâ mihi

 

Emergency Management team

National Emergency Management Agency Te Râkau Whakamarumaru

[1]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

 

-----Original Message-----

From: Marcus <[2][FOI #35069 email]>

Sent: 15 July 2026 15:50

To: Information <[3][NEMA request email]>

Subject: Official Information request - NEMA Emergency Environment Access
Inability via DIA Devices

 

[You don't often get email from
[4][FOI #35069 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Emergency Management Agency,

 

I was reading through Lessons Learnt for the transfer of the National
Emergency Management Agency over to DIA (Hukatai reference
YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

 

> It became apparent in the lead up to an emergency activation that some

> aspects of the

transfer had not been adequately completed by the vendor, meaning NEMA
staff were unable to access the emergency environment in the bunker
through their DIA devices.

 

I would like to request a copy of any correspondence related to this
referenced event (NEMA being unable to access the emergency environment)
which may include but not be limited to Email, SMS, iMessage, Whatsapp,
Signal etc.

 

I would also like to request any relevant documentation, which may include
but not be limited to briefings, memos, discussion documents, incident
reports etc regarding the referenced incident. This includes both the
specific inability to access the emergency environment as well as any
documentation about inadequencies of the work done by the vendor and
remediations taken.

 

Yours faithfully,

 

Marcus

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #35069 email]

 

Is [7][NEMA request email] the wrong address for Official Information
requests to National Emergency Management Agency? If so, please contact us
using this form:

[8]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[9]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

References

Visible links
1. http://www.civildefence.govt.nz/
2. mailto:[FOI #35069 email]
3. mailto:[NEMA request email]
4. mailto:[FOI #35069 email]
5. https://aka.ms/LearnAboutSenderIdentific...
6. mailto:[FOI #35069 email]
7. mailto:[NEMA request email]
8. https://fyi.org.nz/change_request/new?bo...
9. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

 

I am emailing again to note a correction to our acknowledgement below,
that your request was received 16 July 2026 and a decision is therefore
due with you no later than 13 August 2026.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[1]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

From: Information
Sent: 16 July 2026 13:12
To: [2][FOI #35069 email]
Subject: Acknowledgement - Official Information request - NEMA Emergency
Environment Access Inability via DIA Devices

 

Kia ora,

 

Thank you for your request under the Official Information Act 1982 (OIA),
received 15 July 2026, requesting the following information:

 

I was reading through Lessons Learnt for the transfer of the National
Emergency Management Agency over to DIA (Hukatai reference
YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

 

> It became apparent in the lead up to an emergency activation that some

> aspects of the

transfer had not been adequately completed by the vendor, meaning NEMA
staff were unable to access the emergency environment in the bunker
through their DIA devices.

 

I would like to request a copy of any correspondence related to this
referenced event (NEMA being unable to access the emergency environment)
which may include but not be limited to Email, SMS, iMessage, Whatsapp,
Signal etc.

 

I would also like to request any relevant documentation, which may include
but not be limited to briefings, memos, discussion documents, incident
reports etc regarding the referenced incident. This includes both the
specific inability to access the emergency environment as well as any
documentation about inadequencies of the work done by the vendor and
remediations taken.

 

We will consider your request under the OIA and provide a decision on or
before 12 August 2026.

 

Please note that our response to you (with your personal details redacted)
may be published on NEMA’s website.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[3]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

 

-----Original Message-----

From: Marcus <[4][FOI #35069 email]>

Sent: 15 July 2026 15:50

To: Information <[5][NEMA request email]>

Subject: Official Information request - NEMA Emergency Environment Access
Inability via DIA Devices

 

[You don't often get email from
[6][FOI #35069 email]. Learn why this is
important at [7]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Emergency Management Agency,

 

I was reading through Lessons Learnt for the transfer of the National
Emergency Management Agency over to DIA (Hukatai reference
YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

 

> It became apparent in the lead up to an emergency activation that some

> aspects of the

transfer had not been adequately completed by the vendor, meaning NEMA
staff were unable to access the emergency environment in the bunker
through their DIA devices.

 

I would like to request a copy of any correspondence related to this
referenced event (NEMA being unable to access the emergency environment)
which may include but not be limited to Email, SMS, iMessage, Whatsapp,
Signal etc.

 

I would also like to request any relevant documentation, which may include
but not be limited to briefings, memos, discussion documents, incident
reports etc regarding the referenced incident. This includes both the
specific inability to access the emergency environment as well as any
documentation about inadequencies of the work done by the vendor and
remediations taken.

 

Yours faithfully,

 

Marcus

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[8][FOI #35069 email]

 

Is [9][NEMA request email] the wrong address for Official Information
requests to National Emergency Management Agency? If so, please contact us
using this form:

[10]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[11]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

References

Visible links
1. http://www.civildefence.govt.nz/
2. mailto:[FOI #35069 email]
3. http://www.civildefence.govt.nz/
4. mailto:[FOI #35069 email]
5. mailto:[NEMA request email]
6. mailto:[FOI #35069 email]
7. https://aka.ms/LearnAboutSenderIdentific...
8. mailto:[FOI #35069 email]
9. mailto:[NEMA request email]
10. https://fyi.org.nz/change_request/new?bo...
11. https://fyi.org.nz/help/officers

hide quoted sections

Kia ora,

 

Please accept my apologies for the correction below. That was intended for
another public facing request via FYI.org.

 

To confirm, your request was received 15 July 2026 and we will respond no
later than 12 August 2026.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[1]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

 

From: Information <[2][NEMA request email]>
Sent: 17 July 2026 08:15
To: [3][FOI #35069 email]
Subject: RE: Acknowledgement - Official Information request - NEMA
Emergency Environment Access Inability via DIA Devices

 

Kia ora,

 

I am emailing again to note a correction to our acknowledgement below,
that your request was received 16 July 2026 and a decision is therefore
due with you no later than 13 August 2026.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[4]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

From: Information
Sent: 16 July 2026 13:12
To: [5][FOI #35069 email]
Subject: Acknowledgement - Official Information request - NEMA Emergency
Environment Access Inability via DIA Devices

 

Kia ora,

 

Thank you for your request under the Official Information Act 1982 (OIA),
received 15 July 2026, requesting the following information:

 

I was reading through Lessons Learnt for the transfer of the National
Emergency Management Agency over to DIA (Hukatai reference
YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

 

> It became apparent in the lead up to an emergency activation that some

> aspects of the

transfer had not been adequately completed by the vendor, meaning NEMA
staff were unable to access the emergency environment in the bunker
through their DIA devices.

 

I would like to request a copy of any correspondence related to this
referenced event (NEMA being unable to access the emergency environment)
which may include but not be limited to Email, SMS, iMessage, Whatsapp,
Signal etc.

 

I would also like to request any relevant documentation, which may include
but not be limited to briefings, memos, discussion documents, incident
reports etc regarding the referenced incident. This includes both the
specific inability to access the emergency environment as well as any
documentation about inadequencies of the work done by the vendor and
remediations taken.

 

We will consider your request under the OIA and provide a decision on or
before 12 August 2026.

 

Please note that our response to you (with your personal details redacted)
may be published on NEMA’s website.

 

Ngā mihi

 

Emergency Management team

National Emergency Management Agency Te Rākau Whakamarumaru

[6]www.civildefence.govt.nz

Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New
Zealand

Emergencies can happen anytime, anywhere. You can take steps to be
prepared.

 

 

-----Original Message-----

From: Marcus <[7][FOI #35069 email]>

Sent: 15 July 2026 15:50

To: Information <[8][NEMA request email]>

Subject: Official Information request - NEMA Emergency Environment Access
Inability via DIA Devices

 

[You don't often get email from
[9][FOI #35069 email]. Learn why this is
important at [10]https://aka.ms/LearnAboutSenderIdentific... ]

 

Dear National Emergency Management Agency,

 

I was reading through Lessons Learnt for the transfer of the National
Emergency Management Agency over to DIA (Hukatai reference
YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

 

> It became apparent in the lead up to an emergency activation that some

> aspects of the

transfer had not been adequately completed by the vendor, meaning NEMA
staff were unable to access the emergency environment in the bunker
through their DIA devices.

 

I would like to request a copy of any correspondence related to this
referenced event (NEMA being unable to access the emergency environment)
which may include but not be limited to Email, SMS, iMessage, Whatsapp,
Signal etc.

 

I would also like to request any relevant documentation, which may include
but not be limited to briefings, memos, discussion documents, incident
reports etc regarding the referenced incident. This includes both the
specific inability to access the emergency environment as well as any
documentation about inadequencies of the work done by the vendor and
remediations taken.

 

Yours faithfully,

 

Marcus

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[11][FOI #35069 email]

 

Is [12][NEMA request email] the wrong address for Official Information
requests to National Emergency Management Agency? If so, please contact us
using this form:

[13]https://fyi.org.nz/change_request/new?bo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[14]https://fyi.org.nz/help/officers

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

References

Visible links
1. http://www.civildefence.govt.nz/
2. mailto:[NEMA request email]
3. mailto:[FOI #35069 email]
4. http://www.civildefence.govt.nz/
5. mailto:[FOI #35069 email]
6. http://www.civildefence.govt.nz/
7. mailto:[FOI #35069 email]
8. mailto:[NEMA request email]
9. mailto:[FOI #35069 email]
10. https://aka.ms/LearnAboutSenderIdentific...
11. mailto:[FOI #35069 email]
12. mailto:[NEMA request email]
13. https://fyi.org.nz/change_request/new?bo...
14. https://fyi.org.nz/help/officers

hide quoted sections

Tēnā koe Marcus,

Thank you for your Official Information Act 1982 (OIA) request received on 15 July 2026, in which you requested:

I would like to request a copy of any correspondence related to this referenced event (NEMA being unable to access the emergency environment) which may include but not be limited to Email, SMS, iMessage, Whatsapp, Signal etc.
I would also like to request any relevant documentation, which may include but not be limited to briefings, memos, discussion documents, incident reports etc regarding the referenced incident. This includes both the specific inability to access the emergency environment as well as any documentation about inadequencies of the work done by the vendor and remediations taken.

We have transferred your request to the Department of Internal Affairs (DIA). The information to which your request relates is believed to be more closely connected with the functions of the DIA. In these circumstances, we are required by section 14 of the OIA to transfer your request.

You will hear further from DIA concerning your request.

Ngā mihi
 
Emergency Management team
National Emergency Management Agency Te Rakau Whakamarumaru
www.civildefence.govt.nz
Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New Zealand
Emergencies can happen anytime, anywhere. You can take steps to be prepared.

-----Original Message-----
From: Marcus <[FOI #35069 email]>
Sent: 15 July 2026 15:50
To: Information <[NEMA request email]>
Subject: Official Information request - NEMA Emergency Environment Access Inability via DIA Devices

[You don't often get email from [FOI #35069 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Emergency Management Agency,

I was reading through Lessons Learnt for the transfer of the National Emergency Management Agency over to DIA (Hukatai reference YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

> It became apparent in the lead up to an emergency activation that some
> aspects of the
transfer had not been adequately completed by the vendor, meaning NEMA staff were unable to access the emergency environment in the bunker through their DIA devices.

I would like to request a copy of any correspondence related to this referenced event (NEMA being unable to access the emergency environment) which may include but not be limited to Email, SMS, iMessage, Whatsapp, Signal etc.

I would also like to request any relevant documentation, which may include but not be limited to briefings, memos, discussion documents, incident reports etc regarding the referenced incident. This includes both the specific inability to access the emergency environment as well as any documentation about inadequencies of the work done by the vendor and remediations taken.

Yours faithfully,

Marcus

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #35069 email]

Is [NEMA request email] the wrong address for Official Information requests to National Emergency Management Agency? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections

Hello Cameron

Thank you for your OIA request. The request was transferred from the National Emergency Management Agency to the Department of Internal Affairs. We will provide a response to your request as soon as practicable and within twenty working days. The 20th working day is 20 August 2026.

Please note that in cases where the Department’s response provides information that is identified to be of general public interest, the response may also be published on the Department of Internal Affairs website. If the Department publishes its response to your OIA request, all personal information, including your name and contact details, will be removed.

Ngâ mihi

Wendy Balfour
Branch Performance Enterprise Services
Department of Internal Affairs | Te Tari Taiwhenua

-----Original Message-----
From: NEMAaccountability <[email address]>
Sent: 23 July 2026 13:46
To: OIA <[email address]>
Subject: FW: Official Information request - NEMA Emergency Environment Access Inability via DIA Devices

To whom it may concern,

I write concerning an official information request received from Marcus on 15 July 2026 for information about the transfer of NEMA to DIA.

As discussed between Cameron Scragg and Michelle Reed on 23 July 2026, and for the reason set out in the below letter to Marcus, this request is being transferred in full to your agency for response.

Please treat this letter as a formal transfer of the request under section 14 of the OIA.

Yours sincerely
Cameron Scragg

-----Original Message-----
From: Information <[NEMA request email]>
Sent: 23 July 2026 13:42
To: [FOI #35069 email]
Subject: RE: Official Information request - NEMA Emergency Environment Access Inability via DIA Devices

Tçnâ koe Marcus,

Thank you for your Official Information Act 1982 (OIA) request received on 15 July 2026, in which you requested:

I would like to request a copy of any correspondence related to this referenced event (NEMA being unable to access the emergency environment) which may include but not be limited to Email, SMS, iMessage, Whatsapp, Signal etc.
I would also like to request any relevant documentation, which may include but not be limited to briefings, memos, discussion documents, incident reports etc regarding the referenced incident. This includes both the specific inability to access the emergency environment as well as any documentation about inadequencies of the work done by the vendor and remediations taken.

We have transferred your request to the Department of Internal Affairs (DIA). The information to which your request relates is believed to be more closely connected with the functions of the DIA. In these circumstances, we are required by section 14 of the OIA to transfer your request.

You will hear further from DIA concerning your request.

Ngâ mihi

Emergency Management team
National Emergency Management Agency Te Rakau Whakamarumaru http://www.civildefence.govt.nz/ Level 6, 23 Kate Sheppard Place | PO Box 5010, Wellington 6140, New Zealand Emergencies can happen anytime, anywhere. You can take steps to be prepared.

-----Original Message-----
From: Marcus <[FOI #35069 email]>
Sent: 15 July 2026 15:50
To: Information <[NEMA request email]>
Subject: Official Information request - NEMA Emergency Environment Access Inability via DIA Devices

[You don't often get email from [FOI #35069 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear National Emergency Management Agency,

I was reading through Lessons Learnt for the transfer of the National Emergency Management Agency over to DIA (Hukatai reference YYY27J26TNJA-1667321898-1888) and noted Paragraph 49:

> It became apparent in the lead up to an emergency activation that some
> aspects of the
transfer had not been adequately completed by the vendor, meaning NEMA staff were unable to access the emergency environment in the bunker through their DIA devices.

I would like to request a copy of any correspondence related to this referenced event (NEMA being unable to access the emergency environment) which may include but not be limited to Email, SMS, iMessage, Whatsapp, Signal etc.

I would also like to request any relevant documentation, which may include but not be limited to briefings, memos, discussion documents, incident reports etc regarding the referenced incident. This includes both the specific inability to access the emergency environment as well as any documentation about inadequencies of the work done by the vendor and remediations taken.

Yours faithfully,

Marcus

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #35069 email]

Is [NEMA request email] the wrong address for Official Information requests to National Emergency Management Agency? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

hide quoted sections