Kia ora John

 

My apologies for the delayed response. Thank you for your request,
received 12 April 2026, to the Real Estate Authority (REA).

 

We understand you have requested the following information:

 

I note that in your previous release, “REA Investigations Manual
v2017.pdf,” it is stated:

 

“The Authority’s Statement of Intent (SOI) sets out an end-to-end process
time of 6 months for completion of 75% of the complaints handled by the
Authority.”

 

As at 12 April 2026, could you please provide the following information:

 

The total number of cases currently on hand with the REA.

Details of the oldest cases still on hand, e.g. when this oldest cases
first been received and what stages it is etc.

The percentage of cases completed within the 6-month timeframe.

The number of cases that have been on hand for:

more than 9 months

more than 12 months

more than 18 months

 

In addition, does your case management system include defined stages? If
so, could you please outline the stages used within your system?

 

We will respond to your request as soon as we can and by no later than 11
May 2026, being 20 working days from the date we received your request, in
accordance with the Official Information Act 1982.

 

We will provide the response by email to this address.  If you would
prefer another method, please let us know.

 

Ngâ mihi

 

Leva

 

From: john luke <[FOI #34475 email]>
Sent: Wednesday, 22 April 2026 11:51 pm
To: REA Legal <[REA request email]>
Subject: Re: Official Information request - Cases Status

 

Dear Real Estate Agents Authority,

Can you please confirm you have received my OIA request below.

Yours faithfully,

john luke

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Kia ora John Luke

 

Please find attached our response to your 12 April 2026 OIA request.

 

Ngā mihi

Andrew

Andrew Tringham | Head of Regulatory Response and Legal | General Counsel
email [1][email address] mob 027 252 4479
Level 4, 95 Customhouse Quay, Wellington
PO Box 25 371, Wellington 6140
[2]rea.govt.nz | [3]settled.govt.nz 

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