Kia ora Priyanka

 

Thank you for your email dated 22 March 2026, received to the Real Estate
Authority (REA). We are treating this as an Official Information Act
request.

 

We understand you have requested the following information:

 

o I want to know if this document REA Investigations Manual v2017.pdf is
the latest
version.

o If REA Investigations Manual v2017.pdf this is the latest version, is
this a correct reflection of how complaints are handled currently.

 

We will respond to your request as soon as we can and by no later than 21
April 2026, being 20 working days from the date we received your request,
in accordance with the Official Information Act 1982.

 

We will provide the response by email to this address. If you would prefer
another method, please let us know.

Ngā mihi nui | Kindest regards

Sue Johnston |  | Investigations and CAC Manager
email [1][email address] | ddi 0272478254
Level 4, 95 Customhouse Quay, Wellington
PO Box 25 371, Wellington 6140
[2]rea.govt.nz | [3]settled.govt.nz 

[4]LinkedIn  |  [5]Facebook

[6]REA Logo

CAUTION: This email message and any accompanying attachments is intended
for the named recipient only and may contain information that is subject
to legal privilege. If you are not the intended recipient, any use,
disclosure or copying of this message or attachments is strictly
prohibited. If you have received this email message in error please notify
us immediately and erase all copies of the message and attachments. Thank
you.

 

 

References

Visible links
1. mailto:[email address]
2. http://www.rea.govt.nz/
3. http://www.settled.govt.nz/
4. file:///tmp/www.linkedin.com/company/real-estate-agent's-authority
5. https://www.facebook.com/settled.govt.nz
6. file:///tmp/www.rea.govt.nz

Kia Ora Priyanka

 

Please find the attached letter in response to your OIA request

 

Thanks

 

Sue

 

Sue Johnston |  | Investigations and CAC Manager
email [1][email address] | ddi 0272478254
Level 4, 95 Customhouse Quay, Wellington
PO Box 25 371, Wellington 6140
[2]rea.govt.nz | [3]settled.govt.nz 

[4]LinkedIn  |  [5]Facebook

[6]REA Logo

CAUTION: This email message and any accompanying attachments is intended
for the named recipient only and may contain information that is subject
to legal privilege. If you are not the intended recipient, any use,
disclosure or copying of this message or attachments is strictly
prohibited. If you have received this email message in error please notify
us immediately and erase all copies of the message and attachments. Thank
you.

 

 

References

Visible links
1. mailto:[email address]
2. http://www.rea.govt.nz/
3. http://www.settled.govt.nz/
4. file:///tmp/www.linkedin.com/company/real-estate-agent's-authority
5. https://www.facebook.com/settled.govt.nz
6. file:///tmp/www.rea.govt.nz