Kia ora John

 

Thank you for your request, received 1 December 2025, to the Real Estate
Authority (REA).

 

We understand you have requested the following information:

 

I noted,
[1]https://www.rea.govt.nz/news/media-relea...

Could you please let me know how many cases are currently still under the
CAC’s consideration and how many CAC you have.
Which case has been with the CAC the longest awaiting determination, e.g
how many days now? What is the average timeframe for the CAC to issue an
outcome? Do you have any policies or procedures that set expected
turnaround times for CAC decisions?

 

We will respond to your request as soon as we can and by no later than 20
January 2026, being 20 working days from the date we received your
request, in accordance with the Official Information Act 1982.

 

We will provide the response by email to this address.  If you would
prefer another method, please let us know.

 

Ngā mihi

Levalasi Lui | [2](she/her) | Legal Operations and Litigation Coordinator
email [3][email address] | DDI 04 495 0832
Level 4, 95 Customhouse Quay, Wellington
PO Box 25 371, Wellington 6140
[4]rea.govt.nz | settled.govt.nz

[5]LinkedIn  |  [6]Facebook

[7]REA Logo

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From: john luke <[FOI #33087 email]>
Sent: Monday, 1 December 2025 11:22 pm
To: REA Legal <[REA request email]>
Subject: Official Information request - REA reports increase in complaints
in 2024/25 challenging market conditions- OIA

 

Dear Real Estate Agents Authority,

I noted,
[8]https://www.rea.govt.nz/news/media-relea...

Could you please let me know how many cases are currently still under the
CAC’s consideration and how many CAC you have.
Which case has been with the CAC the longest awaiting determination, e.g
how many days now? What is the average timeframe for the CAC to issue an
outcome? Do you have any policies or procedures that set expected
turnaround times for CAC decisions?

Yours faithfully,

john luke

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