Printed from https://fyi.org.nz/request/34368-excessive-use-of-gallagher-t20-terminal on May 27, 2026 16:40

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Excessive Use of Gallagher T20 Terminal

Mr E Stokes made this Official Information request to Wellington City Council

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From: Mr E Stokes

Dear Wellington City Council,

Re: OIA Request - Use of Gallagher T20 Reader

I recently drove past the new WCC HQ in the former Datacom building.

It's a nice building, but I noticed what I felt was an excessive use of Gallagher T20 terminals. Most notably, this included the installation on the exterior of a fire door on Jervous Key which didn't even have a handle to pull it open! I imagine that in most cases, a reader wouldn't even be installed on such a door. I also noticed them used on the exterior of lifts, presumably needing to swipe before calling them.

I wanted to reach out to ask the following...
>Cost to the council per T20 terminal, vs other presumably more cost-effective options (such as the T15, T11, T10, etc. and Vs similar HID models which may've considered.)
>Breakdown of reader models on site (ex. how many T20s, T15s, etc.)
>The reason T20s were even deemed necessary. As I understand, there are two benefits of T20 vs other cost effective options; 1) The pin-code feature (or two-step verification with card+code.) 2) The alarm management feature. Especially given the council doesn't currently use pin-codes at 113 The Terrace (rather opting for ID cards,) and it wouldn't make sense to have the alarm management function on doors which seem to be seldom used. Further, in any case, why couldn't a more moderated approach be used (for example, using T20s on busy exterior doors where two-step may be desirable at some point, with regular readers used for elevator calls and the like.

Yours faithfully,

Mr E Stokes

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From: BUS: Official Information
Wellington City Council

Kia ora  

   
Thank you for contacting the Wellington City Council Official Information
& Privacy Team. This is an automated acknowledgement of your email.

If you have submitted a new request, you will hear from us as soon as
practicable.

If your request is more a general enquiry, or for anything urgent, please
contact our Contact Centre on 04 499 4444 or email [1][email address]   
  
For CCTV requests, please send directly to [2][email address]  
Many thanks  
Official Information & Privacy Team 

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From: BUS: Official Information
Wellington City Council

Kia ora Mr E Stokes,

Thank you for your email dated 4 April requesting information.

Our team will manage your request under the Local Government Official Information and Meetings Act 1987 which requires us to provide a response as soon as possible, but no later than 5 May, being 20 working days of receipt.

The reference number for your request is 26-0216

Please contact us if you have any further questions.

Kind regards

Official Information & Privacy Team
Te Kaunihera o Pōneke | Wellington City Council
E [Wellington City Council request email] | W wellington.govt.nz

The information contained in this email is privileged and confidential and intended for the addressee only.
If you are not the intended recipient, you are asked to respect that confidentiality and not disclose, copy or make use of its contents.
If received in error you are asked to destroy this email and contact the sender immediately. Your assistance is appreciated.

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From: Mr E Stokes

Dear BUS: Official Information,

Any updates?

Yours sincerely,

Mr E Stokes

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From: BUS: Official Information
Wellington City Council

Kia ora  

   
Thank you for contacting the Wellington City Council Official Information
& Privacy Team. This is an automated acknowledgement of your email.

We are experiencing incredibly high volumes of requests at the moment. If
you have submitted a new request, you will hear from us as soon as
practicable.

If your request is more a general enquiry, or for anything urgent, please
contact our Contact Centre on 04 499 4444 or email [1][email address]   
  
For CCTV requests, please send directly to [2][email address]  
Many thanks  
Official Information & Privacy Team 

References

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2. mailto:[email address]

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From: BUS: Official Information
Wellington City Council

Tēnā koe Mr Stokes
 
Thank you for your email of ​4 April 2026​ to Te Kaunihera o Pōneke
| Wellington City Council (the Council), requesting the following
information: 
 

* Cost to the council per T20 terminal, vs other presumably more
cost-effective options (such as the T15, T11, T10, etc. and Vs similar
HID models which may've considered.)
* Breakdown of reader models on site (ex. how many T20s, T15s, etc.) The
reason T20s were even deemed necessary. As I understand, there are two
benefits of T20 vs other cost effective options; 1) The pin-code
feature (or two-step verification with card+code.)  2) The alarm
management feature. Especially given the council doesn't currently 
use pin-codes at 113 The Terrace (rather opting for ID cards,) and it
wouldn't make sense to have the alarm management function on doors
which seem to be seldom used.
* Further, in any case, why couldn't a more moderated approach be used
(for example, using T20s on busy exterior doors where two-step may be
desirable at some point, with regular readers used for elevator calls
and the like.

 Your request is being considered under the Local Government Official
Information and Meetings Act 1987 (LGOIMA).  
 
This letter is to advise you that the Council needs to extend the due date
of your response for 15 working days, pursuant to section 14(1)(b) of the
LGOIMA, as consultations necessary to make a decision on the request are
such that a proper response to the request cannot reasonably be made
within the original time limit. 
 
For this reason, you can expect a response from the Council no later
than 26 May 2026​. 
 
If you have any concerns about this response please contact
[1][Wellington City Council request email]. Alternatively, you are advised of
your right to raise any concerns with the Office of the Ombudsman at
[2]www.ombudsman.parliament.nz or freephone 0800 802 602. 
 

Ngā mihi,

Chelsea

 

Chelsea McHugh

Senior Advisor Official Information | Official Information & Privacy |
Strategy & Finance | Wellington City Council

E [3][email address] | W [4]Wellington.govt.nz

 

The information contained in this email is privileged and confidential and
intended for the addressee only. If you are not the intended recipient,
you are asked to respect that confidentiality and not disclose, copy or
make use of its contents. If received in error you are asked to destroy
this email and contact the sender immediately. Your assistance is
appreciated.

 

 

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This is an Official Information request made via the FYI website.

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