Kia ora Brooke H,
 
On behalf of the Ministry of Business, Innovation and Employment I
acknowledge your email of 3/03/2026 requesting, under the Official
Information Act 1982, the following:
 
I am writing to kindly request copies of the most recent policy guides,
assessment templates, SOPs, Global Processing Manual, and training
materials for Immigration Officers to follow when assessing the current
Visitor Visa applications.
 
We will endeavour to respond to your request as soon as possible, and no
later than 31/03/2026, being 20 working days after the day your request
was received. If we are unable to respond to your request by then, we will
notify you of an extension of that timeframe. If you have any enquiries
regarding your request feel free to contact us via email to
[1][MBIE request email].
 
Nāku noa, nā
Ministerial Services
Strategy and Assurance
Ministry of Business, Innovation & Employment
15 Stout Street, Wellington 6011 |  P O Box 1473 Wellington 6140

References

Visible links
1. mailto:[MBIE request email]

Kia ora Brooke

 

Thank you for the request for information of 3 March 2026 requesting under
the Official Information Act 1982 the following information:

 

I am writing to kindly request copies of the most recent policy guides,
assessment templates, SOPs, Global Processing Manual, and training
materials for Immigration Officers to follow when assessing the current
Visitor Visa applications.

 

In order to progress your request further, we need more information:

 

Please confirm if there is any specific visitor visa category that you are
interested in.

Please refer to the Operational Manual outlining different visa categories
under visitor visas [1]Operational Manual - Immigration New Zealand. Issue
Date: 22 January 2026Operational Manual - Immigration New Zealand. Issue
Date: 22 August 2016

 

If you could please respond to us by COB 6 March 2026 or earlier, that’d
be greatly appreciated.

 

Please note any clarification or amendment of a request is considered to
be a new request for the purpose of calculating the maximum statutory
timeframe for response (see section [15(1AA) of the Act).

 

 

 

Nâku noa, nâ

Emina

MINISTERIAL SERVICES

Immigration New Zealand

Ministry of Business, Innovation & Employment

15 Stout Street, PO BOX 1473, Wellington 6140

NZBN 9429000106078

 

 

 

References

Visible links
1. https://www.immigration.govt.nz/opsmanua...

Kia Ora Brooke

 

In addition to the previous clarification request, please kindly clarify
the timeframe for visa paks and guidance for processing specific visitor
visa categories

 

Nâku noa, nâ

Emina

MINISTERIAL SERVICES

Immigration New Zealand

Ministry of Business, Innovation & Employment

15 Stout Street, PO BOX 1473, Wellington 6140

NZBN 9429000106078

 

 

 

 

From: INZ OIAs <[email address]>
Sent: Wednesday, 4 March 2026 10:31 am
To: [FOI #33931 email]
Cc: INZ OIAs <[email address]>; Ministerials
<[email address]>
Subject: Clarification request - DOIA-REQ-0028607-Brooke H - Visitor Visa
SOPs - CRM:0306094

 

Kia ora Brooke

 

Thank you for the request for information of 3 March 2026 requesting under
the Official Information Act 1982 the following information:

 

I am writing to kindly request copies of the most recent policy guides,
assessment templates, SOPs, Global Processing Manual, and training
materials for Immigration Officers to follow when assessing the current
Visitor Visa applications.

 

In order to progress your request further, we need more information:

 

Please confirm if there is any specific visitor visa category that you are
interested in.

Please refer to the Operational Manual outlining different visa categories
under visitor visas [1]Operational Manual - Immigration New Zealand. Issue
Date: 22 January 2026Operational Manual - Immigration New Zealand. Issue
Date: 22 August 2016

 

If you could please respond to us by COB 6 March 2026 or earlier, that’d
be greatly appreciated.

 

Please note any clarification or amendment of a request is considered to
be a new request for the purpose of calculating the maximum statutory
timeframe for response (see section [15(1AA) of the Act).

 

 

 

Nâku noa, nâ

Emina

MINISTERIAL SERVICES

Immigration New Zealand

Ministry of Business, Innovation & Employment

15 Stout Street, PO BOX 1473, Wellington 6140

NZBN 9429000106078

 

 

 

References

Visible links
1. https://www.immigration.govt.nz/opsmanua...

Hi Brooke

Given the volume of guidance materials, confirming the period of time to be covered (including the start date) will assist us to accurately identify documents in scope.
For example, for the past three-six months.

Nâku noa, nâ

Emina
MINISTERIAL SERVICES
Immigration New Zealand
Ministry of Business, Innovation & Employment
15 Stout Street, PO BOX 1473, Wellington 6140
NZBN 9429000106078

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