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Kia ora Helen,

Thank you for your email dated 23 January requesting information.

Our team will manage your request under the Local Government Official Information and Meetings Act 1987 which requires us to provide a response as soon as possible, but no later than 23 February, being 20 working days of receipt.

The reference number for your request is IRC-9717

Please contact us if you have any further questions.

Kind regards

Official Information & Privacy Team
Te Kaunihera o Pôneke | Wellington City Council
E [Wellington City Council request email] | W wellington.govt.nz

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-----Original Message-----
From: Helen Dobson <[FOI #33586 email]>
Sent: Friday, 23 January 2026 4:39 pm
To: BUS: Official Information <[Wellington City Council request email]>
Subject: Official Information request - Yellow “HELP” station dara

[You don't often get email from [FOI #33586 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear Wellington City Council,
These were installed last year. Please provide the following:
Cost
How much did they cost fully installed?
How much did we pay to have the lines monitored and provide assistance?

Usage data -
how many times were they used?
How many times were they used for the purpose of urgent help by someone in difficulty?
What period is the data for?

Current details -
Where are they now?
Why were they moved?
Has the council informed the public of the move?

Yours faithfully,
Helen Dobson

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