Locations of refill stations for chlorine removed and fluoride free drinking water in Auckland
Erika Whittome made this Official Information request to Watercare Services Limited
Watercare Services Limited did not have the information requested.
From: Erika Whittome
Dear Watercare Services Limited,
I note that Hastings District Council has a fluoride free and chlorine removed water refill station in the city of Hastings.
Would you please share the location of Auckland water refill stations that are fluoride free and chlorine removed drinking water?
Yours faithfully,
Erika Whittome
From: Pinaz Pithadia
Watercare Services Limited
Kia ora
Watercare’s response to your LGOIMA request is attached.
Ngâ mihi
Pinaz
Kind regards,
Pinaz Pithadia | Senior Legal and Governance Advisor
Watercare Services Limited
Customer service line: +64 9 442 2222
Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand
Website: [1]www.watercare.co.nz
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy.
------------------------------------------------------------------------
From: Erika Whittome <[2][FOI #33435 email]>
Sent: Tuesday, January 6, 2026 8:31:38 AM
To: Communications <[3][Watercare request email]>
Subject: Official Information request - Locations of refill stations for
chlorine removed and fluoride free drinking water in Auckland
Dear Watercare Services Limited, I note that Hastings District Council has
a fluoride free and chlorine removed water refill station in the city of
Hastings. Would you please share the location of Auckland water refill
stations that are fluoride
Dear Watercare Services Limited,
I note that Hastings District Council has a fluoride free and chlorine removed water refill station in the city of Hastings.
Would you please share the location of Auckland water refill stations that are fluoride free and chlorine removed drinking water?
Yours faithfully,
Erika Whittome
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This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[4][FOI #33435 email]
Is [5][Watercare request email] the wrong address for Official Information requests to Watercare Services Limited? If so, please contact us using this form:
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References
Visible links
1. http://www.watercare.co.nz/
2. mailto:[FOI #33435 email]
3. mailto:[Watercare request email]
4. mailto:[FOI #33435 email]
5. mailto:[Watercare request email]
6. https://urldefense.com/v3/__https:/fyi.o...
7. https://urldefense.com/v3/__https:/fyi.o...
From: Erika Whittome
Dear Pinaz Pithadia,
So are you saying that the information on water refill stations that the public can use that are fluoride and chlorine fee does not exist?
Yours sincerely,
Erika Whittome
From: Erika Whittome
Dear Pinaz Pithadia,
Thank you for the response in which you said:
"The link below is a map of the Watercare supplied tanker filling stations:
https://www.google.com/maps/d/u/0/viewer...
Registered tanker operators use these stations to get access to Watercare bulk water supplies for their
customers. Access to these tanker filling stations is controlled and not available for individual customer use."
So certain customers get access to no chlorine, no fluoride water, but not individual customers. So the information on refill stations does not exist, right? Please confirm this is the information you are supplying under the Act.
Yours sincerely,
Erika Whittome
From: Pinaz Pithadia
Watercare Services Limited
Kia ora
Watercare’s response to your emails dated 22 January and 18 February 2026
is attached.
Ngā mihi
Pinaz
Kind regards,
Pinaz Pithadia | Senior Legal and Governance Advisor
Watercare Services Limited
Customer service line: +64 9 442 2222
Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand
Website: [1]www.watercare.co.nz
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy.
From: Erika Whittome <[FOI #33435 email]>
Sent: Wednesday, 18 February 2026 6:17 am
To: Pinaz Pithadia <[email address]>
Subject: RE: Official Information request - Locations of refill stations
for chlorine removed and fluoride free drinking water in Auckland
(16803486)
Dear Pinaz Pithadia, Thank you for the response in which you said: "The
link below is a map of the Watercare supplied tanker filling stations:
https: //urldefense. com/v3/__https: //www. google. com/maps/d/u/0/viewer?mid=18MUcjwU2suXPHnoHBcB3t55rGCOMHahB&ll=-36. 62032189999999*2C174. 6777079&z=9__;JQ!!JcuPmubLuqHOewrctw!GJtyaHcrJW2lNxXq3JkTPHi6fJeW2DJAtYnDSJr7AwkyrzevzkOv7EB7f5PAHeg0sebhWaR0KPH4lCt-UXfzA5-FOWSXkqLOkZKmetxWbIiF$
Dear Pinaz Pithadia,
Thank you for the response in which you said:
"The link below is a map of the Watercare supplied tanker filling stations:
[2]https://urldefense.com/v3/__https://www....
Registered tanker operators use these stations to get access to Watercare bulk water supplies for their
customers. Access to these tanker filling stations is controlled and not available for individual customer use."
So certain customers get access to no chlorine, no fluoride water, but not individual customers. So the information on refill stations does not exist, right? Please confirm this is the information you are supplying under the Act.
Yours sincerely,
Erika Whittome
-----Original Message-----
From: Erika Whittome [3][FOI #33435 email]
Sent: Thursday, 22 January 2026 2:32 pm
To: Pinaz Pithadia [4][email address]
Subject: RE: Official Information request - Locations of refill stations
for chlorine removed and fluoride free drinking water in Auckland
(16803486)
Dear Pinaz Pithadia, So are you saying that the information on water
refill stations that the public can use that are fluoride and chlorine fee
does not exist? Yours sincerely, Erika Whittome -----Original Message-----
Kia ora Watercare’s response
Dear Pinaz Pithadia,
So are you saying that the information on water refill stations that the public can use that are fluoride and chlorine fee does not exist?
Yours sincerely,
Erika Whittome
Kia ora
Watercare’s response to your LGOIMA request is attached.
Ngâ mihi
Pinaz
Kind regards,
Pinaz Pithadia | Senior Legal and Governance Advisor
Watercare Services Limited
Customer service line: +64 9 442 2222
Postal address: Private Bag 92 521, Victoria St West, Auckland 1142, New
Zealand
Physical address: 73 Remuera Road, Remuera, Auckland 1050, New Zealand
Website: [1][5]http://www.watercare.co.nz
Ki te ora te wai, ka ora te whenua, ka ora te tangata
When the water is healthy, the land and the people are healthy.
------------------------------------------------------------------------
From: Erika Whittome <[2][FOI #33435 email]>
Sent: Tuesday, January 6, 2026 8:31:38 AM
To: Communications <[3][Watercare request email]>
Subject: Official Information request - Locations of refill stations for
chlorine removed and fluoride free drinking water in Auckland
Dear Watercare Services Limited, I note that Hastings District Council has
a fluoride free and chlorine removed water refill station in the city of
Hastings. Would you please share the location of Auckland water refill
stations that are fluoride
Dear Watercare Services Limited,
I note that Hastings District Council has a fluoride free and chlorine removed water refill station in the city of Hastings.
Would you please share the location of Auckland water refill stations that are fluoride free and chlorine removed drinking water?
Yours faithfully,
Erika Whittome
-------------------------------------------------------------------
This is an Official Information request made via the FYI website.
Please use this email address for all replies to this request:
[4][FOI #33435 email]
Is [5][Watercare request email] the wrong address for Official Information requests to Watercare Services Limited? If so, please contact us using this form:
[6][6]https://urldefense.com/v3/__https://fyi....
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[7][7]https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
References
Visible links
1. [8]http://www.watercare.co.nz/
2. [9]mailto:[FOI #33435 email]
3. [10]mailto:[Watercare request email]
4. [11]mailto:[FOI #33435 email]
5. [12]mailto:[Watercare request email]
6. [13]https://urldefense.com/v3/__https:/fyi.o...
7. [14]https://urldefense.com/v3/__https:/fyi.o...
-------------------------------------------------------------------
Pleaseuse this email address for all replies to this request:
[15][FOI #33435 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[16]https://urldefense.com/v3/__https://fyi....
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
References
Visible links
1. http://www.watercare.co.nz/
2. https://urldefense.com/v3/__https:/www.g...
3. mailto:[FOI #33435 email]
4. mailto:[email address]
5. http://www.watercare.co.nz/
6. https://urldefense.com/v3/__https:/fyi.o...
7. https://urldefense.com/v3/__https:/fyi.o...
8. http://www.watercare.co.nz/
9. mailto:[foi
10. mailto:[watercare
11. mailto:[foi
12. mailto:[watercare
13. https://urldefense.com/v3/__https:/fyi.o...
14. https://urldefense.com/v3/__https:/fyi.o...
15. mailto:[FOI #33435 email]
16. https://urldefense.com/v3/__https:/fyi.o...
hide quoted sections
From: Erika Whittome
Dear Pinaz Pithadia,
Your letter says "Watercare does not have any water refilling stations available to the public that are both
fluoride free and chemical free. "
So the information does not exist.
Yours sincerely,
Erika Whittome
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