Kia ora, 
Thank you for contacting Masterton District Council.  

If your query is urgent, please call us on 06 370 6300 – if it is outside
business hours (including weekends), call us on 06 378 7752. We will
review your request as soon as possible and reach out to the relevant
Council teams to make sure you get a timely response.

Our Customer Service Team processes all requests during business hours
(8am-5pm, Monday to Friday), except for Public Holidays. You can also
contact teams directly using the following email addresses:

* For Dog enquiries: [email address]
* For Rates enquiries: [email address]
* For Building enquiries: [email address]
* For Planning enquiries: [email address]

Other ways to contact us:  
[1]Antenno App  
Antenno is a mobile app that lets you contact us from your phone. With
this app, you can report issues to our Customer Service team and include
photos and map co-ordinates to help us address your issue. You can also
get notifications about council services like water restrictions, rubbish
collection and community notices sent straight to your phone. Download it
for free from the [2]Apple store or [3]Google Play Store.
[4]Our online form 
You can submit your query via the form on our website. We will process
your request during business hours and get back to you as quickly as
possible.
Kind regards

Customer Service Representative
Mangai Ratonga Kiritaki
06 370 6300
06 378 7752 (after hours)
161 Queen Street, 
PO Box 444, Masterton 5840, NZ

[5]@MastertonDC 
[6]www.mstn.govt.nz
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subject to legal privilege. If you are not the intended recipient (the
addressee) you are notified that any use, dissemination, distribution or
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email in error, please notify: [Masterton District Council request email] and delete all material
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References

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Kia ora Leigh,
 
Local Government Official Information and Meetings Act request for
information relating to invoices from Agite Consulting Limited and Pollock
Consulting Limited
 
I acknowledge receipt of your Local Government Official Information and
Meetings Act request dated 26 November 2025, requesting information
relating to invoices from Agite Consulting Limited and Pollock Consulting
Limited.
 
We received your request on 26 November 2025. We will endeavour to respond
to your request as soon as possible and in any event no later than 14
January 2026, being 20 working days after the day your request was
received. Please note the response date takes into account the definition
of working day in the act, which does not include the period commencing 20
December in any year and ending with 10 January in the following year.
 
Ngā mihi,
RUTH McEWEN
Governance Advisor
 [1]@MastertonDC
[2]www.mstn.govt.nz
 
 

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