IN-CONFIDENCE

Tēnā koe M.R.M.

Thank you for your email received 26 October 2025, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

Ngā manaakitanga,

Official Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: M.R.M. <[FOI #32675 email]>
Sent: Sunday, 26 October 2025 6:04 pm
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Official Information request - UCB - Current minimum processing standards guidelines

[You don't often get email from [FOI #32675 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear Ministry of Social Development,

I refer to your Doogle system.

I refer to the pathway copied below:

Home >> Resources & Tools >> Helping Clients >> Processing standards >> Accepting forms

I am requesting that you provide me with:

1. A complete list of all the headings of all of the sub-directories, and those underneath them, etc. under the "Resources & Tools" part/section

2. A complete list of all of the headings of all of the sub-directories, and those underneath them, etc. under the "Helping Clients" part/section

3. A complete list of all of the headings of all of the sub-directories, and those underneath them, etc. under the "Processing Standards" part/section.

If there are any more part/section that follow on after the "Processing Standards" part/section, then please supply that information as well in the same way as outlined above.

Yours faithfully,

M.R.M.

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #32675 email]

Is [MSD request email] the wrong address for Official Information requests to Ministry of Social Development? If so, please contact us using this form:
https://fyi.org.nz/change_request/new?bo...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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IN-CONFIDENCE

Tçnâ koe M.R.M,

 

Please find attached the Ministry’s response to your Official Information
Act request.

 

Nâ mâtou noa, nâ

 

Official Information Team   | Ministerial and Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau

 

This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.

IN-CONFIDENCE

Tēnā koe M.R.M.

Thank you for your email received 20 November 2025, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.

The information you have requested may contain the names and contact details of our staff. Please let us know by 21 November 2025 whether you require these names and contact details. We will need to consult our staff before deciding whether we can release this information, and this will take a bit more time. If we do not hear from you, we will assume that you do not require staff names and contact details.

Ngā manaakitanga,

Official Information Team | Ministerial and Executive Services
Ministry of Social Development

Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake

-----Original Message-----
From: M.R.M. <[FOI #32675 email]>
Sent: Thursday, 20 November 2025 11:12 am
To: OIA_Requests (MSD) <[MSD request email]>
Subject: Re: Ministry of Social Development | Your Official Information Act Request

Dear OIA_Requests (MSD),

Thank you for your reply dated 3 November 2025.

I have considered your responses, and further to my original request (on 26 October 2025) for a list of all sub-directories under the “Resources and Tools”, “Helping Clients” and “Processing Standards” sections of the Ministry’s intranet, Doogle, please now copy me the following information;

Resources and Tools
• Helping Clients
• Procedures and Manuals
• Policies and Standards
Helping Clients
• Products and Services
• Procedures and Manuals
• Policies and Standards
• Practice Guides
Processing Standards
• Accepting Forms
• Applications
• Cancellations
• Child Changes
• Identification – Client
• Identification – Child

This is include all information published under not only the above entitled sub-directories but all other additional sub-directories under each of them. In other words, and to be clear, I am requesting the entire sub-directory "tree" under the three ("Resources and Tools”, “Helping Clients” and “Processing Standards”) sections of the Ministry’s intranet, Doogle,

Please note that this is an urgent information request. The reason for the urgency is the requested information is needed for the purposes of reviewing a Ministry of Social Development decision.

Yours sincerely,

M.R.M.

-----Original Message-----

IN-CONFIDENCE

Tçnâ koe M.R.M,

Please find attached the Ministry’s response to your Official Information Act request.

Nâ mâtou noa, nâ

Official Information Team | Ministerial and Executive Services

Ministry of Social Development

Our Purpose:
We help New Zealanders to be safe, strong and independent Manaaki Tangata, Manaaki Whânau

This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #32675 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

-------------------------------------------------------------------

This email and any attachments may contain information that is confidential and subject to legal privilege. If you are not the intended recipient, any use, dissemination, distribution or duplication of this email and attachments is prohibited. If you have received this email in error please notify the author immediately and erase all copies of the email and attachments. The Ministry of Social Development accepts no responsibility for changes made to this message or attachments after transmission from the Ministry.

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Kia ora M.R.M.,

I am writing to you regarding your request for information below. This
letter is to advise you that the Ministry has received your request,
however requires more time to respond to this request. In accordance with
section 15(1) and 15A of the Official Information Act, the Ministry’s
decision will be with you no later than 17 February 2026.

 

The reason for the extension is that consultations necessary and the
quantity of informaton in scope in order to make a decision on the request
are such that a proper response to the request cannot reasonably be made
within the original time limit.

 

You have the right to seek an investigation and review by the Ombudsman of
this decision. Information about how to make a complaint is available at
[1]www.ombudsman.parliament.nz or 0800 802 602.

 

If you wish to discuss any aspect of your request with us, including this
decision, please feel free to contact [2][MSD request email]

 

I will respond to you sooner if I am able to.

 

Ngā mihi,

 

Official Information Team | Ministerial and Executive Services

Ministry of Social Development

 

Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whānau

 

-----Original Message-----

From: M.R.M. <[3][FOI #32675 email]>

Sent: Thursday, 20 November 2025 11:12 am

To: OIA_Requests (MSD) <[4][MSD request email]>

Subject: Re: Ministry of Social Development | Your Official Information
Act Request

 

Dear OIA_Requests (MSD),

 

Thank you for your reply dated 3 November 2025.

 

I have considered your responses, and further to my original request (on
26 October 2025) for a list of all sub-directories under the “Resources
and Tools”, “Helping Clients” and “Processing Standards” sections of the
Ministry’s intranet, Doogle, please now copy me the following information;

 

Resources and Tools

•       Helping Clients

•       Procedures and Manuals

•       Policies and Standards

Helping Clients

•       Products and Services

•       Procedures and Manuals

•       Policies and Standards

•       Practice Guides

Processing Standards

•       Accepting Forms

•       Applications

•       Cancellations

•       Child Changes

•       Identification – Client

•       Identification – Child

 

This is include all information published under not only the above
entitled sub-directories but all other additional sub-directories under
each of them.  In other words, and to be clear, I am requesting the entire
sub-directory "tree" under the three ("Resources and Tools”, “Helping
Clients” and “Processing Standards”) sections of the Ministry’s intranet,
Doogle,

 

Please note that this is an urgent information request.  The reason for
the urgency is the requested information is needed for the purposes of
reviewing a Ministry of Social Development decision.

 

Yours sincerely,

 

M.R.M.

 

-----Original Message-----

 

IN-CONFIDENCE

 

Tçnâ koe M.R.M,

 

 

 

Please find attached the Ministry’s response to your Official Information 
Act request.

 

 

 

Nâ mâtou noa, nâ

 

 

 

Official Information Team   | Ministerial and Executive Services

 

Ministry of Social Development

 

 

 

Our Purpose:

We help New Zealanders to be safe, strong and independent  Manaaki
Tangata, Manaaki Whânau

 

 

 

This email and any attachments may contain information that is 
confidential and subject to legal privilege. If you are not the intended 
recipient, any use, dissemination, distribution or duplication of this 
email and attachments is prohibited. If you have received this email in 
error please notify the author immediately and erase all copies of the 
email and attachments. The Ministry of Social Development accepts no 
responsibility for changes made to this message or attachments after 
transmission from the Ministry.

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #32675 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

 

This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. mailto:[MSD request email]
3. mailto:[FOI #32675 email]
4. mailto:[MSD request email]
5. mailto:[FOI #32675 email]
6. https://fyi.org.nz/help/officers

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