UCB - Current minimum processing standards guidelines
M.R.M. made this Official Information request to Ministry of Social Development
Response to this request is delayed. By law, Ministry of Social Development should normally have responded promptly and by (details and exceptions)
From: M.R.M.
Dear Ministry of Social Development,
I refer to your Doogle system.
I refer to the pathway copied below:
Home >> Resources & Tools >> Helping Clients >> Processing standards >> Accepting forms
I am requesting that you provide me with:
1. A complete list of all the headings of all of the sub-directories, and those underneath them, etc. under the "Resources & Tools" part/section
2. A complete list of all of the headings of all of the sub-directories, and those underneath them, etc. under the "Helping Clients" part/section
3. A complete list of all of the headings of all of the sub-directories, and those underneath them, etc. under the "Processing Standards" part/section.
If there are any more part/section that follow on after the "Processing Standards" part/section, then please supply that information as well in the same way as outlined above.
Yours faithfully,
M.R.M.
From: OIA_Requests (MSD)
Ministry of Social Development
IN-CONFIDENCE
Tēnā koe M.R.M.
Thank you for your email received 26 October 2025, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.
Ngā manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake
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From: OIA_Requests (MSD)
Ministry of Social Development
IN-CONFIDENCE
Tçnâ koe M.R.M,
Please find attached the Ministry’s response to your Official Information
Act request.
Nâ mâtou noa, nâ
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to be safe, strong and independent
Manaaki Tangata, Manaaki Whânau
This email and any attachments may contain information that is
confidential and subject to legal privilege. If you are not the intended
recipient, any use, dissemination, distribution or duplication of this
email and attachments is prohibited. If you have received this email in
error please notify the author immediately and erase all copies of the
email and attachments. The Ministry of Social Development accepts no
responsibility for changes made to this message or attachments after
transmission from the Ministry.
From: M.R.M.
Dear OIA_Requests (MSD),
Thank you for your reply dated 3 November 2025.
I have considered your responses, and further to my original request (on 26 October 2025) for a list of all sub-directories under the “Resources and Tools”, “Helping Clients” and “Processing Standards” sections of the Ministry’s intranet, Doogle, please now copy me the following information;
Resources and Tools
• Helping Clients
• Procedures and Manuals
• Policies and Standards
Helping Clients
• Products and Services
• Procedures and Manuals
• Policies and Standards
• Practice Guides
Processing Standards
• Accepting Forms
• Applications
• Cancellations
• Child Changes
• Identification – Client
• Identification – Child
This is include all information published under not only the above entitled sub-directories but all other additional sub-directories under each of them. In other words, and to be clear, I am requesting the entire sub-directory "tree" under the three ("Resources and Tools”, “Helping Clients” and “Processing Standards”) sections of the Ministry’s intranet, Doogle,
Please note that this is an urgent information request. The reason for the urgency is the requested information is needed for the purposes of reviewing a Ministry of Social Development decision.
Yours sincerely,
M.R.M.
From: OIA_Requests (MSD)
Ministry of Social Development
IN-CONFIDENCE
Tēnā koe M.R.M.
Thank you for your email received 20 November 2025, under the Official Information Act 1982. Your request has been forwarded to the appropriate officials at National Office to respond.
The information you have requested may contain the names and contact details of our staff. Please let us know by 21 November 2025 whether you require these names and contact details. We will need to consult our staff before deciding whether we can release this information, and this will take a bit more time. If we do not hear from you, we will assume that you do not require staff names and contact details.
Ngā manaakitanga,
Official Information Team | Ministerial and Executive Services
Ministry of Social Development
Our Purpose:
We help New Zealanders to help themselves to be safe, strong and independent
Ko ta mātou he whakamana tangata kia tū haumaru, kia tū kaha, kia tū motuhake
show quoted sections
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