3 November 2025
Tēnā koe M.R.M
Official Information Act request
Thank you for your email of 26 October 2025, requesting a list of all sub-directories
under the “Resources and Tools”, “Helping Clients” and “Processing Standards”
sections of the Ministry’s intranet, Doogle.
I have considered your request under the Official Information Act 1982 (the Act).
Please see a list of all requested sub-directories below.
Resources and Tools
• Helping Staff
• Helping Clients
• Reports and Publications
• Business Applications
• Forms and Templates
• Procedures and Manuals
• Policies and Standards
Helping Clients
• Products and Services
• Forms and Templates
• Procedures and Manuals
• Policies and Standards
• Practice Guides
• Fraud Resources
• Helpline
• Helpline Tips
Processing Standards
• Accepting Forms
• Agents
• Applications
• Authentication
• Bank Accounts
• Bank Accounts – Childcare and OSCAR centres
The Aurora Centre, 56 The Terrace, PO Box 1556, Wellington
– Telephone 04-916 3300 – Facsimile 04-918 0099
• Cancellations
• Child Changes
• Extra Help (supplementaries) Evidence
• Hardship Approval and Evidence
• Identification – Client
• Identification – Child
• Income and Asset Evidence
• Inland Revenue Number
• Partner Changes
• Redirection of Benefit Payments
• Scanning and Recording
• Transfers
• Work and Work Preparation Obligations
I will be publishing this decision letter, with your personal details deleted, on the
Ministry’s website in due course.
If you wish to discuss this response with us, please feel free to contact
[MSD request email]. If you are not satisfied with my decision on your request, you have the right to
seek an investigation and review by the Ombudsman. Information about how to
make a complaint is available a
t www.ombudsman.parliament.nz or 0800 802 602.
Ngā mihi nui
pp.
Anna Graham
General Manager Ministerial and Executive Services
