Kia ora Erika,

 

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 7 February 2025 regarding school buses with rainbow
flags.

 

We hope to respond to your request as soon as possible, but no later than
7 March 2025, which is 20 working days after the day your request was
received. 

We may contact you if we require clarification, more time to respond, or
if your requested information is held by another agency.

Your case is being managed by Katy, who is one of our LGOIMA Business
Partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-1055561-P8X5D6.

 

Ngā mihi,

Ane | Customer Care Coordinator 
Customer and Network Performance 
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[1]www.at.govt.nz

[2]image

 

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Kia ora Erika,

 

I’ve attached the official information you asked for

On 7/02/2025 you asked for information relating to the rainbow flag on the
AT Mobile app.

 

I’ve attached the following documents:

* Response from Phil Wratt - Engagement Manager, Customer Care.
* Correspondence.

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

 

 

 

Ngā mihi

Anna 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz

Good morning Erika,

I refer to your follow up question relating to the rainbow flag on the AT
app. 

 

The rainbow flag appears automatically for Pride month.  It is based on
the reoccurrence of the event annually.  So it is zero additional effort.

 

Kind regards,

Anna.

 

From: Erika Whittome <[FOI #29987 email]>
Sent: Thursday, 6 March 2025 3:10 pm
To: AT Official Information (AT) <[email address]>
Subject: Re: Here’s the official information you asked for (case number
CAS-1055575-K7R7N9 ) CRM:01tM

 

Dear AT Official Information (AT), You have supplied a single cost figure.
Does that include the change requests in Jan and March to add and remove
the rainbow flag from the AT mobile app? Yours sincerely, Erika Whittome

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