TOPS Training materials ,Dip vs Coupon winning ticket data, and powerball rollover amount
RM made this Official Information request to New Zealand Lotteries Commission
This request has an unknown status. We're waiting for RM to read a recent response and update the status.
From: RM
Dear New Zealand Lotteries Commission,
I am Requesting under the Official Information Act of 1982 the T.O.P.S training materials for trainee salespeople that is mentioned in the Retailer Operations Manual (ROM).? I'm wondering what the procedure for the powerball rollover jackpot is like and if the New Zealand Lotteries Commission has any data on wherever winning tickets were sold as "Dip" tickets (numbers selected by the terminal) or coupon tickets (numbers picked by the player)?
R M
From: Desre Hilson
Kia ora
Thanks for you for your email.
For us to provide you with the information you need, we will need some
additional information from you regarding your OIA.
The training we provide to our retailers is ongoing and is updated
regularly to meet our retailer's needs. The T.O.P.S Training material you
are requesting has been replaced with new training modules. Would you like
the current training modules that we provide to retailers?
With regards to the information for winning tickets sold as Dips or
numbers picked by the player. We can provide you with this information for
the last financial year (2022/2023). Would you like both instore and
online data for winning tickets sold as Dips or numbers picked by the
player.
Please let me know if there is anything else you would like us to provide.
We look forward to hearing back from you.
Regards,
Desre
Desre Hilson
[1]Lotto NZ Communication Advisor
e [2][email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
[3]A purple and black rectangle with white text Description
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From: RM
Dear Desre Hilson,
Yes I would like the training modules and the Dips vs numbers picked by the player data. I would also like to know how the power ball jackpot rollover works?
Yours sincerely,
RM
From: RM
Dear Desre Hilson,
Yes i would like the New training modules, and the data for the dip vs picked numbers
Yours sincerely,
RM
From: Desre Hilson
UNCLASSIFIED
Hello
Thank you for your email regarding the OIA request and for providing the additional information we needed.
We confirm receipt of your official information request dated Tuesday 20 August 2024.
We will respond to your request as soon as possible and no later than Tuesday 17 September 2024, being 20 working days after the day your request was received.
Ngā mihi
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-----Original Message-----
From: RM <[FOI #27969 email]>
Sent: Tuesday, August 20, 2024 9:26 AM
To: Desre Hilson <[email address]>
Subject: Re: OIA T.O.P.S training and winning tickets sold as Dips or numbers picked by the player
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Desre Hilson,
Yes i would like the New training modules, and the data for the dip vs picked numbers
Yours sincerely,
RM
-----Original Message-----
Kia ora
Thanks for you for your email.
For us to provide you with the information you need, we will need some additional information from you regarding your OIA.
The training we provide to our retailers is ongoing and is updated regularly to meet our retailer's needs. The T.O.P.S Training material you are requesting has been replaced with new training modules. Would you like the current training modules that we provide to retailers?
With regards to the information for winning tickets sold as Dips or numbers picked by the player. We can provide you with this information for the last financial year (2022/2023). Would you like both instore and online data for winning tickets sold as Dips or numbers picked by the player.
Please let me know if there is anything else you would like us to provide.
We look forward to hearing back from you.
Regards,
Desre
Desre Hilson
[1]Lotto NZ Communication Advisor
e [2][email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
[3]A purple and black rectangle with white text Description automatically generated
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
References
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2. mailto:[email address]
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27969 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
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Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
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From: Desre Hilson
UNCLASSIFIED
Good day
Following on from the email I sent yesterday and for us to assist you as best we can, can are you able to identify the exact modules of our retail training you require, for example product, Instant Kiwi, compliance etc.
Regards
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-----Original Message-----
From: RM <[FOI #27969 email]>
Sent: Tuesday, August 20, 2024 9:26 AM
To: Desre Hilson <[email address]>
Subject: Re: OIA T.O.P.S training and winning tickets sold as Dips or numbers picked by the player
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Desre Hilson,
Yes i would like the New training modules, and the data for the dip vs picked numbers
Yours sincerely,
RM
-----Original Message-----
Kia ora
Thanks for you for your email.
For us to provide you with the information you need, we will need some additional information from you regarding your OIA.
The training we provide to our retailers is ongoing and is updated regularly to meet our retailer's needs. The T.O.P.S Training material you are requesting has been replaced with new training modules. Would you like the current training modules that we provide to retailers?
With regards to the information for winning tickets sold as Dips or numbers picked by the player. We can provide you with this information for the last financial year (2022/2023). Would you like both instore and online data for winning tickets sold as Dips or numbers picked by the player.
Please let me know if there is anything else you would like us to provide.
We look forward to hearing back from you.
Regards,
Desre
Desre Hilson
[1]Lotto NZ Communication Advisor
e [2][email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
[3]A purple and black rectangle with white text Description automatically generated
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
References
Visible links
2. mailto:[email address]
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27969 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
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From: RM
Dear Desre Hilson,
I would like all of the retail modules if able to
Yours sincerely,
RM
From: Desre Hilson
UNCLASSIFIED
Hello,
I apologize for the numerous emails regarding your OIA request. It's crucial for us to fully understand your requirements to ensure we provide you with the necessary information.
As all our Training Modules are available online, we need to ascertain the best format for sending them to you. Could you please provide more details about how you intend to use them?
Regards
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-----Original Message-----
From: RM <[FOI #27969 email]>
Sent: Wednesday, August 21, 2024 11:47 AM
To: Desre Hilson <[email address]>
Subject: RE: OIA T.O.P.S training and winning tickets sold as Dips or numbers picked by the player[UNCLASSIFIED]
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Desre Hilson,
I would like all of the retail modules if able to Yours sincerely,
RM
-----Original Message-----
UNCLASSIFIED
Good day
Following on from the email I sent yesterday and for us to assist you as best we can, can are you able to identify the exact modules of our retail training you require, for example product, Instant Kiwi, compliance etc.
Regards
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27969 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
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From: RM
Dear Desre Hilson,
I am just wondering what training is given to stores. I don't really care what kind of format the modules are in
Yours sincerely,
RM
From: RM
Dear Desre Hilson,
"I am just wondering what training is given to stores. I don't really care what kind of format the modules are in." I sent this message on the 26th of August and I have not recited a response so I am reminding Lotto NZ that they Legally have to respond by the 17th of September
Yours sincerely,
RM
From: Desre Hilson
UNCLASSIFIED
Hello RM
Thank you for your email. We are currently working on your response and will have it to you shortly.
Regards
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-----Original Message-----
From: RM <[FOI #27969 email]>
Sent: Thursday, September 5, 2024 11:03 AM
To: Desre Hilson <[email address]>
Subject: RE: OIA T.O.P.S training and winning tickets sold as Dips or numbers picked by the player[UNCLASSIFIED]
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Desre Hilson,
"I am just wondering what training is given to stores. I don't really care what kind of format the modules are in." I sent this message on the 26th of August and I have not recited a response so I am reminding Lotto NZ that they Legally have to respond by the 17th of September
Yours sincerely,
RM
-----Original Message-----
UNCLASSIFIED
Hello,
I apologize for the numerous emails regarding your OIA request. It's crucial for us to fully understand your requirements to ensure we provide you with the necessary information.
As all our Training Modules are available online, we need to ascertain the best format for sending them to you. Could you please provide more details about how you intend to use them?
Regards
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27969 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
hide quoted sections
From: Desre Hilson
UNCLASSIFIED
Kia ora
Please find the response to the OIA request you sent through regarding
T.O.P.S training, Powerball and draw data.
Please let me know if you have any further questions.
Regards,
Desre
Desre Hilson
[1]Lotto NZ Communication Advisor
e [2][email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New
Zealand.
[3]A purple and black rectangle with white
text Description automatically generated
Disclaimer: This e-mail and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
are addressed. If you have received this e-mail in error, please notify
the [email address] and delete/destroy any copies. Any view
expressed in this e-mail message are those of the sender and do not
necessarily reflect the views of Lotto New Zealand
References
Visible links
2. mailto:[email address]
From: RM
Dear Desre Hilson,
Thanks for the information but however I would like a PDF of the content of modules 3 and 9.
Yours sincerely,
RM
From: Desre Hilson
UNCLASSIFIED
Hello
Thank you for your email and request for additional information on your OIA request for T.O.P.S training, Powerball and draw data.
We will work on getting you modules 3 and 9 in PDF as requested.
We will respond to your request as soon as possible and no later than Wednesday 16 October 2024, being 20 working days after the day your request was received.
Ngā mihi
Desre
Desre Hilson
Communication Advisor
e [email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
-----Original Message-----
From: RM <[FOI #27969 email]>
Sent: Wednesday, September 18, 2024 12:07 PM
To: Desre Hilson <[email address]>
Subject: Re: OIA - T.O.P.S training, Powerball and draw data[UNCLASSIFIED]
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Desre Hilson,
Thanks for the information but however I would like a PDF of the content of modules 3 and 9.
Yours sincerely,
RM
-----Original Message-----
UNCLASSIFIED
Kia ora
Please find the response to the OIA request you sent through regarding T.O.P.S training, Powerball and draw data.
Please let me know if you have any further questions.
Regards,
Desre
Desre Hilson
[1]Lotto NZ Communication Advisor
e [2][email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New Zealand.
[3]A purple and black rectangle with white text Description automatically generated
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
References
Visible links
2. mailto:[email address]
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #27969 email]
Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers
If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.
-------------------------------------------------------------------
Disclaimer: This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this e-mail in error, please notify the [email address] and delete/destroy any copies. Any view expressed in this e-mail message are those of the sender and do not necessarily reflect the views of Lotto New Zealand
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From: Desre Hilson
image001.png
50K
Download
image002.png
16K
Download
240919 OIA RM 2.pdf
137K
Download
View as HTML
Module 3 Lotto NZ Equipment.pdf
604K
Download
View as HTML
Module 9 Instant Kiwi.pdf
916K
Download
View as HTML
UNCLASSIFIED
Good day
Please find the response to your OIA for PDF copies of modules 3 and 9.
Please let me know if you have any other questions.
Regards
Desre
Desre Hilson
[1]Lotto NZ Communication Advisor
e [2][email address]
m +64 27 2823 269
mylotto.co.nz
Level 1, 73 Remuera Road, Remuera, Auckland 1050, New
Zealand.
[3]A purple and black rectangle with white
text Description automatically generated
Disclaimer: This e-mail and any files transmitted with it are confidential
and intended solely for the use of the individual or entity to whom they
are addressed. If you have received this e-mail in error, please notify
the [email address] and delete/destroy any copies. Any view
expressed in this e-mail message are those of the sender and do not
necessarily reflect the views of Lotto New Zealand
References
Visible links
2. mailto:[email address]
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Asked for Details on Modules 3 and 9. No later than 20th of october
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