Dear Ministry of Social Development,

I would like to request a copy of guidance to WINZ staff on their ability/parameters to require NZ-government issued photo ID to ascertain client identity.

I am particularly interested in whether there is specific guidance that states that frontline staff or case managers have the discretion to require NZ-government issued photo ID to confirm client identity.

Please note I am aware that clients may choose to prove their identity by using one form for NZ-Government issued primary ID (like a current birth certificate) plus secondary identification (like an IRD-issued tax certificate from the last six months, for example).

My interest is in a copy of guidance around the staff member’s authority to demand photo ID as a condition of granting the benefit.

Yours faithfully,
Steve