12 August 2024
Tēnā koe Steve Rowe,
Official Information Act request
Thank you for your email of 1 August 2024, following up on your request for
information about staff requesting photo ID from clients.
I would like to extend my apologies for the delay in responding to your original
request for information as it appears your request had not come to the Ministry’s
email inbox, via the FYI website on 3 July 2024.
I am refusing your request under section 18(e) of the Act as the information you
have requested does not exist.
There is no specific Ministry policy mandating the submission of only photo ID for
identification purposes. For details on the acceptable forms of Identification, please
refer to the information on our website which can be found here:
https://www.workandincome.govt.nz/about-work-and-income/our-
services/what-to-bring/types-of-documents-we-accept.html and
https://www.workandincome.govt.nz/about-work-and-income/our-
services/what-to-bring/index.html
I will be publishing this decision letter, with your personal details deleted, on the
Ministry’s website in due course.
If you wish to discuss this response with us, please feel free to contact
[MSD request email]. If you are not satisfied with my decision on your request, you have the right to
seek an investigation and review by the Ombudsman. Information about how to
make a complaint is available a
t www.ombudsman.parliament.nz or 0800 802 602.
Ngā mihi nui
pp.
Magnus O’Neill
General Manager Ministerial and Executive Services
