AT Hop Tags

Joseph made this Official Information request to Auckland Transport

Auckland Transport did not have the information requested.

From: Joseph

Dear Auckland Transport,

I request any information regarding whether the agency has knowledge of any AT Hop retailers still selling the discontinued AT hop tag. I believe the agency would not know of private sellers still selling the Hop tag, but does the agency know if any of its bus stations, train stations and other customer service kiosks still stock said tags.

Yours faithfully,


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From: AT Official Information (AT)
Auckland Transport

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Kia ora Joseph,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 21 April 2024 of retailers that are selling the
discontinued AT HOP tag.

We hope to respond to your request as soon as possible, but no later than
the 20^th May 2024, which is 20 working days after the day your request
was received.  The period of 25 April 2024 (Anzac Day) is not included as
a working day.  If we aren’t able to respond to your request by then, we
will notify you of an extension of that timeframe.  

Your case is being managed by Ashleigh, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-895736-X9G1K6.

Ngā mihi, 

Customer Care Coordinator 
Customer and Network Performance Division
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010

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From: AT Official Information (AT)
Auckland Transport

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Attachment LGOIMA CAS 895736 X9G1K6 Joseph.pdf
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Kia ora  Joseph,


I’ve attached the official information you asked for

On 21/04/2024  you asked for information regarding the limited addition
Auckland Transport (AT) key tag.


I have attached a response from Phil Wratt.


Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

You can contact the Ombudsman at [1] or
freephone 0800 802 602.


If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your




Ngā mihi


LGOIMA Business Partner 



Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010




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