Printed from https://fyi.org.nz/request/26108-online-driver-licensing-renewal on April 28, 2024 08:48

Online driver licensing renewal

Cody C made this Official Information request to New Zealand Transport Agency

The request was successful.

From: Cody C

Dear New Zealand Transport Agency,

Why are drivers licenses unable to be renewed online? Passports, which are a vastly more powerful document, have been able to both applied for and renewed online for quite some time now.

Yours faithfully,

Cody C

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From: Assigned Task DL

Kia ora Cody,

 

Thank you for taking the time to provide us with your feedback regarding
renewing driver licences online. Our reference is 37639202.

 

Currently to renew your licence as part of the process you need to pass an
eyesight test and have your image taken, hence the requirement to do this
in person at a drivers licencing agent. 

 

However, Waka Kotahi NZ Transport Agency  do appreciate the efficiency and
effectiveness digital capability offers and this is a focus area.

 

We are continually looking at ways to improve our processes and appreciate
your feedback. Your comments have been logged for the appropriate
department for review. 

 

 

Ngā mihi

 

 

Vicki Steele

 

Senior Customer Service Representative

Customer Services

 

E [1][email address] / W [2]nzta.govt.nz

 

Waka Kotahi NZ Transport Agency

Palmerston North Office

Private Bag 11777, Palmerston North 4442, New Zealand

 

______ _____________________________________

 

[3][IMG] xxxxxxxxxxx [4][IMG] [5][IMG] [6][IMG] 

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From: Cody C

Dear Assigned Task DL,

Thank you, that makes sense.

Would NZTA accept a recent letter from a recognised optometrist attesting to the vision of the applicant?

Yours sincerely,

Cody C

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From: Assigned Task DL

Kia ora Cody,

 

Our Medical team would need to review your letter and approve we accept it
in lieu of an Eyesight Certificate (our form DL12).  Please email a copy
to [1][email address] , with reference 37639202 in the subject line.
Your letter must contain, as a minimum, the following information:

* eyesight readings for visual acuity
* Peripheral vision result

The medical team will contact you once the letter has been reviewed . This
could take up to 34 working days.

 

For any further assistance you can contact us on 0800 822 422 (Monday to
Friday, 8am to 5.30pm).

 

 

Ngā mihi

 

Vicki Steele

 

Senior Customer Service Representative

 

Waka Kotahi NZ Transport Agency

Palmerston North Office

Private Bag 11777, Palmerston North 4442, New Zealand

 

______ _____________________________________

 

[2][IMG]

 

 

 

From: [FOI #26108 email]

Sent: Tuesday, March 19, 2024 10:23 AM

To: [email address]

Subject: Re: Fwd: FW: Official Information request - Online driver
licensing renewal

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Dear Assigned Task DL,

Thank you, that makes sense.

Would NZTA accept a recent letter from a recognised optometrist attesting
to the vision of the applicant?

Yours sincerely,

Cody C

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