EOS access
Anon made this Official Information request to Accident Compensation Corporation
Response to this request is long overdue. By law Accident Compensation Corporation should have responded by now (details and exceptions). The requester can complain to the Ombudsman.
From: Anon
Dear Accident Compensation Corporation,
This is a request for the following process and documents mentioned in the process titled "Request Access to Eos and MFP".
- Te Kahu checklist to find the role type
- Check & Confirm EOS Access -system Steps
- System Access Report
- Role Mapping Dictionary
- Self-service guide - requesting EOS and MFP access
- Internal System Suport Team (ISST) Microsoft form
- Request EOS & MFP Access for a New User - system steps
- Request EOS & MFP Access for an Existing User - system steps
- ICT User Setup Guide
Please include all references to named employees in these documents. Please include these documents on ACC's website for policies and processes.
Thanks.
An
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
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From: Government Services
Accident Compensation Corporation
Kia ora Anon
Please find attached our response to your official information request
dated 5 December 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternati... give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download the latest version of
this freeware please click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
From: Anon
Dear Government Services,
Than you for your response. The OIA response GOV-027853, which contains the Role Mapping Dictionary, does not actually provide any information as to the level of access based on role.
Please provide me with the documentation that details the level of access to EOS based on role. Please provide the documents that would inform a manager or an external investigator as to the appropriateness of the access of a claimant's file based on the role and what was accessed. None of the documents provided to date include this.
Yours sincerely,
An
From: Government Services
Accident Compensation Corporation
Kia ora
Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.
We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. You can check the [1]Ombudsman OIA response
calculator to find when your request for official information will be due
In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.
The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.
Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.
Ngâ mihi,
Government Engagement Team
Government Engagement, ACC
' 0800 101 996
* Box 242, Wellington 6011
[6]www.acc.co.nz
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. http://www.ombudsman.parliament.nz/agenc...
2. http://www.acc.co.nz/
3. http://www.facebook.com/ACCNewZealand/
4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...
From: Government Services
Accident Compensation Corporation
GOV 029593 Eos User Personas.xlsx
3.3M
Download
View as HTML
GOV 029593 Response.pdf
196K
Download
View as HTML
Kia ora
Please find attached our response to your official information request
dated 14 December 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here.
Ngā mihi
Jason Hope (he/him)
Acting Manager | OIA Services
Tel +64 4 816 5796 / Mobile +64 27 600 7327
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
------------------- Original Message -------------------
From: Anon <[FOI #25025 email]>;
Received: Thu Dec 14 2023 10:23:25 GMT+1300 (New Zealand Daylight Time)
To: ACC <[ACC request email]>; Government Services
<[ACC request email]>; <[ACC request email]>;
Subject: Re: OIA Response, ref: GOV-029410 CRM:0217253
[You don't often get email from
[FOI #25025 email]. Learn why this is
important at [4]https://aka.ms/LearnAboutSenderIdentific... ]
Dear Government Services,
Than you for your response. The OIA response GOV-027853, which contains
the Role Mapping Dictionary, does not actually provide any information as
to the level of access based on role.
Please provide me with the documentation that details the level of access
to EOS based on role. Please provide the documents that would inform a
manager or an external investigator as to the appropriateness of the
access of a claimant's file based on the role and what was accessed. None
of the documents provided to date include this.
Yours sincerely,
An
-----Original Message-----
Kia ora Anon
Please find attached our response to your official information request
dated 5 December 2023. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at:
[2]https://aus01.safelinks.protection.outlo...
alternatively give us a
call on 0800 101 996.
If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download the latest version of
this freeware please click [3]here.
Ngâ mihi
Sara Freitag (she/her)
Acting Manager | OIA Services
' 027 973 7330
* PO Box 242, Wellington 6011
ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. [5]mailto:[email address]
2.
[6]https://aus01.safelinks.protection.outlo...
3.
[7]https://aus01.safelinks.protection.outlo...
-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FOI #25025 email]
Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[8]https://aus01.safelinks.protection.outlo...
If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.
-------------------------------------------------------------------
Disclaimer:
"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."
References
Visible links
1. mailto:[email address]
2. https://www.acc.co.nz/contact/
3. https://get.adobe.com/nz/reader/
4. https://aka.ms/LearnAboutSenderIdentific...
5. mailto:[email
6. https://www.acc.co.nz/contact/
7. https://get.adobe.com/nz/reader/
8. https://fyi.org.nz/help/officers
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