Printed from https://fyi.org.nz/request/25662-safe-secure-electronic-transfer-of-claimants-personal-information on December 04, 2024 06:27

Safe & Secure Electronic Transfer of Claimants Personal Information

Anon made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: Anon

Dear Accident Compensation Corporation,

This is a request being made under the Code of ACC's Claimants' Rights and the OIA.

Please provide me with the list of methods/programmes that ACC uses to safely and securely send or receive claimants personal information in compliance with the Health Information Privacy Code 2020 (Rule 5) and the Privacy Act 2020 (section 22, IPP5) that has been assessed and approved by:
(1) the Office of the Privacy Commissioner; and
(2) the Department of Internal Affairs (DIA) Government Chief Privacy Officer; and
(3) the DIA Government Chief Information Security Officer; and
(4) the DIA Government Chief Digital Officer.

Please provide me with the list of policy's, processes, rules, directives, or other information, which pertains to the electronic transfer and storage of claimants personal information.

Please also provide the following documents:
- How to deal with multiple client references in one email Policy
- Disclosure of Care Indicator to third parties' policy
- ACC6267 form
- Privacy breach details checklist
- Privacy risk matrix
- Private and confidential address and contact details Policy
- Access Policy, as referred to in ACC's Privacy Policy
- Claims Access Criteria
- Client Information access Validation Tool
- Access Monitoring Criteria
- Access Monitoring Notification
- Leader Instructions for Access Monitoring
- Approved Information Sharing Agreements
- Legal privilege or advice policy
- Manage quality of clinical records
- Request clinical advice
- Reasons to revoke cover Policy
- Receive and input a Treatment Injury Claim
- Receive Written Guidance (Recovery Team Member
- Referral for New Claim Lodgement
- Register Provider
- Remote claims, Staff and High Profile claims - Seek internal guidance
- Relevant Document Guidelines
- Resolution Agreement Scenarios
- Resolution Services Expert Advice Referrals
- Review Hearing Submission Policy
- Role Mapping Dictionary
- Treatment Injury ECA Referral tool
- Two month maximum cover decision timeframe rule
- Upload Electronic Documents Received in a Shared Inbox
Upload Electronic Documents Received in Personal Inbox
- Roles and Responsibilities Service Page
- Virtual Claim Folder (VCF)
- VMS Centralised SharePoint Booking System Service Page
- When to change diagnosis codes Policy
- When to Report Medical Misadventure Policy
- When to Verify a Client's Identity Policy
- Whole of Person Guidelines
- Who may Attend a Review Hearing Policy
List of all policies, processes, rules and other documents Policies under "Communication","Information disclosure and request" and "Legal privilege or advice".

Thanks,

An

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

We will try to respond your query as quickly as possible. However,
depending on the nature of your request you may not receive a response for
up to 20 working days. Please note that the period from 25 December 2023
to 15 January 2024 (inclusive) are not counted as working days under the
Official Information Act 1982, and our offices will be closed from 25
December to 7 January. OIA requests submitted after 27 November 2023 may
take a bit longer than you expected. You can check the [1]Ombudsman OIA
response calculator to find when your request for official information
will be due.

 

In cases where ACC’s response provides information that is identified to
be of general public interest, the response may also be published on the
ACC’s website. If ACC publishes the response to your OIA request, all
personal information, including your name and contact details, will be
removed.

 

The information you have requested may involve documents which contains
the names of our staff. Please let us know whether you require these
names. We may need to consult our staff before deciding whether we can
release this information, and this may take a bit more time. If we do not
hear from you, we will assume that you do not require staff names.

 

Our [2]website provides up to date news and information about our work.
You can also follow us on [3]Facebook and [4]Twitter. Further information
about how to contact us is also available [5]here.

 

Ngâ mihi,

 

Government Engagement, ACC

' 0800 101 996
* Box 242, Wellington 6011

[6]www.acc.co.nz

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

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2. http://www.acc.co.nz/
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4. https://twitter.com/accnz
5. http://www.acc.co.nz/contact/
6. https://aus01.safelinks.protection.outlo...

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From: Government Services
Accident Compensation Corporation

Attachment GOV 030407 Appendix.pdf
7.9M Download View as HTML

Attachment GOV 030407 Response.pdf
280K Download View as HTML

Kia ora Anon

Please find attached our response to your official information request
dated 8 February 2024. If you have any questions about the response you
can contact us at this [1]address, for all other matters please use our
contact form at: [2]https://www.acc.co.nz/contact/ alternatively give us a
call on 0800 101 996.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [3]here. 

Ngâ mihi
Christopher Johnston (he/him)
Manager | OIA Services

* PO Box 242, Wellington 6011

ACC cares about the environment – please don’t print this email unless it
is really necessary. Thank you.
 

------------------- Original Message

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #25662 email]

Is [ACC request email] the wrong address for Official Information
requests to Accident Compensation Corporation? If so, please contact us
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Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

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Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

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6. https://fyi.org.nz/help/officers

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