24 January 2024
Anon
[FYI request #25025 email]
Kia ora
Your Official Information Act request, reference: GOV-029593
Thank you for your email of 14 December 2023, asking for the following information under the Official
Information Act 1982 (the Act):
The OIA response GOV-027853, which contains the Role Mapping Dictionary, does not actually
provide any information as to the level of access based on role. Please provide me with the documentation that details the level of access to EOS based on role.
Please provide the documents that would inform a manager or an external investigator as to the
appropriateness of the access of a claimant's file based on the role and what was accessed. None of
the documents provided to date include this.
Documentation that details the level of access to EOS based on role
The Role Mapping Dictionary sets out the level of EOS access for each role; some of which have personas. A
persona is used to limit what tabs or other information an employee can see or access in EOS. The
document outlining the level of EOS access for each persona is attached. Please note that the EOS User
Persona spreadsheet is not used by team leaders or managers when reviewing access to EOS. Instead, it is a
spreadsheet used by IT teams who apply the personas which are mentioned in the Role Mapping
Dictionary.
Documents that inform a manager or investigator as to the appropriateness of access
For information about role access monitoring, we refer you to our response of 17 October 2023 (ref: GOV-
027853). That response states that managers are to check the System Access Report against the Role
Mapping Dictionary to make sure that staff have the correct access. Team leaders and managers can
generate a System Access Report to show what type of access their employees have, which they can
compare with the access outlined in the Role Mapping Dictionary. This report is generated on a case-by-
case basis and is not something we can provide a copy of.
If you are not happy with this response
You can contact the Ombudsman
via [email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Jason Hope
Acting Manager, Official Information Act Services
Government Engagement
GOV-029593 Page 1 of 1
Document Outline
