Printed from https://fyi.org.nz/request/12232-oia-request-for-acc-policy-that-guides-acc-employees-in-process on April 26, 2024 09:25

OIA Request for ACC Policy that guides ACC employees in process.

David Lawson made this Official Information request to Accident Compensation Corporation

The request was partially successful.

From: David Lawson

Dear Accident Compensation Corporation,

I respectfully request a copy of ACC's policy with respect to all aspects of how ACC and their staff handle review applications submitted to the Corporation from the time that they have been received through to the completion of the duties of ACC employees in managing this process. Please provide me a copy of the policy that was in effect at 1st July 2018 and any iterations that have been introduced through to present.

Please ensure it outlines what duties are expected and also confirms the expected timeframe a client from ACC per ACC's policy is supposed to receive an acknowledgement from the Corporation that their application for review of an ACC decision, or their lack to have made a decision, has been received by the Corporation after the client has forwarded their application by email, by post, and or hand delivered.

I also request confirmation as to when a review number is allocated to a clients application for review through this process.

I also welcome advice in the Corporation's response as the where the provided official information is source from and if from an ACC site such as their intranet website, or written reference please ensure that the identifying source is referenced on each page of the documentation that you provide to me in your response.

I respectfully request this information which will be readily available to the Corporation be provided to me under urgency per section 37 of the PrivacyAct 1993, within 5 working days, as at the end of business close on Friday 21st February 2020, to allow me to initiate remedy through the Office of the Official Ombudsman for ACC's failure to have had commenced review processes, and therefore unreasonably having delayed the Corporation's decision on my claim
for my application of review that was lodged on 31 July 2018 by email at 2.47 PM.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

I thank you for your time and assistance.

Yours faithfully,

David Lawson

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From: Government Services
Accident Compensation Corporation

Kia ora

 

Thank you for contacting ACC; this is an automatic reply to confirm we
have received your email.

 

Depending on the nature of your request you may not receive an official
response for up to 20 working days. We will try to respond your query as
quickly as possible.

 

Our [1]website provides up to date news and information about our work.
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about how to contact us is also available [4]here.

 

 

Ngā mihi

 

OIA Services Team

       
OIA Services, ACC

Tel. 0800 101 996
ACC / OIA Services 2385 / Justice Centre - Level 7  
PO Box 242 / Wellington 6011 / New Zealand / [5]www.acc.co.nz

ACC cares about the environment – please don’t print this email
  unless it is really necessary. Thank you.

 

 

 

 

 

 

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
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References

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1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
5. http://www.acc.co.nz/

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From: Government Services
Accident Compensation Corporation

Attachment CHIPS processes.pdf
3.4M Download View as HTML

Attachment GOV 003765 RESPONSE.pdf
430K Download View as HTML

Attachment Promapp processes.pdf
6.5M Download View as HTML

Kia ora David Lawson

Please find attached our response to your official information request
dated 13 February 2020. If you have any questions about the response you
can contact us at this [1]address.

If you are having trouble viewing the PDF, please ensure you have the
latest version of Adobe Acrobat Reader. To download this freeware please
click [2]here. 

Ngâ mihi

   
             
 
    Sasha Wood, Acting Manager OIA Services, ACC  
  ACC cares about the environment – please don’t print this  
  email    
    unless it is really necessary. Thank you.    

 

 

Disclaimer:

"This message and any attachments may contain confidential and privileged
information. If you believe you have received this email in error, please
advise us immediately by return email or telephone and then delete this
email together with all attachments. If you are not the intended
recipient, you are not authorised to use or copy this message or any
attachments or disclose the contents to any other person."

References

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1. mailto:[email address]
2. https://get.adobe.com/nz/reader/

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Things to do with this request

Anyone:
Accident Compensation Corporation only: