OIA Request for ACC Policy that guides ACC employees in process.

David Lawson made this Official Information request to Accident Compensation Corporation

Currently waiting for a response from Accident Compensation Corporation, they must respond promptly and normally no later than (details and exceptions).

From: David Lawson

Dear Accident Compensation Corporation,

I respectfully request a copy of ACC's policy with respect to all aspects of how ACC and their staff handle review applications submitted to the Corporation from the time that they have been received through to the completion of the duties of ACC employees in managing this process. Please provide me a copy of the policy that was in effect at 1st July 2018 and any iterations that have been introduced through to present.

Please ensure it outlines what duties are expected and also confirms the expected timeframe a client from ACC per ACC's policy is supposed to receive an acknowledgement from the Corporation that their application for review of an ACC decision, or their lack to have made a decision, has been received by the Corporation after the client has forwarded their application by email, by post, and or hand delivered.

I also request confirmation as to when a review number is allocated to a clients application for review through this process.

I also welcome advice in the Corporation's response as the where the provided official information is source from and if from an ACC site such as their intranet website, or written reference please ensure that the identifying source is referenced on each page of the documentation that you provide to me in your response.

I respectfully request this information which will be readily available to the Corporation be provided to me under urgency per section 37 of the PrivacyAct 1993, within 5 working days, as at the end of business close on Friday 21st February 2020, to allow me to initiate remedy through the Office of the Official Ombudsman for ACC's failure to have had commenced review processes, and therefore unreasonably having delayed the Corporation's decision on my claim
for my application of review that was lodged on 31 July 2018 by email at 2.47 PM.

Under s16(2) of the Official Information Act, my preferred way of receiving a response is by email to the address from which ACC received the original request, not by post.

I thank you for your time and assistance.

Yours faithfully,

David Lawson

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From: Government Services
Accident Compensation Corporation

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OIA Services, ACC

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References

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1. https://www.acc.co.nz/
2. https://www.facebook.com/ACCNewZealand/
3. https://twitter.com/accnz?lang=en
4. https://www.acc.co.nz/contact/
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