Tēnā koe

 

Thank you for taking the time to get in touch with Creative New Zealand.

 

We have received your email and will respond to you as soon as possible.

 

Hei konā mai.

 

Nāku, nā

 

Creative New Zealand | Toi Aotearoa

Level 2, 2-12 Allen Street, Te Aro, Wellington 6011

PO Box 3806, Wellington 6140

[1]facebook[2]twitter[3]youtube[4]instagram

 

 

References

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1. https://www.facebook.com/creativenz
2. https://twitter.com/creativeNZ
3. https://www.youtube.com/user/CreativeNew...
4. https://www.instagram.com/creativenz/

Kia ora Nic,

Thank you for your request for information received 15 November 2023 as follows:

Can you please supply documents including any relating to policy, plans, and staff training regarding effective communications across your different outward-facing channels?

These should include realistic and timely response rates for acknowledging and closing off service user inquiries. As well as what is in place to monitor and evaluate staff actions and user expectations, and what is in place when these don’t go to plan. What is in place to introduce new staff and create approachability, as well as ensure previous staff communication channels don’t go unanswered when they exit?

Can you please also supply what service/applications you use for customer relationship management, when this was implemented, as well as when this is due for review.

The Official Information Act provides for a response to be made within 20 working days from date of receipt, i.e., by 13 December 2023.

If you have any questions about our Official Information Act process, please do not hesitate to contact us.

Noho haumaru mai rā.

-----Original Message-----
From: Nic Lane <[FOI #24762 email]>
Sent: Wednesday, November 15, 2023 3:04 PM
To: Info (Web Page Address) <[email address]>
Subject: Official Information request - Communications policy, procedures and expectations (CNZ)

[You don't often get email from [FOI #24762 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

Dear Arts Council of New Zealand Toi Aotearoa,

Can you please supply documents including any relating to policy, plans, and staff training regarding effective communications across your different outward-facing channels?

These should include realistic and timely response rates for acknowledging and closing off service user inquiries. As well as what is in place to monitor and evaluate staff actions and user expectations, and what is in place when these don’t go to plan. What is in place to introduce new staff and create approachability, as well as ensure previous staff communication channels don’t go unanswered when they exit?

Can you please also supply what service/applications you use for customer relationship management, when this was implemented, as well as when this is due for review.

Thanks

Nic Lane

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Please use this email address for all replies to this request:
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Kia ora Nic,

 

Creative New Zealand’s response to your request for information dated 16
November is attached.

 

Please don’t hesitate to contact us if you have any questions related to
our request process.  

 

Noho haumaru mai râ.

 

W: [1]creativenz.govt.nz

Level 2, 2-12 Allen Street, Te Aro, Wellington 6011

PO Box 3806, Wellington 6140

 

 

References

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1. http://www.creativenz.govt.nz/