Processes for accepting payments for Rates

Cody C made this Official Information request to Christchurch City Council

The request was successful.

From: Cody C

Dear Christchurch City Council,

Please provide an outline of the processes for Council accepting payments for Rates, specifically what information is required to be provided for each of these methods and the legislative basis for requesting each of those pieces of information.

Yours faithfully,

Cody C

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From: Official Information
Christchurch City Council

Dear Cody,

I refer to your request below.

I understand you have spoken to the Rates Team who have explained the process of direct debits.

Council's requirements to set rates and require payments are established by the Local Government Act, the Local Government (Rating) Act and information required for processing payments permitted by the Privacy Act.

We do not hold a specific outline as you have requested.

However, our Ratings Policy can be found here -

And payment of rates options here -

You have the right to seek an investigation and review by the Ombudsman of this decision. Information about how to make a complaint is available at or freephone 0800 802 602.

Kind regards,


Sean Rainey
Manager Official Information and Privacy Officer
Official Information Team
Office of the Mayor and Chief Executive

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