Kia ora Iris,

I refer to your request for Official Information sent on 2 October 2023 seeking CCTV footage near 50 Cook Street dated 29 September 2023 in relation to a car crash.

I sincerely apologise for the delay.

Upon further investigation prompted by the Office of the Ombudsman, we discovered that the email containing your request was not received. Our team conducted a thorough search of the Auckland Transport (AT) Server, specifically looking for emails from the domain @requests.fyi.org.nz during the relevant period. Unfortunately, we were unable to locate your original email.

As a result of not receiving your request via FYI, Auckland Transport was unaware of the specific inquiry related to the incident.

Unfortunately, we have no footage available relating to your request as the footage has been overwritten. We only hold footage for up to seven days. Footage from 29 September 2023 had already been overwritten.

Your request is therefore refused under section 17(e) of the Local Government Official Information and Meetings Act 1987 (LGOIMA), as the footage does not exist.

We apologise for being unable to help in this instance.

You have the right to ask the Ombudsman to review how we’ve responded to your official information request. You can contact the Ombudsman at www.ombudsman.parliament.nz or freephone 0800 802 602.

Thank you for your understanding and patience.

Sincerely,
Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
www.at.govt.nz