Printed from https://fyi.org.nz/request/24298-total-complaints-summarised-by-year-regarding-social-housing-developments?unfold=1 on November 22, 2024 05:10

Total complaints summarised by year regarding social housing developments

Barry Murphy made this Official Information request to Kāinga Ora–Homes and Communities

The request was refused by Kāinga Ora–Homes and Communities.

From: Barry Murphy

Dear Kāinga Ora–Homes and Communities,

1./ Please provide complaint numbers summarised by year for the last 3 years, if a project was in conjunction with a council partnership, please include the number of complaints lodged with those partners too.
2./ Please provide a copy of all complaints or concerns, for the last 24 months, aggregated by location or project and state the location of the project.

Yours faithfully,
Barry Murphy

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From: Barry Murphy

Dear Kāinga Ora–Homes and Communities,

please acknowledge

Yours faithfully,

Barry Murphy

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From: Clint Owens
Kāinga Ora–Homes and Communities

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Attachment OI 23 562 Barry Murphy response letter.pdf
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Good afternoon

 

Please find attached a response to your 2 October 2023 request for
official information to Kāinga Ora – Homes and Communities.

 

Kind regards,

Clint

 

Clint Owens  
Senior Advisor
Government Relations National Office: (04) 439 3000
People, Governance & Capability Email: [1][email address]

 

 

-----Original Message-----

From: Barry Murphy <[2][FOI #24298 email]>

Sent: Monday, October 2, 2023 9:14 AM

To: Gru FYI <[3][email address]>

Subject: Official Information request - Total complaints summarised by
year regarding social housing developments

 

[You don't often get email from
[4][FOI #24298 email]. Learn why this is
important at [5]https://aka.ms/LearnAboutSenderIdentific... ]

 

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Dear Kāinga Ora–Homes and Communities,

 

1./ Please provide complaint numbers summarised by year for the last 3
years, if a project was in conjunction with a council partnership, please
include the number of complaints lodged with those partners too.

2./ Please provide a copy of all complaints or concerns, for the last 24
months, aggregated by location or project and state the location of the
project.

 

Yours faithfully,

Barry Murphy

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[6][FOI #24298 email]

 

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services

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Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.

Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.

References

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From: Barry Murphy

Dear Clint Owens,

Please limit this to Teitei Drive, Ohakune then, received by either Kāinga Ora or Ruapehu District Council. Renee Regal should have copies of all of these, including RDC emails as all communications was responded to by KO. Please provide copies of them too

Yours sincerely,

Barry Murphy

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Barry Murphy left an annotation ()

2 October

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From: Barry Murphy

Dear Clint Owens,

This request is still unanswered

Yours sincerely,

Barry Murphy

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From: Clint Owens
Kāinga Ora–Homes and Communities

Good morning Mr Murphy,

Kâinga Ora has answered your 2 October 2023 request for official information (ref: OI 23 562), with the reply visible on fyi.org.nz at https://fyi.org.nz/request/24298-total-c....

The further new request for official information you made on 18 October 2023 has been logged in our system and you will receive a response in due course (16 November 2023 is the due date). I can confirm someone is currently working on this request. Any further correspondence related to that request should be directed to [email address].

Kind regards,
Clint

-----Original Message-----
From: Barry Murphy <[FYI request #24298 email]>
Sent: Thursday, October 26, 2023 5:52 PM
To: Clint Owens <[email address]>
Subject: Re: Response to request for official information to Kainga Ora - Homes and Communities (ref: OI 23 562)

[You don't often get email from [FYI request #24298 email]. Learn why this is important at https://aka.ms/LearnAboutSenderIdentific... ]

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Dear Clint Owens,

This request is still unanswered

Yours sincerely,

Barry Murphy

-----Original Message-----

Good afternoon

Please find attached a response to your 2 October 2023 request for official information to Kâinga Ora – Homes and Communities.

Kind regards,

Clint

Clint Owens
Senior Advisor
Government Relations National Office: (04) 439 3000 People, Governance & Capability Email: [1][email address]

-------------------------------------------------------------------
Please use this email address for all replies to this request:
[FYI request #24298 email]

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
https://fyi.org.nz/help/officers

If you find this service useful as an Official Information officer, please ask your web manager to link to us from your organisation's OIA or LGOIMA page.

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www.govt.nz - your guide to finding and using New Zealand government
services Any opinions expressed in this message are not necessarily
those of Kâinga Ora. This message and any files transmitted with it are
confidential, may be legally privileged, and are solely for the use of
the intended recipient. If you are not the intended recipient or the
person responsible for delivery to the intended recipient, you have
received this message in error. Please: (1) reply promptly to that
effect, and remove this email, any attachment and the reply from your
system; (2) do not use, disclose or act on this email in any other way.
Thank you.

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Barry Murphy left an annotation ()

16 November

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From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities

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Attachment OI 23 630 response letter.pdf
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Dear Mr Murphy

Please see attached response to your request of 18 October.

Many thanks

Monique

Government Relations

www.govt.nz - your guide to finding and using New Zealand government
services

Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.

Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.

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From: Barry Murphy

Dear Kainga Ora Correspondence,

Please provide all emails or letters received from the public
Regarding: Teitei Drive
From: any member of the public
To: Renee Regal or to [email address] or forwarded from Ruapehu District Council

Please also provide a total count of items that match the search criteria.

We will then review the emails and confirm the count ourselves.

Yours sincerely,

Barry Murphy

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From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities

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Kia ora Barry

Thank you for your request below, dated 28 November 2023, for information
under the Official Information Act 1982
(OIA).                                                                                                               

We will endeavour to respond to your request as soon as possible and in
any event no later than 17 January 2023, being 20 working days after the
day your request was received by Kāinga Ora in accordance with section
15(1) of the OIA. This response date takes into account the OIA summer
holiday period (25 December 2023 to 15 January 2024)

If we are unable to respond to your request by then, we will notify you of
an extension of that timeframe.

We may also contact you if further clarification or refinement of your
request is required to enable a decision to be made.

Regards

Donna

 

 

 

-----Original Message-----

From: Barry Murphy <[1][FOI #24298 email]>

Sent: Tuesday, November 28, 2023 9:41 AM

To: Kainga Ora Correspondence
<[2][email address]>

Subject: Re: response to your request for information

 

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Dear Kainga Ora Correspondence,

 

Please provide all emails or letters received from the public

Regarding: Teitei Drive

From: any member of the public

To: Renee Regal or to [3][email address] or
forwarded from Ruapehu District Council

 

Please also provide a total count of items that match the search criteria.

 

We will then review the emails and confirm the count ourselves.

 

Yours sincerely,

 

Barry Murphy

 

-----Original Message-----

 

Dear Mr Murphy

 

Please see attached response to your request of 18 October.

 

Many thanks

 

Monique

 

Government Relations

 

[4]https://aus01.safelinks.protection.outlo...
- your guide to finding and using New Zealand government  services

 

Any opinions expressed in this message are not necessarily those of
Kāinga  Ora. This message and any files transmitted with it are
confidential, may  be legally privileged, and are solely for the use of
the intended  recipient. If you are not the intended recipient or the
person responsible  for delivery to the intended recipient, you have
received this message in  error.

 

Please:

(1) reply promptly to that effect, and remove this email, any attachment 
and the reply from your system;

(2) do not use, disclose or act on this email in any other way. Thank you.

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #24298 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

 

www.govt.nz - your guide to finding and using New Zealand government
services

Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.

Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.

References

Visible links
1. mailto:[FOI #24298 email]
2. mailto:[email address]
3. mailto:[email address]
4. http://www.govt.nz/
5. mailto:[FOI #24298 email]
6. https://fyi.org.nz/help/officers

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From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities

Attachment image001.jpg
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Attachment OI 23 703 Barry Murphy response.pdf
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Kia ora Barry

Please find attached a response to your request.

 

Regards

Donna

 

 

 

-----Original Message-----

From: Barry Murphy <[1][FOI #24298 email]>

Sent: Tuesday, November 28, 2023 9:41 AM

To: Kainga Ora Correspondence
<[2][email address]>

Subject: Re: response to your request for information

 

-----------------------------------------------------------------------------------------------------------------

CAUTION: External email. Do not click or open attachments unless you
recognise the sender and know the content is safe. If unsure use the
Report Phishing button.

-----------------------------------------------------------------------------------------------------------------

Dear Kainga Ora Correspondence,

 

Please provide all emails or letters received from the public

Regarding: Teitei Drive

From: any member of the public

To: Renee Regal or to [3][email address] or
forwarded from Ruapehu District Council

 

Please also provide a total count of items that match the search criteria.

 

We will then review the emails and confirm the count ourselves.

 

Yours sincerely,

 

Barry Murphy

 

-----Original Message-----

 

Dear Mr Murphy

 

Please see attached response to your request of 18 October.

 

Many thanks

 

Monique

 

Government Relations

 

[4]https://aus01.safelinks.protection.outlo...
- your guide to finding and using New Zealand government  services

 

Any opinions expressed in this message are not necessarily those of
Kāinga  Ora. This message and any files transmitted with it are
confidential, may  be legally privileged, and are solely for the use of
the intended  recipient. If you are not the intended recipient or the
person responsible  for delivery to the intended recipient, you have
received this message in  error.

 

Please:

(1) reply promptly to that effect, and remove this email, any attachment 
and the reply from your system;

(2) do not use, disclose or act on this email in any other way. Thank you.

 

-------------------------------------------------------------------

Please use this email address for all replies to this request:

[5][FOI #24298 email]

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[6]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

-------------------------------------------------------------------

 

 

www.govt.nz - your guide to finding and using New Zealand government
services

Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.

Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.

References

Visible links
1. mailto:[FOI #24298 email]
2. mailto:[email address]
3. mailto:[email address]
4. http://www.govt.nz/
5. mailto:[FOI #24298 email]
6. https://fyi.org.nz/help/officers

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Barry Murphy left an annotation ()

Lodged to Ombudsman:

I write to you regarding an OIA that was lodged with Kainga Ora where they refuse to release information regarding the number of complaints, or provide copies of emails received from the public with regards to Teitei Drive Ohakune.

A full copy of the questioning and responses can be located https://fyi.org.nz/request/24298-total-c...

There is high public interest in the question and it was asked in parliamentary questioning on 2nd August 2023
At the time, a response was not provided because “It is still in the middle of its engagement process, and it is too early to provide a full summary.”
You can view the WPQ here https://www.parliament.nz/en/pb/order-pa...

Kainga Ora provided a similar report for other projects, but refuses to provide one for this project in Ohakune stating it would be too difficult to collate the information.
Considering this is a common question and reports have been provided historically, one would expect a report would exist for projects, there is even a complaint process on their website.
You can see a report provided in September which was for a number of projects around the country that had high complaint queries.
https://kaingaora.govt.nz/assets/Publica...

We are of strong belief that all correspondence passed via Renee Regal; we have seen evidence that Ruapehu District Council forwarded all enquiries through to Kainga Ora to respond to queries.
We believe this information is being withheld purposefully to ensure the project at Teitei continues without any scrutiny from the public or ratepayers.

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Things to do with this request

Anyone:
Kāinga Ora–Homes and Communities only: