Damage to new homes and costs
Barry Murphy made this Official Information request to Kāinga Ora–Homes and Communities
The request was successful.
From: Barry Murphy
Dear Kāinga Ora–Homes and Communities,
On the 25th July, I had a zoom call with Manager, Community Engagement and Partnerships Renée Regal.
During the said call, Regal advised "I have not come across any families who have moved into a brand new home who have decided not to look after them"
I ask for the following information Nationally & for Mrs Regals territory.:
1./ In the last 12 months, how many new houses have had damage reported
2./ What was the average cost of the damage
3./ How much was paid by Tenants for damage and how much by KO, Insurance or Other
Yours faithfully,
Barry Murphy
From: Alicia Long
Kāinga Ora–Homes and Communities
Dear Mr Murphy
Thank you for your email of 15 August 2023, requesting the following
information under the Official Information Act 1982 (the Act):
On the 25th July, I had a zoom call with Manager, Community Engagement and
Partnerships Renée Regal.
During the said call, Regal advised "I have not come across any families
who have moved into a brand new home who have decided not to look after
them"
I ask for the following information Nationally & for Mrs Regals
territory.:
1./ In the last 12 months, how many new houses have had damage reported
2./ What was the average cost of the damage 3./ How much was paid by
Tenants for damage and how much by KO, Insurance or Other
You can expect to be notified of the decision on your request by 12
September 2023, being 20 working days after the day on which the request
was received in accordance with section 15(1) of the Act. If an extension
of time is required to make a decision you will be notified prior to this
date in accordance with section 15A of the Act.
We may also contact you if further clarification or refinement of your
request is required to enable a decision to be made.
Kind regards
[1]KO LH
You may either contact Kāinga Ora Homes and Communities through
[2]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[3][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
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2. http://kaingaora.govt.nz/contact-us/
3. mailto:[email address]
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Dear Mr Murphy
Thank you again for your request of 15 August 2023, for information
related to damage to Kāinga Ora homes.
Part of your request asks for “how many new houses have had damage
reported…”. Could you please clarify what you consider a new home? For
example, we could say that a new home is a new build property that has
been in our stock for less than six months? Would that be acceptable?
Kind regards
[1]KO LH
You may either contact Kāinga Ora Homes and Communities through
[2]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[3][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
Sent: Thursday, 17 August 2023 11:56 AM
To: [FOI #23852 email]
Subject: Acknowledgement from Kāinga Ora - Homes and Communities (ref OI
23 437)
Dear Mr Murphy
Thank you for your email of 15 August 2023, requesting the following
information under the Official Information Act 1982 (the Act):
On the 25th July, I had a zoom call with Manager, Community Engagement and
Partnerships Renée Regal.
During the said call, Regal advised "I have not come across any families
who have moved into a brand new home who have decided not to look after
them"
I ask for the following information Nationally & for Mrs Regals
territory.:
1./ In the last 12 months, how many new houses have had damage reported
2./ What was the average cost of the damage 3./ How much was paid by
Tenants for damage and how much by KO, Insurance or Other
You can expect to be notified of the decision on your request by 12
September 2023, being 20 working days after the day on which the request
was received in accordance with section 15(1) of the Act. If an extension
of time is required to make a decision you will be notified prior to this
date in accordance with section 15A of the Act.
We may also contact you if further clarification or refinement of your
request is required to enable a decision to be made.
Kind regards
[4]KO LH
You may either contact Kāinga Ora Homes and Communities through
[5]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[6][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
Visible links
2. http://kaingaora.govt.nz/contact-us/
3. mailto:[email address]
5. http://kaingaora.govt.nz/contact-us/
6. mailto:[email address]
From: Barry Murphy
Dear Kainga Ora Correspondence,
A new home that has been added to stock. Start date from occupancy.
I.e: if you took a new home in Jan but it was only occupied in march, go from the march date
Yours sincerely,
Barry Murphy
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
This email address is not monitored. You may either contact Housing New
Zealand through http://www.hnzc.co.nz/contact-us or email Housing New
Zealand at [1][email address]
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
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1. mailto:[email address]
From: Barry Murphy
Dear Alicia Long,
A new home that has been added to stock. Start date from occupancy.
I.e: if you took a new home in Jan but it was only occupied in march, go from the march date
Yours sincerely,
Barry Murphy
From: Barry Murphy
Dear Kāinga Ora–Homes and Communities,
This OIA was sent to KO and followed the correct process; if someone has moved this request to an unmonitored mailbox, this will be forwarded to the ombudsman to review.
Yours faithfully,
Barry Murphy
From: Barry Murphy
Dear Alicia Long,
Why has my request ended up in a mailbox that is not monitored?
Yours sincerely,
Barry Murphy
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Dear Mr Murphy, thank you for your further email.
This is to confirm that we have access to this generic email address,
which is often used to ensure that incoming emails are able to be read,
and identified for action by a group of designated staff, including when
individual staff are on leave.
Kind regards
[1]KO LH
You may either contact Kāinga Ora Homes and Communities through
[2]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[3][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
show quoted sections
From: Barry Murphy
Dear Kainga Ora Correspondence,
Excellent, then you will have my update from 24 August as below:
A new home that has been added to stock. Start date from occupancy.
I.e: if you took a new home in Jan but it was only occupied in march, go from the march date
Yours sincerely,
Barry Murphy
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
This email address is not monitored. You may either contact Housing New
Zealand through http://www.hnzc.co.nz/contact-us or email Housing New
Zealand at [1][email address]
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
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1. mailto:[email address]
From: Barry Murphy
Dear Kāinga Ora–Homes and Communities,
I got a bounce back again saying the mailbox is not attended:
you will have my update from 24 August as below:
A new home that has been added to stock. Start date from occupancy.
I.e: if you took a new home in Jan but it was only occupied in march, go from the march date
Yours faithfully,
Barry Murphy
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Dear Mr Murphy
Please find attached a response to your OIA request from Nick Maling,
General Manager National Services.
Kind regards
[1]KO LH
You may either contact Kāinga Ora Homes and Communities through
[2]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[3][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
Visible links
2. http://kaingaora.govt.nz/contact-us/
3. mailto:[email address]
From: Barry Murphy
Dear Kainga Ora Correspondence,
Thanks. You have not answered the first question unfortunately.
What’s the total cost of damage (on charged or not) from this same subset of data. Repair or maintenance costs broken down as such. These are new houses, so I would not expect much maintenance.
This will allow comparing of total cost spent, vs cost on charged.
Yours sincerely,
Barry Murphy
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Dear Mr Murphy
Thank you for your email of 15 September 2023, requesting the following
information under the Official Information Act 1982 (the Act):
What’s the total cost of damage (on charged or not) from this same subset
of data. Repair or maintenance costs broken down as such.
You can expect to be notified of the decision on your request by 13
October 2023, being 20 working days after the day on which the request was
received in accordance with section 15(1) of the Act. If an extension of
time is required to make a decision you will be notified prior to this
date in accordance with section 15A of the Act.
We may also contact you if further clarification or refinement of your
request is required to enable a decision to be made.
Kind regards
[1]KO LH
You may either contact Kāinga Ora Homes and Communities through
[2]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[3][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
Visible links
2. http://kaingaora.govt.nz/contact-us/
3. mailto:[email address]
From: Kainga Ora Correspondence
Kāinga Ora–Homes and Communities
Dear Mr Murphy
Please find attached a response to your OIA request of 15 September 2023
from Nick Maling, General Manager National Services.
Kind regards
[1]KO LH
You may either contact Kāinga Ora Homes and Communities through
[2]http://kaingaora.govt.nz/contact-us/ or email Kāinga Ora at
[3][email address].
The information contained in or attached to this message is intended only
for the people it is addressed to. If you are not the intended recipient,
any use, disclosure or copying of this information is unauthorised and
prohibited. This information may be confidential or subject to legal
privilege. If you have received this message in error, please notify the
sender immediately and delete this message.
Please consider the environment before printing this email.
www.govt.nz - your guide to finding and using New Zealand government
services
Any opinions expressed in this message are not necessarily those of Kāinga
Ora. This message and any files transmitted with it are confidential, may
be legally privileged, and are solely for the use of the intended
recipient. If you are not the intended recipient or the person responsible
for delivery to the intended recipient, you have received this message in
error.
Please:
(1) reply promptly to that effect, and remove this email, any attachment
and the reply from your system;
(2) do not use, disclose or act on this email in any other way. Thank you.
References
Visible links
2. http://kaingaora.govt.nz/contact-us/
3. mailto:[email address]
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