Kia Ora Tracy,

I am writing in response to your correspondence requesting a list of how
many complaints we have received and resolved pertaining to our
international freight services from the period 01 January 2021 to 03 May
2023 which we are treating as a request for information under the Official
Information Act 1982.

This email is to acknowledge that this correspondence was received by New
Zealand Post on 03 May 2023 and to advise that in accordance with the act
a response to this request will be provided no later than 31 May 2023.

Ngā mihi,
OIA Officer
NZ Post

This email with any attachment is confidential and may be subject to legal
privilege.

If it is not intended for you please reply immediately, destroy it and do
not copy, disclose or use it in any way.

--------------------------------------------------------------------------

From: T <[FOI #22672 email]>
Sent: Wednesday, 3 May 2023 5:11 pm
To: Oia Officer <[email address]>
Subject: Official Information request - How many complaints have you
received about your International Freight Services Department from
01/01/21 to 3/5/23
 
Dear New Zealand Post Limited,

Please can you provide me with a list of how many complaints you have
received and resolved regarding your international freight services
department since 01/01/2021 to today 3/5/2023

Yours faithfully,

Tracy Gee

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #22672 email]

Is [New Zealand Post request email] the wrong address for Official Information
requests to New Zealand Post Limited? If so, please contact us using this
form:
[1]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

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Kia Ora Tracy,
We do not hold our customer care data in such a way that complaints
relating to IFS can be easily collated and analysed. We have attempted to
filter the data to obtain these figures, but the filters are not complex
enough to provide accurate numbers. 
We have therefore decided to decline this request as the information is
not held in the format you require, and it would be too time-consuming to
collate as requested.
Ngā mihi,
OIA Officer
NZ Post

This email with any attachment is confidential and may be subject to legal
privilege.

If it is not intended for you please reply immediately, destroy it and do
not copy, disclose or use it in any way.

--------------------------------------------------------------------------

From: Oia Officer <[email address]>
Sent: Thursday, 4 May 2023 4:11 pm
To: T <[FOI #22672 email]>
Subject: Re: Official Information request - How many complaints have you
received about your International Freight Services Department from
01/01/21 to 3/5/23
 
Kia Ora Tracy,

I am writing in response to your correspondence requesting a list of how
many complaints we have received and resolved pertaining to our
international freight services from the period 01 January 2021 to 03 May
2023 which we are treating as a request for information under the Official
Information Act 1982.

This email is to acknowledge that this correspondence was received by New
Zealand Post on 03 May 2023 and to advise that in accordance with the act
a response to this request will be provided no later than 31 May 2023.

Ngā mihi,
OIA Officer
NZ Post

This email with any attachment is confidential and may be subject to legal
privilege.

If it is not intended for you please reply immediately, destroy it and do
not copy, disclose or use it in any way.

--------------------------------------------------------------------------

From: T <[FOI #22672 email]>
Sent: Wednesday, 3 May 2023 5:11 pm
To: Oia Officer <[email address]>
Subject: Official Information request - How many complaints have you
received about your International Freight Services Department from
01/01/21 to 3/5/23
 
Dear New Zealand Post Limited,

Please can you provide me with a list of how many complaints you have
received and resolved regarding your international freight services
department since 01/01/2021 to today 3/5/2023

Yours faithfully,

Tracy Gee

-------------------------------------------------------------------

This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #22672 email]

Is [New Zealand Post request email] the wrong address for Official Information
requests to New Zealand Post Limited? If so, please contact us using this
form:
[1]https://urldefense.com/v3/__https://fyi....

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[2]https://urldefense.com/v3/__https://fyi....

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

-------------------------------------------------------------------

This email with any attachments is confidential and may be subject to
legal privilege. If it is not intended for you please reply immediately,
destroy it and do not copy, disclose or use it in any way.

References

Visible links
1. https://urldefense.com/v3/__https://fyi....
2. https://urldefense.com/v3/__https://fyi....

hide quoted sections