Kia ora Felix,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 23^rd of January 2023 relating to planned changes
prior to the implementation of the National Ticketing Solution.

We hope to respond to your request as soon as possible, but not later than
the 22^nd of February 2023, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-677277-C8R3N5.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

From: Felix Lee <[FOI #21616 email]>;
Received: Mon Jan 23 2023 13:52:41 GMT+1300 (New Zealand Daylight Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Ticketing change before National
Ticketing Solution

Dear Auckland Transport,

I would like to make an LGOIMA request regarding any ticketing changes that are planned to happen before National Ticketing Solution is implemented.

I understand NTS will be implemented in 2026. I would like to know what plans AT has regarding ticketing technology before then.

For example: paywave, virtual HOP card, QR codes on bus/ferry, direct mobile top up of HOP cards, etc.

Please give me any documents you have that discusses the above.

Thank you for your help

Yours faithfully,

Felix

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COVID-19 in our communities. [4]Find the latest information and advice
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go to the [5]Unite Against Covid-19 website.

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Kia ora Felix,
 
I’ve attached the official information you asked for
I refer to your official information request dated 23 January 2023
regarding Ticketing changes planned to happen before the implementation of
the National Ticketing Solution.
I’ve attached a response from Roger Jones, Executive General Manager-
Business Technology.
 
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
 
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 
If you have any further queries, simply reply to this email leaving the
subject line as it is. We’ll make sure this information is added to your
case.

Nga mihi,

Samira Ghadimi | LGOIMA Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/