Thank you for contacting the New Zealand Customs Service. This is an
automatic reply to let you know that we have received your correspondence.

If your correspondence relates to an Official Information Act request, we
will consider and respond to your request in accordance with the Official
Information Act 1982 (the Act). Under section 15(1) of the Act, we are
required to make and inform you of our decision on your request as soon as
reasonably practicable and in any case not later than 20 working days
after the day on which your request is received.  If you would like to
calculate the timeframe, you can use the Ombudsman's online calculator
here: [1]http://www.ombudsman.parliament.nz/

 

If we need to clarify, or transfer your request, or extend the timeframe
for response, we will contact you shortly. If more than 20 working days
are needed due to the potential workload and/or consultations involved in
answering your request, we will notify you accordingly.

 

Please note, we publish some of our Official Information Act responses on
our web site. We will not publish your name or contact details.

 

 

 

 

 

 

Te Mana Ārai o Aotearoa, New Zealand Customs Service encourages up to date
vaccination. To meet our workplace safety requirements you should not
attend a Customs site if you are feeling unwell or have COVID-19 symptoms
or have positive household close contacts.

The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
Customs Service.

This email may contain information that is confidential or legally
privileged. If you received this in error, please:

 a. Reply promptly to that effect, remove this email and any replies from
your system.
 b. Do not act on this email in any other way.

References

Visible links
1. http://www.ombudsman.parliament.nz/

[Customs reference: OIA 23-019]

 

 

Tēnā koe Jason tor Vesta,

 

Extension of time limit for request under the Official Information Act
1982

 

Thank you for your email to the New Zealand Customs Service (Customs)
dated 20 January 2023 requesting the following information under the
Official Information Act 1982 (the Act):

 

Please provide all internal documents such as SOPs, guides, internal FAQs,
staff training materials, etc. Surrounding the questions that may be asked
of arriving passengers, specifically those undergoing a bag check and what
questions are legally allowed to be asked per the Customs and Excise act
2018. Please include any additional information surrounding guidance for
when a passenger refuses to answer a question. Please also include any
examples of questions which are allowed to be asked, if this material
exists.

 

Customs is unable to process your request within the original timeframe
because the consultations necessary to make a decision on your request are
such that a proper response to the request cannot reasonably be made
within the original time limit. Therefore, Customs is extending the
timeframe for response by an additional 20 working days, pursuant to
section 15A(1)(b) of the Act.

 

The new due date for your request is 20 March 2023. Customs will provide a
response to you as soon as reasonably practicable and as soon as it
becomes available.

 

You have the right, by way of complaint to the Office of the Ombudsman
under section 28(3) of the Act, to seek an investigation and review of the
decision conveyed in this email. 

 

 

Nāku noa, nā

 

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

 

-----Original Message-----
From: Jason tor Vesta <[FYI request #21594 email]>
Sent: Friday, 20 January 2023 21:00
To: OIA <[email address]>
Subject: Official Information request - Request for all internal training,
materials, SOPs, advice, guidance around questioning arriving passengers

 

Dear New Zealand Customs Service,

 

Please provide all internal documents such as SOPs, guides, internal FAQs,
staff training materials, etc. Surrounding the questions that may be asked
of arriving passengers, specifically those undergoing a bag check and what
questions are legally allowed to be asked per the Customs and Excise act
2018. Please include any additional information surrounding guidance for
when a passenger refuses to answer a question. Please also include any
examples of questions which are allowed to be asked, if this material
exists.

 

Yours faithfully,

 

Jason tor Vesta

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[1][FYI request #21594 email]

 

Is [2][Customs request email] the wrong address for Official Information
requests to New Zealand Customs Service? If so, please contact us using
this form:

[3]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

Te Mana Ārai o Aotearoa, New Zealand Customs Service encourages up to date
vaccination. To meet our workplace safety requirements you should not
attend a Customs site if you are feeling unwell or have COVID-19 symptoms
or have positive household close contacts.

The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
Customs Service.

This email may contain information that is confidential or legally
privileged. If you received this in error, please:

 a. Reply promptly to that effect, remove this email and any replies from
your system.
 b. Do not act on this email in any other way.

References

Visible links
1. mailto:[FYI request #21594 email]
2. mailto:[Customs request email]
3. https://aus01.safelinks.protection.outlo...
4. https://aus01.safelinks.protection.outlo...

hide quoted sections

[Customs reference: OIA 23-019]

 

 

Tēnā koe Jason tor Vesta,

 

 

Please find attached response to your request for information.

 

 

Nāku noa, nā

 

 

Correspondence, Reviews and Ministerial Servicing

New Zealand Customs Service

 

 

-----Original Message-----
From: Jason tor Vesta <[FOI #21594 email]>
Sent: Friday, 20 January 2023 21:00
To: OIA <[email address]>
Subject: Official Information request - Request for all internal training,
materials, SOPs, advice, guidance around questioning arriving passengers

 

Dear New Zealand Customs Service,

 

Please provide all internal documents such as SOPs, guides, internal FAQs,
staff training materials, etc. Surrounding the questions that may be asked
of arriving passengers, specifically those undergoing a bag check and what
questions are legally allowed to be asked per the Customs and Excise act
2018. Please include any additional information surrounding guidance for
when a passenger refuses to answer a question. Please also include any
examples of questions which are allowed to be asked, if this material
exists.

 

Yours faithfully,

 

Jason tor Vesta

 

-------------------------------------------------------------------

 

This is an Official Information request made via the FYI website.

 

Please use this email address for all replies to this request:

[1][FOI #21594 email]

 

Is [2][Customs request email] the wrong address for Official Information
requests to New Zealand Customs Service? If so, please contact us using
this form:

[3]https://aus01.safelinks.protection.outlo...

 

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:

[4]https://aus01.safelinks.protection.outlo...

 

If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
page.

 

 

-------------------------------------------------------------------

 

Te Mana Ārai o Aotearoa, New Zealand Customs Service encourages up to date
vaccination. To meet our workplace safety requirements you should not
attend a Customs site if you are feeling unwell or have COVID-19 symptoms
or have positive household close contacts.

The information contained in this email is intended for the addressees and
is not necessarily the official view or communication of the New Zealand
Customs Service.

This email may contain information that is confidential or legally
privileged. If you received this in error, please:

 a. Reply promptly to that effect, remove this email and any replies from
your system.
 b. Do not act on this email in any other way.

References

Visible links
1. mailto:[FOI #21594 email]
2. mailto:[Customs request email]
3. https://aus01.safelinks.protection.outlo...
4. https://aus01.safelinks.protection.outlo...

hide quoted sections