Printed from https://fyi.org.nz/request/20878-manuals-and-policies-for-investigating-complaints on July 16, 2025 18:28

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Manuals and policies for investigating complaints

AS Van Wey (Account suspended) made this Official Information request to Privacy Commissioner

This request has an unknown status. We're waiting for AS Van Wey (Account suspended) to read recent responses and update the status.

From: AS Van Wey (Account suspended)

Dear Privacy Commissioner,

I would like to request a list of the Manuals and or Guidelines currently in use by the Office of the Privacy Commission.

In the case that the listed manual or guideline is not currently publicly available, then I request those documents to be attached to your reply.

Thank you.

AS Van Wey

Link to this

From: OIA
Privacy Commissioner

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Attachment 2022 11 16 OIA request Dr van Wey.pdf
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Tçnâ koe

 

Please find attached the Privacy Commissioner’s response to your official
information request.

 

 

Ngâ mihi

 

Legal team

 

Office of the Privacy Commissioner  Te Mana Mâtâpono Matatapu
PO Box 10094, The Terrace, Wellington 6143

privacy.org.nz 

 

[1]NZBN 9429041913161

[2][IMG]

 

 

Privacy is about protecting personal information, yours and others. To
find out how, and to stay informed, [3]subscribe to our newsletter
or follow us online. [4]Description: Description: Description: Small
facebook icon [5]Description: twitter-bird-blue-on-whiteHave a privacy
question? [6]AskUs

 

Caution: If you have received this message in error please notify the
sender immediately and delete this message along with any attachments. 
Please treat the contents of this message as private and confidential.
Thank you.

 

References

Visible links
1. https://www.nzbn.govt.nz/mynzbn/nzbndeta...
2. https://privacy.org.nz/
3. http://privacy.org.nz/subscribe/
4. http://www.facebook.com/PrivacyNZ
5. https://twitter.com/NZPrivacy
6. http://www.privacy.org.nz/ask

Link to this

From: AS Van Wey (Account suspended)

Dear OIA,

Thank you for your response. I request that you please provide a copy of the draft through FYI.org.nz.

Yours sincerely,

AS Van Wey

Link to this

From: OIA
Privacy Commissioner

Thank you for your message. The Office is closed until 9 January 2023. We
will acknowledge your request when the Office reopens.  Please note that
the OIA response time is extended to allow for the holiday break. Under
the OIA, 25 December – 15 January (inclusive) are not counted for the
purposes of the 20 working day timeframe.
Ngâ mihi
OPC Team

Link to this

From: OIA
Privacy Commissioner

Attachment image003.jpg
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Attachment 2022 Decision Guide DRAFT ONLY A816422.pdf
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Tēnā koe

 

As requested on 30 December 2022, please find attached the Draft Decision
Guide: Dispute Resolution and Investigations under the Privacy Act 2020.

 

 

Aku mihi

 

Joanna Hayward

General Counsel

 

 

Office of the Privacy Commissioner  Te Mana Mātāpono Matatapu
PO Box 10094, The Terrace, Wellington 6143

privacy.org.nz 

 

[1]NZBN 9429041913161

[2][IMG]

 

Privacy is about protecting personal information, yours and others. To
find out how, and to stay informed, [3]subscribe to our newsletter
or follow us online. [4]Description: Description: Description: Small
facebook icon [5]Description: twitter-bird-blue-on-whiteHave a privacy
question? [6]AskUs

 

Caution: If you have received this message in error please notify the
sender immediately and delete this message along with any attachments. 
Please treat the contents of this message as private and confidential.
Thank you.

 

show quoted sections

Link to this

From: AS Van Wey (Account suspended)

Dear OIA,

Thank you for the draft. If the draft has now been finalized, I request the final policy.

Yours sincerely,

AS Van Wey

Link to this

From: OIA
Privacy Commissioner

Tēnā koe

This is to advise that the draft Decision Guide is on our work plan and is still to be finalised.

Regards

OIA Team

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Link to this

From: AS Van Wey (Account suspended)

Dear OIA,
I am following up to find if the draft has been finalized, and if so, to request the final document.

Yours sincerely,

AS Van Wey

Link to this

From: OIA
Privacy Commissioner

Tēnā koe

As we responded earlier, this is to advise that the draft Decision Guide is on our work plan and is still to be finalised.

Regards

OIA Team

show quoted sections

Link to this

From: AS Van Wey (Account suspended)

Dear OIA,

Thank you for your response. I understood the document was in draft form in January, but it has been 6 months, so I anticipated the document would have been finalized. Is there a target date for the final document?

Thanks for your help.

Yours sincerely,

AS Van Wey

Link to this

From: AS Van Wey (Account suspended)

Dear OIA,

Thank you for your response. I understood the document was in draft form in January, but it has been 6 months, so I anticipated the document would have been finalized. Is there a target date for the final document?

Thanks for your help.

Yours sincerely,

AS Van Wey

Link to this

From: OIA
Privacy Commissioner

Tēnā koe

It is envisaged that the Decision Guide will be finalised by the end of this year.

Regards

OIA Team

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Link to this

From: AS Van Wey (Account suspended)

Dear OIA,

I am following up to find out if ACC has finalized their document I requested last year, or see if there is an updated draft.

Thank you.

Yours sincerely,

AS Van Wey

Link to this

From: OIA
Privacy Commissioner

Tēnā koe

 

We are aware that you are waiting on the Office of the Privacy
Commissioner’s Decision Guide.  We will update you once this has been
completed (due by end of 2023).

 

Regards

 

OIA Team

 

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Link to this

From: OIA
Privacy Commissioner

Tēnā koe

 

Here is the link on our website to the updated Decision Guide:
Investigations and Dispute Resolution, as requested. 
   [1]https://privacy.org.nz/assets/New-order/...

 

Regards

 

OIA Team

 

show quoted sections

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