Kia ora Marrick,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated the 17th of July 2022 for a schedule detailing planned
and actual security coverage at AT facilities.

We hope to respond to your request as soon as possible, but not later than
the 12th of August 2022, which is 20 working days after the day your
request was received. If we aren’t able to respond to your request by
then, we will notify you of an extension of that timeframe.

Your case is being managed by Tayla, who is one of our LGOIMA Business
partners. If you have any further queries, you can contact the team on
(09) 355 3553 during business hours, quoting Local Government Official
Information request number CAS-594434-S4J8B0.

Ngâ mihi,

Peter | Customer Care Coordinator
Customer Care| Case Management
Level 5, 20 Viaduct Harbour Avenue, Auckland 1010
P 09 355 3553
[1]www.at.govt.nz

 
 
------------------- Original Message -------------------
From: MarrickLip <[FOI #19935 email]>;
Received: Sun Jul 17 2022 01:08:51 GMT+1200 (New Zealand Standard Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Security Guards at Train Stations

Dear Auckland Transport,

I would like to request the schedule of when security guards are present
at train stations.

On a recent trip at night I was a little bit concerned to find that one
security guard was shared between two stations e.g. they patrolled for a
while at each and swap between the two. I'm therefore interested in a
schedule of when each station on the network actually has a security guard
on site. I'm aware that COVID is causing staffing issues in many areas so
I'd appreciate a schedule of planned security coverage and actual
coverage, if these differ. I'm more than happy if you provide this
information for just one representative week, for example, if that is
easier.

Some general information about AT's approach to station safety at night,
and any changes in security staffing (for example, a planned increase or
decrease in staffing or re-prioritisation) would also be appreciated.

I'm most interested in train stations but information about ferry
terminals and Northern Busway stations would be interesting if not much
additional work to provide.

Yours faithfully,

Marrick Lip

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This is an Official Information request made via the FYI website.

Please use this email address for all replies to this request:
[FOI #19935 email]

Is [Auckland Transport request email] the wrong address for Official
Information requests to Auckland Transport? If so, please contact us using
this form:
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Disclaimer: This message and any reply that you make will be published on
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If you find this service useful as an Official Information officer, please
ask your web manager to link to us from your organisation's OIA or LGOIMA
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We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [4]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [5]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.at.govt.nz/
2. https://urldefense.com/v3/__https://fyi....
3. https://urldefense.com/v3/__https://fyi....
4. https://at.govt.nz/COVID-19
5. https://covid19.govt.nz/

hide quoted sections

Kia ora Marrick, 

 

We are unable to provide you with the information you asked for

 

On 17 July 2022 you asked for details about scheduling of when security
guards are present at train stations.

 

We are withholding this information under section 6(a) of the LGOIMA 1987,
as we believe releasing this information would pose a real risk to
security and safety.  

 

However, more general information about safety at train stations can be
provided, and we will grant this portion of your request. I will be back
in touch with you within the next fortnight with that information. 

 

We understand that this isn’t the outcome you hoped for.

 

You have the right to ask the Ombudsman to review how we’ve responded to
your official information request. You can contact the Ombudsman at
[1]www.ombudsman.parliament.nz or freephone 0800 802 602.

 

Ngā mihi,

 

Tayla 

LGOIMA Business Partner 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. http://www.ombudsman.parliament.nz/
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/

Kia ora Marrick,

 

Further to my email to you last week, I have some general information for
you about security on trains and keeping safe:

 

Auckland One Rail's security deployment are primarily based at our gated
stations, with larger security teams at our stations with greater
operational and patronage requirements; Britomart, Newmarket, and similar.
The security deployment at these stations is 24/7.

For our smaller stations, the deployment schedule is created from
risk-based trend analysis of patronage and incidents. We use this
information to regularly review the deployment schedule and make changes
accordingly.  
 

The deployment has been impacted during Covid, which is inevitable on the
frontline. This has resulted in instances of disruption to the deployment
schedule, requiring urgent redistribution of guards to priority stations.
This sometimes leaves smaller stations unmanned while contingencies are
arranged.
 

We also have 24/7 roving guard units who patrol all stations, day and
night, to complete safety checks and provide urgent incident response.
 

There are a few initiatives we have for trains and train stations to help
keep customers safe such as:
 

Crime Stoppers – This is a free and anonymous service where passengers on
trains or at train stations can either free text “4030” or free call “0800
555 111” to alert the authorities. This will allow people to anonymously
alert Police in distressing situations such as this.
 

Emergency Buttons On-board train – There are emergency stop buttons
on-board trains, which sends an alert to the driver when pressed. The
driver will also get a CCTV view of the nearest door to the pressed
button, and will radio the Train Manager to assist the customer.
 

Emergency Help Points – If customers feel unsafe at a train station /
platform, they can use the Emergency Help Points (EHP). The orange or
yellow help points are connected to the Station Control Centre (SCC),
which is manned 24 hours a day. SCC are able to view the CCTV camera when
the EHP button is pressed and they will contact security and/or Police if
required.

 

I trust that this information will be of assistance to you. Please let me
know if you have any further questions or concerns. 

 

Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.

 

You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.

 

Ngā mihi, 

 

Tayla 

LGOIMA Business Partner 

 

 

Auckland Transport

20 Viaduct Harbour Avenue, Auckland 1010

[2]www.at.govt.nz

 

 

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. file:///tmp/www.at.govt.nz
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/