Kia ora Rebecca,

Auckland Transport (AT) acknowledges receipt of your request for official
information dated 4 May 2022 about Design of new bike stand in Te
Komititanga.

We hope to respond to your request as soon as possible, but not later than
1 June 2022, which is 20 working days after the day your request was
received. If we aren’t able to respond to your request by then, we will
notify you of an extension of that timeframe.

Your case is being managed by Samira, who is one of our LGOIMA Business
partner. If you have any further queries, you can contact the team on (09)
355 3553 during business hours, quoting Local Government Official
Information request number CAS-550753-N0G0L6.

Nga mihi,

Simran | Case Manager | Customer Experience
www.at.govt.nz
   

 
 
------------------- Original Message -------------------
From: Rebecca Cox <[FOI #19271 email]>;
Received: Wed May 04 2022 09:00:52 GMT+1200 (New Zealand Standard Time)
To: [email address] <at[Auckland Transport request email]>;
LGOIMA <at[Auckland Transport request email]>;
Subject: Official Information request - Design of new bike stand in Te
Komititanga

Dear Auckland Transport,

This OIA is in relation to the new bike stand (with plants and signage)
which has recently been installed in Te Komititanga outside McDonalds.

Comments on social media indicate that the stand isn't ideal for cyclists,
and there has been some speculation about the design process - hence this
OIA as an effort to better understand that process.

What was the design process used to come up with the stand as installed,
and who did it involve?

What end-user needs, and other stakeholder needs were considered as part
of the design process, and how were these needs prioritised against each
other?

What design standards were referenced in the design process?

How was/are the design, installation and ongoing maintenance of the stand
funded?

What research has AT done to ascertain the effectiveness for cyclists of
the different types of bike stand hardware?

With thanks and kind regards,
Rebecca Cox

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We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

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hide quoted sections

Kia ora Rebecca, 
 
I’ve attached the official information you asked for
 
On 4 May 2022 you asked for information regarding the design of new bike
stand in Te Komititanga.

I’ve attached a response from John Strawbridge, Group Manager Parking and
Compliance.
 
Should you believe that we have not dealt with your request appropriately,
you are able to make a complaint to the Office of the Ombudsman in
accordance with section 27(3) of the LGOIMA Act and seek an investigation
and review in regard to this matter.
 
You can contact the Ombudsman at [1]www.ombudsman.parliament.nz or
freephone 0800 802 602.
 

Nga mihi,

Samira Ghadimi | Customer Care Business Partner
Customer Care Engagement | Customer Experience
Auckland Transport
20 Viaduct Harbour Avenue, Auckland 1010
[2]www.at.govt.nz

We all have an important part to play in helping to reduce the spread of
COVID-19 in our communities. [3]Find the latest information and advice
from Auckland Transport. For the latest news from the Ministry of Health
go to the [4]Unite Against Covid-19 website.

Important notice: The contents of this email and any attachments may be
confidential and subject to legal privilege. If you have received this
email message in error please notify us immediately and erase all copies
of the message and attachments; any use, disclosure or copying of this
message or attachments is prohibited. Any views expressed in this email
may be those of the individual sender and may not necessarily reflect the
views of Auckland Transport.

References

Visible links
1. file:///tmp/www.ombudsman.parliament.nz
2. http://www.at.govt.nz/
3. https://at.govt.nz/COVID-19
4. https://covid19.govt.nz/